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ZILLOW HAS CHANGES ALL LENDERS PHONE NUMBERS ON PROFILE

Profile picture for SDMortgagefinder.com
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Since July 2009

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Just got a responce from David G.  My lender profile NOW lists some bogus toll free 888 number on my profile.

However, when you dial my number, it does go to my phone.

I have checked a few other lender profiles here on the site, and it appears at least for the one's I checked, they all now have 888 numbers.

So Zillow, what have you now done?

Please give a detailed explaination.

The call rolls over, but the number listed on my profile is NOT mine.
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November 05 - US
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[Jenn, please stop self promoting]

I hate to be so blatant and seemingly disrespectful, but I and many, many others BUILT this site to what it is. I jokingly told Greg Darlin that together we were responsible for 12% of their pageviews. :) For them to be so BLATANTLY disrespectful, and downright creepy, means a revolution is coming. Join it.  

Where would Zillow be without Gregorio Denny, John Paunan, Joe Cafiero, Rich Shapiro, Lindsey Bishop, Wayen Brown, Andrew Adams etc etc etc...?????? 

Wake up Zillow, you just screwed the pooch.

 
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November 05
Profile picture for Hamp Yonce
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Hamp Yonce

Rock Hill, SC

Real Estate Agent
Contributions: 1727
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Since November 2009

I wonder what Zillow gets from the SIC's? They have probably sold yall's new  free 800 number, along with all of your profile info and posting proclivities, to a whole bunch of sales sharks for $0-$100. Then if the shark ever actually sells you something they get an Amway style cut of $0-$100. They will attempt to charge you $0-$100 for the sales sharks CIC, and hope you don't notice. They are like the dual agents of Seattle styled Lead Generation.

In the future zillow will be a verb meaning; to appear community oriented, consumer benefit focused, and free, while covertly setting a profit motivated, but ill fated Rube Goldberg-esque trap or scam into motion.

If the trap doesn't blow up, the same activity will simply be called maddoficating, or pulling a maddof.
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November 06
Profile picture for Courtesy Mortgage
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Since January 2009

I just got my first call today from my shiny new 888 number.  I did get a message saying it had something to do with Zillow.  The very nice gentleman had some wonderful products he wished to sell me to improve my online presence.  

How much do I owe Zillow for the pleasure of this SIC?
 
(That is Salesman-Initiated-Contact for those not up to speed on the new lingo)
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November 06
Profile picture for CA UMB
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Since January 2009

Theysay the calls are recorded to verify if it was a "Customer Contact." I don't think they where that foolish. I think it's something like or is 24/7 Call Capture. Watch the vid ... http://www.247callcapture.com/
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November 06
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Since April 2009

Wayne-

Red flags are what I meant by SAFE Act. Thanks for helping me out.

I want to read the zillow privacy policy regarding these calls and compare them to the FTC rules.

I have asked a lot of questions today and none of them have been answered.
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November 05
Profile picture for loanbysteve
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I just tried the 888 # to my profile and it sounds like a cheasy dating line or a lousy customer support line from overseas.
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November 05
Profile picture for Lindsey M. Bishop
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Since September 2009

I don't understand if I paid the $25 way back when to be a confirmed lender and have my website and such on there and then I decide not to pay the $250 how does zillow have the right to record my calls? Technically zillow loan requests are not being quoted by me therefore conversations of mine have nothing to do with zillow loan requests or quotes.
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November 05
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Since July 2009

Chip

You might be onto something.  Not certain about the SAFE ACT, but this certainly falls under the NEW

" RED FLAGS" Rule which took effect November 1st.

DAVID G.....................

Zillow..........Not Kidding......David G............your legal departments needs to immediately research RED FLAGS legislation by the FTC.

HUGEEEEEEEEEEEEEEEEE Fines and in some cases Revocation of Licenses.
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November 05
Profile picture for TarheelChip
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Since April 2009

Third parties(zillow) recording sensative and private information about consumers sounds legally risky.  Is the practice of a third party taking this information S.A.F.E. Act approved and legal without borrower consent?

How protected are these conversations?  Who has access to these private conversations?

We need to see the of the zillow privacy policy regarding these conversations. Can anyone at zillow point me in the right direction to see the privacy policy regarding these phone calls. By law you required to have a privacy policy.
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November 05
Profile picture for Lindsey M. Bishop
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Since September 2009

lol yup!

I just this is another example where zillow thinks they have a great idea and all the "kinks" are not worked out....

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November 05
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Since July 2009

Wow

I picked Jennifer as the best answer and Lindsey pops up.

