Zillow offers those reviewing agents a one-to-five star rating system,

yet it has become all too obvious that Zillow does not post unfavorable reviews or reviews that contain only one, two, or perhaps three stars. My feeling is that Zillow does this for the purpose of not offending those who advertise with Zillow or might in the future advertise with Zillow. But how is this different than the agent who misrepresents the condition of a property for the purpose of inducing a sale? One practice gives a prospect a potentially false impression of an agent, the other gives a buyer a potentially false impression of a property. Both lead to a successful "sale" and then nothing but trouble when the aggrieved party discovers the unfavorable and undisclosed facts.

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April 09 2012 - Rescue
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Answers (4)

Profile picture for dewolfson
I had a negative review that was rejected and there was no name calling or derogatory comments.  I have re-submitted it with an explanation, and am hoping Zillow allows it, but I doubt they will.
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August 05 2013
Profile picture for user293612
I'm not able to post a negative review for an agent I worked with so I went under find a real estate professional on Zillow and amazingly all of the agents have 5 star rating for weighted average.  I agree with Paul completely about this allowing for misrepresentation.  The point for a rating system is to get a clear picture of how an agent works.  Otherwise, they should just have a drop down for recommended agents and leave it at that.  They can save themselves the trouble of doing thorough analysis of the reviews that way also.
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May 21 2012

I don't believe that Zillow deletes the bad reviews. I've seen some poor reviews from time to time. As long as the reviewer's review is within Zillow's guidelines they shouldn't magically disapear.

Yelp on the other hand, you can pay them to delete bad ones. :)



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April 10 2012
Profile picture for Pasadenan
They do post negative reviews; just not derogatory and/or name calling comments.  They also used to insist that it be one that they actually had some kind of client relationship with, and not the other party of a negotiation... but they changed that so that someone could even complain about an inquiry not being answered in the time frame the potential client (or non-client) desired.
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April 09 2012
 
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Zillow offers those reviewing agents a one-to-five star rating system,
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August 05 2013 | 4 answers
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