Replies (154)
- BrooklynCole
- Contributions:1
Can you please include the photos associated with this property in the MLS? http://www.zillow.com/homedetails/3575-Rosalie-Dr-Destin-FL-32541/45974983_zpid/
- nowherenow
- Contributions:1
Your post asked to be candid, so here goes: Redfin has the most current and up to date recent sales information. I'm not sure how they do it, but in the past 9 months of searching for a house we learned quickly that we would not fall in love with a recently sold house by searching there. Our bank's home search application came in second. Zillow, Trulia, Realtor.com - all failed in this one important bit of data.
Also, last sales information on our current home is incorrect. I have flagged it more than three times, and even posted a link to our county's very public search site for accuracy, yet still, no one from Zillow will fix it or bother to even respond to me. The "contact us" section will only point us to the community, and provides no direct email link. If your company wants to improve, I think these are two obvious points to start with, and each one equates to data - slow and inaccurate fact checking.
Also, last sales information on our current home is incorrect. I have flagged it more than three times, and even posted a link to our county's very public search site for accuracy, yet still, no one from Zillow will fix it or bother to even respond to me. The "contact us" section will only point us to the community, and provides no direct email link. If your company wants to improve, I think these are two obvious points to start with, and each one equates to data - slow and inaccurate fact checking.
- Matthew Z LS
- Contributions:481
Hi jennyrobot,
I updated the price history for your home details page and sent you a confirmation email.
Thanks,
Matthew
I updated the price history for your home details page and sent you a confirmation email.
Thanks,
Matthew
- user553060
- Contributions:2
Wrong "category" in database. Perhaps some additional database updates ARE neeeded...
At our annual homeowners' meeting this week an owner brought to the HOA Board's attention that Zillow is still listing our condominium complex as "apartments". Of course, an individual sale listing in Zillow DOES denote private ownership of our property, but could you please change the category listing to avoid confusion and to reflect the actual fact?
We are Cedar Creek Condominiums. We have 76 units, in 5 residential buildings, each with its own address. These address run from 4800 200th Street SW - 4920 200th Street SW. Our community was originally built as condominiums and remains so today. It occupies the entire block. One point of confusion is that each of our buildings has its own address but also is designated with a alphabetical letter as well. Lynnwood no longer designates addresses this way.
Our legal addresses are listed as Units (Example) 4800 200th Street SW, Unit E-102. Our zip code is 98036.
The property includes these addresses along 200th Street SW:
4800 (E-Building)
4810 (D-Building)
4820 (B-Building)
4900 (C-Building)
4910 (Cabana or our Common Building)
4920 (A-Building)
Thanks for your attention,
CCC Homeowners' Association President
At our annual homeowners' meeting this week an owner brought to the HOA Board's attention that Zillow is still listing our condominium complex as "apartments". Of course, an individual sale listing in Zillow DOES denote private ownership of our property, but could you please change the category listing to avoid confusion and to reflect the actual fact?
We are Cedar Creek Condominiums. We have 76 units, in 5 residential buildings, each with its own address. These address run from 4800 200th Street SW - 4920 200th Street SW. Our community was originally built as condominiums and remains so today. It occupies the entire block. One point of confusion is that each of our buildings has its own address but also is designated with a alphabetical letter as well. Lynnwood no longer designates addresses this way.
Our legal addresses are listed as Units (Example) 4800 200th Street SW, Unit E-102. Our zip code is 98036.
The property includes these addresses along 200th Street SW:
4800 (E-Building)
4810 (D-Building)
4820 (B-Building)
4900 (C-Building)
4910 (Cabana or our Common Building)
4920 (A-Building)
Thanks for your attention,
CCC Homeowners' Association President
- J M Management
- Contributions:101
If you can create a listing, why can't the owner delete it? Can only the agent who created the listing delete it? The owner should have control over anything an agent does to their home information. Just let people click on listings, select the listing, and click on delete. Seems simple to me. It is out there in your database somewhere. It is a matter of setting up a database of privileges of add, edit and delete for anyone attaching data to a property address. Ask your database designer how to do this. First off only the homeowner is set up to be able to add, edit or delete listings. Then if an agent wants to add listing information, they should have to get permission from the owner or from zillow (if no one has claimed the listing). An email invitation could be sent to the agent to enable them to add a lisitng. The owner still retains deletion rights no matter what. This is a common concept in database management.
