Profile picture for RussHatfield

Zillow Asks: How do we improve listings quality?

Hi all,

We're all very aware that Zillow, and sites like ours, must improve the the "quality" of our listings. Every day brings new reports of "My home sold back in September but still shows as For Sale on your site!", or "My house isn't for sale but Zillow says it is!", and so on.

Obviously, in order to be successful in what we're trying to accomplish and so that we can create win-win-win situations all-around, we need to figure this out. And we have and continue to invest ample resources into this. It has been and is a corporate priority. If we can't grow as a reliable source for this information there is just no way we'll be around for much longer.

We have lots of ideas, we have many plans and we have improvements in-progress every week. But I'd like to ask you for your thoughts on how we can solve this. In particular, the case of "stale" listings: Home was for sale, sold(or was taken off market), but still shows as For Sale on Zillow.

Be candid and let's just throw the ideas out there ; )

Thanks so much!
Russ
Zillow Customer Support
  • March 03 2011 - US
  • 2
    2Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Be a Good Neighbor. Be respectful and on-topic. No spam or self-promotion! See our Good Neighbor Policy.

 
 

Answers (154)

Profile picture for blank screen EXILED
On the issue of Z-estimates on the listings....

The explanation first needs to be more prominent.  Yes, the link is there, but many are still not seeing the link and not reading it.

Second, for high end properties (over $2 million list price), the estimates still tend to be low.  This requires either an additional linear adjustment for over $1.8 million estimates based on observed discrepancy in sales to estimate in this higher range, or the use of second order coefficients for sqft and lot size.  At the moment, I'm leaning toward the separate adjustment after the estimate is done.



Web address for full size image to read the numbers:
http://photos3.zillow.com/is/image/i0/i5/i7519/IS1ht1e6q21e0f7.jpg
  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
By the way, the equation for that % off of list trend shown for higher priced listings on that chart is:
%off = 4E-15x² - 1E-7x - 5.23%
where "x" is the "listing price".

The R^2 value for that curve fit is 0.5292
  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for nb1
  • nb1
  • 7 contributions

See a property described at 3,905 sq ft when in fact it is only 2,905 sq ft --or only about 74% of what is shown, tried to correct it several times, but nothing happens. Why? Is this due to the fact that only listing broker could make corrections? 

  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for reba_haas
I do find it odd that you get data feeds from some of the agencies/brokers but yet you can't modify when a sale is closed. I know the NWMLS is different than most MLS orgs because the majority of the rest of the USA is owned and run by the Realtor organization. Perhaps they don't want you to have that info because in some circles your firm is still considered "the competition"?
  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
It is because it is a "media" company and not a "realty" company and because it doesn't pay membership dues to the hundreds or so Multiple Listing Services, and because the membership rules with most of the Multiple listing services only allow Licensed Real Estate Agents, Licensed Real Estate Brokers, Licensed Appraisers, and maybe Licensed Lenders in the local area to become members.

As for when a sale "closes" it usually comes from the 3rd party data collectors from the county records after the transaction is recorded.  But that doesn't resolve the fact that over 50% of the Real Estate Brokers have their own sites that syndicate listings, and the Agents at those sites chose not to take their listings down, so the syndication keeps putting the listing back up on Zillow.

It really is a more complex programing problem than many agents can imagine.
  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
"See a property described at 3,905 sq ft when in fact it is only 2,905 sq ft --or only about 74% of what is shown, tried to correct it several times, but nothing happens. Why? Is this due to the fact that only listing broker could make corrections?" -

Only agents, owners that claim the property as theirs, and Zillow staff can make changes to the home details pages as there are hundreds of users that come to this site regularly to sabotage the data to try to get a marketing edge, or because they are mad about one thing or another.  Website vandalism is a "real thing"; it is not just hypothetical.  If another user finds an issue with a home details page, there is a "report a problem" button under the edit pull down tab under the main photo on each home details page were those types of issues can be broght to the attention of Zillow staff so that those things can be double checked by the data provider companies that Zillow pays to access the county records data.
  • March 04 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
I'm also thinking it would improve the home details page and the estimates if Zillow obtained the specific zoning for a property and included that in the estimates.  Obviously, a home in an area zoned for 1/2 acre minimum parcels is worth more than the same home in an area zoned for 1/6 acre minimum parcels in the same city; but most people would never know that when they can't see the zoning designations and they don't know what the designations mean, and they and the zoning is not factored in at all on the estimates.
  • March 05 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
Another issue that occurs occasionally that needs a "special case" for the county records for the home details page... (well actually two separate issues but related):