Sorry Jennifer....You are correct.  Pooch has been jkfas'jfaslkfj'asjf.
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November 05
Profile picture for Gregorio Denny
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Since January 2009

Just curious Dave, what happens when my account runs dry from crank calls and I cannot quote or get responses to quotes anymore until I go through the process of disputing them. Cant someone just call repeatedly, effectively draining someones account and putting them out of quoting commission over the weekend, when no one from Zillow is available to handle the disputes? Or even if it's a weekday, does the dispute process not take time? My one experience took a week. 

So many questions ...
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November 05
Profile picture for Lindsey M. Bishop
Mortgage Lender

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Since September 2009

I'm still torn if zillow is worth the cost. I don't know how I feel about recorded calls either... privacy and all...

On a side note how about a discount or a break for your top lenders and original lenders who helped make zillow what it is today? Zillow so easily forgets without some of these amazing individuals you would not be where you are today!

DG - By the way I was sad to see your picture minus your shades.... Did you change to that on your own or did zillow make a new policy that sunglasses in profile pictures cost $25 a month?
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November 05
Profile picture for SDMortgagefinder.com
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Since July 2009

Ok Jennifer.....you owe me $ 18.............or maybe you should give me a freebie on your new forum.  Maybe I could be on probation, and if I'm good enough, I can be allowed in for free.

I wish you luck on that new forum.

Yes, they did screw the pooch on this one.

David G
While I respect you and Zillow in a business sense....and that's pushing it for me..............you have pretty much slammed the door in the face of many on here who have been loyal participating members.  We strive everyday to ensure that your visitors receive the best in answers to their questions.
I am not going to bore you with my issues, but many of us have had the jslakjfas'jkl kicked out of us in one way shape or form in this economy combined with all the new regulatory changes that have taken place And are coming down the pipe.  We small companies or one man bands are working on slim budgets these days.
Zillow has Not given us the same respect Nor are they doing to Agent members what you are doing to those of us " Confirmed Lenders" who paid thier dues through paid registration which included ALL CONTACT INFO as well as our participation on the boards.
You Clearly noted in your post that contact through profiles.....which should include All information.........correct as we input when registering and paying our fee would not have our profile restricted nor be charged for customer contact.
Again, you are Not doing this for others.

If you wish to do so, do it only for those that engage your mortgage quote program.
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November 05
Profile picture for DavidG
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Since November 2009

LOL, Andrew ... that's kind of why we're recording them (so you can dispute crank calls and we can adjudicate the dispute.)
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November 05
Profile picture for 203K Specialist
Mortgage Lender

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Since January 2009

David,

What about the prank calls I have started to get?
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November 05
Profile picture for DavidG
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Since November 2009

Jennifer - 

That's SPAM and we've told you that yet you keep at it. If you want to buy advertising on Zillow, please call our ad sales team. Until then, I have suspended your account until I get your assurance that this will stop (please email me or call me.)
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November 05
David- when/where did you tell us calls would be recorded? And to who's benefit is that??? Who monitors them? What are they being monitored FOR? I never got that memo.



Creepy, creepy, creepy.
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November 05
Profile picture for DavidG
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Since November 2009

Hi Wayne,

I know there are a lot of changes rolling out in ZMM and some if it may be confusing. We did however communicate a few weeks back that all calls would be recorded and to do that, we obviously had to route calls through a number that could be recorded. If you dial that 800-number you'll see that it rings through to your phone.
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November 05
Wayne, I would appreciate being the 'best answer'. I'll give you $18. ;)
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November 05
Profile picture for TarheelChip
Mortgage Lender

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Since April 2009

Future recorded message:  For quality assurance, your call maybe recorded.


Zillow isn't the lender or my mortgage coach.  Why record zillow?  The number should just forward to the lender and you zillow count it as contact.
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November 05
Profile picture for Colorado Mtg Broker
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Since November 2009

Oh and an FYI...it seems that only CONFIRMED lenders info is removed and replaced with an 888 number.  I have looked at numerous lenders, who are not confirmed and their contact info is intact.

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November 05
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Since July 2009

Tammy

I can smell..............a law suit coming over this.  Especially since no disclosure and pre notification.

Clearly a violation of privacy.  I am no attorney, but I intend on speaking with a friend of mine who is a practicing attorney.

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November 05
Profile picture for Colorado Mtg Broker
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Since November 2009

Wayne, the calls are also being recorded..or will be in the very near future.

I did not and will not consent to my calls being recorded. 

I do not understand how this can legally be done.  Our phone calls are now going through a 3rd party number.  I didn't sign up for this.
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November 05
 

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