- madman2000
- Contributions:2
I have a valid question but am unable to contact Zillow to inform them of my problem. In May 2010, I purchased a home at 1224 James Street Baltimore MD 21223 for $179,000. This was a house that been completed remodeled from a shell to a 4 bedroom 2 bath house which I promptly rented at $1300 a month.
Their present Zestimate is for $95,500 as a shell.
Can Zillow update this listing to reflect it's present value?
Thank you.
Gerald J. Kreeger jkreeg@comcast.net
Their present Zestimate is for $95,500 as a shell.
Can Zillow update this listing to reflect it's present value?
Thank you.
Gerald J. Kreeger jkreeg@comcast.net
- madman2000
- Contributions:2
Dear Russ Hatfield,
I have a valid question. In May 2010 I purchased 1224 James Street
Baltimore, MD 21223 for $179,000.It was listed then on Zestimate at a value of $95,000 as a shell with plumbing and electricity.
The house is now a completely remodeled 4 bedroom 2 bath home which I rented for $1300
a month. The old Zestimate is still listed.
Can Zillow up date this listing to reflect the improvements and present
resale value of the home? Thank you Russ Hatfield.
Gerald J. Kreeger jkreeg@comcast.net
I have a valid question. In May 2010 I purchased 1224 James Street
Baltimore, MD 21223 for $179,000.It was listed then on Zestimate at a value of $95,000 as a shell with plumbing and electricity.
The house is now a completely remodeled 4 bedroom 2 bath home which I rented for $1300
a month. The old Zestimate is still listed.
Can Zillow up date this listing to reflect the improvements and present
resale value of the home? Thank you Russ Hatfield.
Gerald J. Kreeger jkreeg@comcast.net
- Robert Huber RA SFR, "hulahomes"
- Contributions:50
More detailed information : Solds within 6 months ( showing pictures of those properties sold ) , New Escrow , and Pendings . Explain more detailed information about comparisons ( explain Zestimate) and explain that short-sale , foreclosure are not used as direct comparisons to regular listings .
- Catherine McKendry, "cathiesellshomes"
- Contributions:507
The problem I see is that you have no problem gathering the listings either from my company or the MLS system. Do you not do up-dates once the listing goes to sold, pending ,expired ? When I re-list a property you show the old listing by another agency and never post the one I have put into the MLS. The seller gets up-set with me because the post was incorrect from when the other agent had it. I go in claim it and still in a matter of a couple days the information is incorrect again.
Photos are also a problem even if I claim the listing as mine you pull my phots and than we have to go in and delete ,make changes to the photos on your site that is making millions off the agents who work hard and never see a lead from this site., because you sell them to other companies and charge for our had work.
Also you have contracts with many of the major real estate companies in my area that pay millions to you and you can't even up-date you sites to reflect the current market values. Your comparables for homes are not based on the home in question, comparables on a 4 bedroom 4000 Sq Ft home have a rancher 2 bedrooms or a cape cod with 1200 Sq Ft as a comp.
Old comps also dating back to the late 1990's and early 2000's. This is fustrating to a seller or Realtor to have to go in and pick a comp for their home. You are providing a service that is so incorrect. I do not pay for your site and you are able to take my listings and miss represent them in many ways. You contract to the companies for leads on listing that I get and expect me to pay for your site,maintain and compete with the millions you get from the brokers and owners. Honestly I do not work for your company and do not plan to up-date and correct your issues.For the money you make off of the agents by taking our listing ,selling our leads back to our company and make the sellers think you are doing them a favor by posting and not even caring that they are posted with many mistakes.You need to hire us for providing you with my listing info and pay us for providing our hard earned listings, not the brokers we work for.You do not even provide spell check for the coments here. Sad very sad.
Photos are also a problem even if I claim the listing as mine you pull my phots and than we have to go in and delete ,make changes to the photos on your site that is making millions off the agents who work hard and never see a lead from this site., because you sell them to other companies and charge for our had work.
Also you have contracts with many of the major real estate companies in my area that pay millions to you and you can't even up-date you sites to reflect the current market values. Your comparables for homes are not based on the home in question, comparables on a 4 bedroom 4000 Sq Ft home have a rancher 2 bedrooms or a cape cod with 1200 Sq Ft as a comp.
Old comps also dating back to the late 1990's and early 2000's. This is fustrating to a seller or Realtor to have to go in and pick a comp for their home. You are providing a service that is so incorrect. I do not pay for your site and you are able to take my listings and miss represent them in many ways. You contract to the companies for leads on listing that I get and expect me to pay for your site,maintain and compete with the millions you get from the brokers and owners. Honestly I do not work for your company and do not plan to up-date and correct your issues.For the money you make off of the agents by taking our listing ,selling our leads back to our company and make the sellers think you are doing them a favor by posting and not even caring that they are posted with many mistakes.You need to hire us for providing you with my listing info and pay us for providing our hard earned listings, not the brokers we work for.You do not even provide spell check for the coments here. Sad very sad.