When two different parcel numbers are always sold together and always part of the same "ownership" and "property".  These two parcels need to be cross referenced somehow, and ideally the Zestimate averaged between the two parcels.  Occasionally it is the sum of the estimates, but for most I've looked at on Zillow that meet this criterion, it is the average.

and secondly (and similarly), when there are more than one address on one property for back houses, adjacent houses, duplexes, etc, but under one ownership (not condos), and typically used as an "ownership unit" rather than rentals...  Zillow often just shows one of the addresses omitting the others, and if additional address are added, they often are missing the county record data, and the county record data sometimes is for only one of the structures, and if several are shown on the same property it often appears as "multi-family" or "rentals" even though it may be a main house with "guest house" or "servants quarters", or it may be 3 on a lot where the owner might use one for the main house, one for a granny flat and the remainder for either storage, office, workspace, or rental.  In anycase, the county data needs to be for all of the units, it needs to be able to be looked up by any of the addresses, and if separate home details pages, they need to be linked between each other.
  • March 05 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Dunes....
This Morning March 5 I saw this immediately......

This answer "I have not yet found a way to pull a property from zillow once it is in. Think of it like a permanent database of properties.  (If someone has a way to permanently remove properties please answer in this post as well or piggy back the answer on this stream please, thank you : )"

to this question...  How do I take my home off of Zillow?

And these two questions  from Agents on the same page
When do you take expired listings off your site?

How do I remove a listing that is no longer on the market?

There is it seems a break-down in communication somewhere...
Agents still think the listings are fed by MLSs or they  can put listing on but have no clue how to remove them.

  • March 05 2011
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Compulectric

Here's a little bug that needs attention.  Information regardikng square footage of a house is very ambiguous.

When you browse Zillow and look at a piece of property, there are multiple places where the square footage of the actual building is specified.  I know of three, and haven't nosed around to see if there may be others.  There is ambiguity between the three, and it heralds to the data entry page for the owner of the property. 

The problem is that ALL THREE show the same value, even when there are multiple floors. And that is IMPOSSIBLE.

 This ambiguity stems from "edit your listing" data entry page. There is only one box to enter data about square footage, and this value is transferred to all three instances. There is no mechanism for the owner of the property to specify the square footage by floor, i.e.  by level. 

 

Example: Single Family House.  The footprint of the house is 25' x 40' and there is a basement, as well as two floors.  Presuming all three levels are habitable,  total square footage of the house = 25' x 40' x 3 levels = 3,000 sqft.  However, each level has only 1,000 sqft

 

If the owner enters 1,000 in the data box, the sq ft per floor detail will be correct; however the total square footage of the house detail will show 1/3 of it's true value.

 

If the owner enters 3,000 in the data box, the total square footage of the house will show correctly, whereas the "per floor" sq ft will be 3 times it's true value.  

The first instance you see is on the main page for a listing.  Third line of information, right after bedrooms and bathrooms.  Labeled:  "SqFt:" 

If you follow the link to "More Facts" on the same property   (http://www.zillow.com/homedetails /property address/property_zpid/#home-facts-comparison) you find the other two instances that I am aware of. (** See a side note below.)   Again you see the label "SqFt" right after bedrooms and bathrooms.  And scrolling down near the bottom, in alphabetical order you arrive at "Per Floor SqFt".

  ** It would be more accurate to give this link a descriptive name such as "Show Complete Information" or "Complete Details" or "All Details", because that's what this link is giving..  Not just MORE information. Using the expression "More" gives the impression of additional information, without repeating what was already shown


Regards

  • March 06 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
I had never seen the "per floor square footage" before and have no idea when it was added; but of course it makes no sense!  Most 2 story homes don't have the same square footage on the second floor as the first!

If you are going to indicate the building foot print for "lot coverage"; then do that.  But if you are going to indicate square footage per floor; indicate the square footage on each floor separately!

Or just remove the redundant useless field.  There are much more important missing fields that are missing that need to be added, such as swimming pool, horse property, view, and water front.
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
It occurs to me that since we have had no feedback from Zillow on any of the suggestions here, that they may still not comprehend why it is necessary to track the data from all syndicators separately...

Consider the scenario, where a listing is fed by one syndicator and the listing expires.  So, the property is taken off the market.  And 1 week later, the owner finds another agent and the new agent places it back on the market, with syndication from a different syndicator.  And say, that syndicator had provided syndication for the prior listing, and for some reason that syndication never came down when the main syndication did.

The present method, Zillow continues to list since a syndicator down the line states the listing is still active.  And when the new syndication occurs, it may or may not have an impact on the data depending on polling order.

With the approach of "stop" the listing when the original syndicator takes it off, and ignore all other syndications, when posted back in a week, it doesn't get re-listed.

