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is there a direct customer service number for a Zillow customer service rep.

My listing is showing up in multiple ways one using PL and one using PLACE....Need some assistance ASAP since photos are inaccurate.
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July 16 2012 - Ewa Beach
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Answers (2)

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Sorry; didn't check your listing first...  I see it wasn't syndicated, but that you created it directly on Zillow.  Zillow didn't post that you should try to look up the home details page first and claim the property then create the listing, nor that you shouldn't spell out the street types... thus you created the duplicate home details page when creating the listing.

Although you could repost everything to the correct page, and then request the duplicate to be deleted, it probably will be simpler for Zillow staff to copy your listing info over to the original home details page with the public records, and then to delete the redundant page for you.
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July 16 2012
Profile picture for Pasadenan
Use the "report a problem" (under the edit pull down menu) on the one where it is spelled out as that is a "duplicate" and request that the duplicate be deleted.  (But you still need to fix it at the syndicating "source", so look at the bottom of the home details page to find out which website the listing is being syndicated from).

You can also try the Customer service E-mail form.

Or one can Email direct to "listing support" using:
listingsupport@zillow.com

Although there are multiple direct customer service phone numbers, none of them are published for general use.

The general use phone numbers are:
(206) 470-7000  - Main Phone number
(9 am to 5 pm Pacific Time weekdays, excluding holidays).

(866) 324-4005 Agent Advertising
(877) 661-3171 Mortgage Advertising
(888) 957-2706 Premier agent websites

Typical wait time is about 20 minutes, and often one just needs to leave a message, which might be returned in about 3 or 4 days.

The "report a problem" button tends to be the most efficient.  E-mail tends to be the second most efficient.  Phones tend to be "frustrating" and "discouraged".  (Unless you are offering to pay them some money through "advertising").
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July 16 2012
 
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is there a direct customer service number for a Zillow customer service rep.
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Latest answer by Pasadenan
July 16 2012 | 2 answers
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