- Dunes ..
- Contributions:3686
I see this year old Make Believe we care about your Feedback thread is still alive..
Fascinating how many buy into the "We Listen" BS imo
So how's the "create win-win-win situations all-around, we need to figure this out" working out?
Fascinating how many buy into the "We Listen" BS imo
So how's the "create win-win-win situations all-around, we need to figure this out" working out?
- Annette Sievert, "Valleybrokers"
- Contributions:201
I am always fighting "Zestimates", the most annoying thing about Zillow. You are comparing apples and oranges, do not know about sellers concessions and condition of a house, yet you give people the false impression that this "Zestimate" is worth something. I always ask people to click on the tiny "About Zestimates" link on the very bottom of the home page...
Had one of my listings listed twice in Zillow at the same time, exact same house, exact same time, $60000 (!) difference in the "Zestimate". What can I say....
Had one of my listings listed twice in Zillow at the same time, exact same house, exact same time, $60000 (!) difference in the "Zestimate". What can I say....
- rf2433
- Contributions:6
Allow owners to correct your misinformation, not just comment on it! Zillow claims that our home sold in Dec 2011 for a price way below market value. This is totally false - and immediately thereater my home value dropped approx $70,000. Zillow advises to "claim home" and add owner comments... but that does nothing to delete the yellow recently-sold icon, nor does it restore the Zestimate value. The home that actually sold for below market is nearby --a similar model home though smaller with a smaller yard - and that house's Zestimate is currently $25,000 above the one for my home.
- sunnyview
- Contributions:26843
@rf2433 Hello. You are right. As the owner, you can edit a lot of thinge, but you can't edit the last sale. However, you can flag it and Zillow will remove it if it is wrong. A wrong sales price can affect your Zesitmate so it is definitely worth doing.
Make sure you have claimed your house so Zillow knows you are the owner and then use the small white flag next to the transaction/sale that is wrong. Zillow will check on it and then will remove or correct it if you report it. Hope it helps.
Make sure you have claimed your house so Zillow knows you are the owner and then use the small white flag next to the transaction/sale that is wrong. Zillow will check on it and then will remove or correct it if you report it. Hope it helps.
- rf2433
- Contributions:6
Thanks again sunnyview... extremely helpful response. Have a great day!
- u6crash
- Contributions:8
I'd love it if there were a feature to search my MLS number. Zillow often has the best/largest pictures for some reason and I the built in payment estimator works better for me than at Realtor.com. Sometimes a home I know about just doesn't show up in the search for whatever reason and if I could plug that MLS number in, it might narrow it down better.
- wetdawgs
- Contributions:39553
@u6crash: You can put the MLS number in the keywords spot as long as you narrow down the region. As there are about 900 MLS in the US, there is some duplication of MLS number.
- Juliette Ferguson, "julietteferguson"
- Contributions:53
I would set the listing to 3 months and then remove it UNLESS agent has Zillow account individually and extends it. They would need their MLS # and DRE # (both) to verify it is their listing to extend. Offering 3 months free from automated sites such as postlets is fantastic, but is your goal to have people come to Zillow directly too. Maybe offering this advantage to those coming directly to Zillow and opening an account with you (free). This way, you have more experts on Zillow and more to offer for everyone - seems like a win win to me. Juliette Ferguson, John Saar Properties, [Email deleted by Zillow moderator. Please see our Good Neighbor Policy] I am new to this, but not knew to technology.
- user7088343
- Contributions:11
I know on my listing the school information is incorrect. I do live closer to the schools that you listed but I do not live in that district. Which in my city is crucial when buying and selling a home. You really should double check the school district information before posting the information. I really would like to get that changed. MLS 5041365 shows Washington Local Schools.
- user7088343
- Contributions:11
The listing for my house shows the wrong school district schools. I do live closer to these schools but I don't live in that district which is huge when buying and selling a house in Toledo OH. My realtor says Zillow posts this information and she can't do anything about it. I find this hard to believe.
- hpvanc
- Contributions:3080
user7088343,
I'm not with Zillow, but happen to know that school district is one of the items that can be edited by the owner or their agent. Since you have it listed, the agent will have a claim on the property page so they will have to make the edit. I suggest you suggest to your agent that they learn how.