But if one tracks all syndicators, and the listing comes down, there is no change in all the secondary syndicators, so the listing remains off the site.  But when a syndicator changes the data due to "new listing", Zillow would note that it is a change from what the syndicator previously provided, thus "might" be good data.  And then checking the listing that had previously terminated the listing, it would be noted that the agent is different (and likely the price), and thus it could be put back up as a "new listing".  Of course days on Zillow would continue since it really is not a "new listing", but continued marketing by another source.

There is no way to determine of the data changed from what was previously provided by that syndicator if Zillow is not tracking each syndicator separately for each property.

Yes, it is a lot of redundant data, but it is in the background, and it is needed for the algorithm to check the validity of the listing.
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
and ignore all other syndications, when posted back in a week -->

and ignore all other syndications*;* when posted back in a week

no way to determine of the data changed -->

no way to determine *if* the data changed
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Connie Klemme
or instead of auto removing...have a check or trigger of some kind where info coming from county records checks if sold date >= list date then change status to "not active" or sold.

.  or if sold date >=today-7 then take it off active status in zillow...that could run with the feed- ideally it could look for sold date being in last 2 days but you have to allow for delay in updating records in those county offices or feed problems.  don't know much about how your feed is managed, maybe that's too much processing- seems simple.and can't imagine a situation when something would have a sold date of >= 7 days ago that shoudl be listed.- maybe if sale type was sherriff sale and the bank listed it the next day...but in that case, list date is >=sold...so....
  • March 07 2011
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Mimic the credit repositories, update accounts/listings monthly with the agent.

Email one link to a dashboard that shows all of the agent's listings and data other than remarks, ask to confirm or change, status buttons active, expired, sold, burned down, etc.

  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Connie Klemme
having very little to do with the data- but if you could offer us a way so that when an agent links back to zillow to send a customer here to search that it would keep our profile infront of that customer...we'd likely send them here more.  or if customers could select  "this is my agent"  so that when they log on and search outside of an area that we've put in our profile...we'd still show up for them to contact- they'd ony pick us if we already had a relationship...it would be less frustrating for the agent that dropped what they were doing, responded to the question only to find out the customer already has one but didn't ahve a way to ask them through zillow about that particular house.
  • March 07 2011
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
I just looked at a Zillow home details page in San Jose ---
881 Raintree Ct 95129

It indicates "for sale", but the price history indicates the last price action was "sold" 9/8/10.  Yet Zillow is indicating it is still for sale by the same agent that sold it.

Obviously, Connie's solution would have resolved this; but sometimes it takes weeks to get the county record data after the sale.

Even if there was no change in the syndication, this obviously should have been marked "recently sold" when the county records "sold" data was posted, and thus any re-syndication should not have marked it "for sale" again, especially as the listing date precedes the "sold" date.

But again, Connie's solution is not enough by itself as it wouldn't take care of the listings that are just taken off the market.

So again, you still have to track all the data from all the syndicators for all the properties.

BUT don't forget to terminate the syndication when the property is marked "sold" by the county!
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
"but if you could offer us a way so that when an agent links back to zillow to send a customer here to search that it would keep our profile infront of that customer...we'd likely send them here more.  or if customers could select  "this is my agent"  so that when they log on and search outside of an area that we've put in our profile...we'd still show up for them to contact-" -

Zillow already does this for their "Zillow partners", in a top banner strip, which is extremely annoying when people don't know how it got there and don't know how to get rid of it.

I don't know if it can be done with a simple link or not, but I do know that you have to clear all the Zillow cookies and close the browser, and restart the browser in order to get rid of that partnership banner advertisement.

There have been a few discussion threads on the subject about how to get rid of the banner, so one might do the keyword search on the discussion forum to find the threads to find examples.
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
Here is a discussion thread on the banner advertisement for "Zillow partners":

Remove the Banner

The website referenced with the "example" is
record-eagle.com  (record-eagle.com/Zillow  after clicking on the "real estate" link in the left margin).

But apparently they got rid of their Zillow Partnership status, and no longer redirect to Zillow with the banner advertisement.
  • March 07 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

If Zillow has a feed from the mls, like Realtor.com, the listing would show closed, automatically. It may not be removed from the Zillow site, but, it will show that it closed and at what price.
  • March 08 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
As already mentioned, unless they are licensed in EACH of the MLS areas, they cannot get feeds from each of the MLS's, and even if they could, it resolves NOTHING as they are accepting feeds from hundreds of other sources (such as AGENT's websites that Agents refuse to update) that put the listing right back on ZILLOW!

Zillow is not a REALTY company, it is a "media" company.  They cannot get licensed in each of the MLS areas and buy membership for each of the MLS's.  And they don't want to reject feeds from all sources except the MLS's just to duplicate what Realtor.com already does.

