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closing old fha case

my daughter did a short sell about 3 1/2 yrs ago-had fha loan...she was preapproved for fha loan this summer(2012)... she found house...when docs went to the underwritters..found out that the fha case on her house 3 1/2 yrs ago is still they are saying the docs will be pulled in oct to review ... why is this case still open and is there anyone we can talk to...we want to make sure the old case is closed or she will lose the house she has a contract on..
  • August 14 2012 - US
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