I'm not with Zillow, but happen to know that school district is one of the items that can be edited by the owner or their agent. Since you have it listed, the agent will have a claim on the property page so they will have to make the edit. I suggest you suggest to your agent that they learn how.
- Gary Addington, "GaryAddington"
- Contributions:11
Keep up with status changes as a lot of listings are not updated. I get a lot of calls on listings that are under contract and are not presented that way on Zillow.
- user5501382
- Contributions:1
I've found a wrong description of my house in your website.
I really would like to explain over the phone or e-mail. Please post your customer service phone number/e-mail address for our bi-lateral communication.
As of now, your wrong information on my house is hurting us.
Thank you
I really would like to explain over the phone or e-mail. Please post your customer service phone number/e-mail address for our bi-lateral communication.
As of now, your wrong information on my house is hurting us.
Thank you
- Kathy Ishikawa, "SantaCruz_RealEstate"
- Contributions:20
Institute some sort of policy that keeps listing data more current...maybe automatically purge listings that are more than 3 months old. Or is there someway to get listing info feeds directly from the MLS services?
- user104575
- Contributions:1
I have been reviewing information on your site for the homes in my area and am appalled at how wrong and out of date your records are for this vintage area. There is the house next door to me that is approx. 1000 sq. ft larger than you have listed. My neighbor added on to her house and did a total remodel and is a 3/2 and the house next to her is 2/1 and smaller and it is appraised for more. Something is definitely wrong with your records. You do have the right square footage on mine and the fact that it is a 3/2 but I also have 2 kitchens and it was totally renovated in 2007 and you show my house valued way less than I would expect. Especially when it has new dual paned windows, on demand hot water, new oak floors, new furnace with electronic ignition, new stucco, new sheetrock, new electrical, new linoleum, totally insulated including interior walls, 2 walk in closets, laundry room, new deck, prewired for telephone and cable, new automatic sprinkler system. You need to update your information especially when appraisers are looking at your site for values when people are trying to qualify for a refinance. There is more that I have done on my house but that is not my main concern. However the value does disturb me especially when you don't have all the facts on the homes in this neighborhood. You would need someone to search the old archives and get the city records updated. That's what I had to do to get my square feet corrected.
- Lee Bullington, "Lee Bullington"
- Contributions:47
Find a Realtor that takes good pictures to start with. Then your property should show up well when uploaded to Zillow.
- user916307
- Contributions:2
Make user select rent/lease and /or for sale, my home is for sale but contacts from your site are wanting lease, getting very old.
- hollytrees
- Contributions:3
My home is listed AS SOMEONE ELSES HOME. NOT EVEN CLOSE WITH THE ADDRESS. ZILLOW IS SHOWING SOMEONE'S HOME WITH MY INFORMATION. ALSO ZILLOW HAS A COMMENT LISTED THAT ID DID NOT AUTORIZE.
- Laura Rivera, "RiveraLaura"
- Contributions:7
Hi,
I just saw the "Listing Report" that you sent out for a property that just closed. I marked it sold with the correct sales price, so it will be on correct listing status.
Continue sending the Listing Report to the listing agents and ask for status update.
I just saw the "Listing Report" that you sent out for a property that just closed. I marked it sold with the correct sales price, so it will be on correct listing status.
Continue sending the Listing Report to the listing agents and ask for status update.
- Yonas Woldu, "YONAS WOLDU702"
- Contributions:15
Place an agent is the contact on the listing, and rederict all vistors to call the agent for REAL TIME Facts about the property.
Frankly I think it is okay that zillow does not have real time info, it leaves VALUE to realtor and zillow.
Zillow Asks: How do we improve listings quality?
We're all very aware that Zillow, and sites like ours, must improve the the "quality" of our listings. Every day brings new reports of "My home sold back in September but still shows as For Sale on your site!", or "My house isn't for sale but Zillow says it is!", and so on.
Obviously, in order to be successful in what we're trying to accomplish and so that we can create win-win-win situations all-around, we need to figure this out. And we have and continue to invest ample resources into this. It has been and is a corporate priority. If we can't grow as a reliable source for this information there is just no way we'll be around for much longer.
We have lots of ideas, we have many plans and we have improvements in-progress every week. But I'd like to ask you for your thoughts on how we can solve this. In particular, the case of "stale" listings: Home was for sale, sold(or was taken off market), but still shows as For Sale on Zillow.
Be candid and let's just throw the ideas out there ; )
Thanks so much!
Russ
Zillow Customer Support
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