There is a solution, but it is not to hire licensed agents in each of the MLS areas so that they could gain access to the MLS's for each area

The only reason agents think that approach works is because they only deal with one MLS, not trying to process data for the entire country.

Realtor.com is owned and operated by NAR, making it a function of a Real Estate non-profit membership organization that has the membership of a large portion of the licensed Real Estate Agents.  Those of us that are convinced that the National Organization leadership intentionally lies to the public want an independent source of data, not connected with NAR.  Besides, why would NAR want to give all their information away to other websites to drive traffic away from their site?  The only reason they provide the information they do is because sites like Zillow provided what they were not providing.


.
  • March 08 2011
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
Another revision to the proposed "solution"...

If a syndicating website becomes "non-existent", it will not stop the listing, unless the non-existent website was the only site providing the listing, and then there should be a 3 day delay for taking the listing down.

There are all kinds of reasons a website may stop existing, or have a name change...  And in some cases, it could just be a server was temporarily down.
  • March 10 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
Another issue ---

Some agents or brokers are more notorious for stealing other agent's listings and providing them on their site (or other sites) with their contact information.

If Zillow receives 3 separate notifications about abuses by a given syndicating website and/or agent and/or broker, Zillow should auto-block any syndications from those "sources" until the source resolves the issue adequately with Zillow staff.
  • March 10 2011
  • 1Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Connie Klemme
I do see a lot of value in tracking syndication or having audit data - such as "feed provider"  "udpate date" "feed date" "update provider"  or something along that line - there's a series of simple calculations that should eliminate stale listings, listings take off the market etc.  I probably can't sit here and think of every possible use case, but if you were trapping the data for the feed source, the date of original feed, update dates, update source, etc.  you could reasonably make a significant reduction in data issues.

I'm sure there's a brilliant analyst there somewhere that can sit and imagine all the weird possibilities, but if not all you need to do is browse the complaints, investigate the cause of each one and you've got a pretty good set of test scenarios. 

  I am assuming that feed sources provide you with a status change to inactive as well?  if you were tracking such data, you could also track the complaints when users flag a property as not on market.   And then create a report of "flagged" properties that show to be active, then do some type of  feed source/update source with last update etc.  Even better you could do a report that groups by feed source that created the listing (need to trap what source set status to active- maybe have a property status history table that keeps track of all status changes and who did it...).  Just count by feed source creating listing to find the number flaggged but still active - and then send an email to the designated persons at those feeds with a copy of the report showing tha they are in the top X worst offenders for not updating homes as off the market.  

Just thinking out loud.... that was really hard to describe but simple to track if the data was captured. 
  • March 10 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Connie Klemme

Seems to me you can't really fully define the stale listing problems without the audit information about the feed.  hard to solve a problem that's not fully defined.  actually sounds like a fun task!  good luck - hope to see more accurate results

  • March 10 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Compulectric
One way you could improve Zillow is by adding a search function to the FAQs and forums.  Presently I only see a way to ask a question, not a manner to search without having to go through every entry and every posting. 
  • March 11 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
It is there; perhaps not well labeled.  Near the top of this page is a box (just under the ZILLOW.COM logo) with the words "questions, keywords, or topics" in it.

Type your search criterion in that, and press "enter" or press the "go" button to the right of the two search boxes.  Then also pay attention to the counts for the topic choices in the left hand margin to help find the one you are looking for.

(Do you really need the word "search" added above or to the left of the search box?)
  • March 12 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

I also do not understand why the MLS feed will not update the listing status changes.  An update from the MLS every 24 0r 48 hours should do the trick in most cases.  Other than that you can time out the listing on Zillow or allow agents access to change it's status.
  • March 14 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for blank screen EXILED
Rob, apparently you didn't read the thread!  Zillow is not a licensed broker in all 50 states, so it can't get membership to all of the MLS's and thus can't get feeds from them!

Besides, even if it could, it is getting feeds from thousands of other syndicating sources, perhaps even a defective website from your broker?
  • March 14 2011
  • 0Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

Profile picture for Dunes....
Very Curious about this..... Profilee with 2435 Listings on Zillow but at least 2200 of them not active and according to an Agent if you check they actually only have 1 active listing of their own...

How long is Zillow going to let this garbage go on?

  • March 27 2011
  • 2Yes

  • Report a Problem

    Please enter a valid email address.

    Content flagged

    We will review this content. Thanks for helping make the site more useful to everyone. To learn more, read Zillow's Good Neighbor Policy.

    We're sorry. This service is temporarily unavailable. Please come back later and try again.

  1. 1
  2. 2
  3. 3
  4. 4
  5. ...
  6. 6