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Beware of Scams and Other Internet Fraud

Fri, 17 May 2013 17:58:00 GMT

Scams are a reality of shopping online and offline. Zillow strives to provide a safe online community, but there is one critical piece of information you should take wherever you go:

Always be wary of giving personal information, financial information, or payments of any kind to people you don't know personally.

Important: If you find a fraudulent listing on Zillow, please report it by clicking "Report Listing" and selecting "Listing seems to be fraudulent or illegal." on the listing page in question.

Red Flags for Scams

Use caution with the following:

•   Long-distance inquiries.
Take extra care in long-distance situations, especially from users in foreign countries. We have seen a number of scam attempts that involve individuals in foreign countries who say they are interested in purchasing or renting out a home.

•   Requests that you send a check or money order, or wire funds.
Most scams eventually involve such a request, and there are many variations. A scammer may have convincing reasons why they need to deal remotely. They may wire overpayment of funds to you and request that you wire back a refund. They may ask you to use a false online "escrow service". Do not wire funds to anyone you haven't met personally. Also, do not accept wire funds that you did not initiate.

•   Requests for personal and/or financial information.
With identity theft on the rise, it is a good general rule to provide your personal/financial information sparingly, and only to trusted sources.

•   Offers to facilitate a home purchase or loan or rental by an individual claiming an affiliation with Zillow.
Zillow acts only as a source of information and is not involved in any transactions between buyers and sellers, renters and landlords, or borrowers and lenders. Any such offers are fraudulent activity.

•   Suggestions to use Zillow for money exchanges.
Zillow does not handle money exchanges between buyers and sellers or tenants and landlords. Anyone telling you otherwise is trying to scam you. (See scam example #2 below).

•   Typos, grammatical errors and inflated stories.
Emails that are filled with spelling and grammatical errors are usually a sign of fraud. Also, the sender might claim the importance of themselves or the person they are representing ("I work with the United nations development program") and could also weave an involved story about family issues.

•   An agent or landlord should never ask for personal information or a phone verification code prior to seeing a property.
Any requests for bank account numbers, Social Security numbers, or being asked to provide them with a code sent to your cell phone via text or call are all signs of a potential scam.

Report Scams and Fraud

If you find a fraudulent listing on Zillow, please report it by clicking "Report Listing" and selecting "Listing seems to be fraudulent or illegal." on the listing page in question.

You may also contact the following authorities to report possible fraud:
•   Federal Trade Commission: via its toll free hotline: 877-FTC-HELP (877-382-4357) or the FTC online complaint form
•   Federal Bureau of Investigation's Internet Fraud Complaint Center
•   Non-emergency number for your local police department.

Examples of Scams:

Below are examples of five fraudulent e-mails. They were actually received by Zillow users.

Example No. 1:

"I'm out of the country and need you to wire me the deposit."

How the scam works: You find a great rental (it's usually too good to be true), but the landlord is located out of state or out of the country. They'll rent it to you and mail you the keys if you just send a deposit.

Tip: Don't wire money to anyone you haven't met in person. If it looks like a great deal and is too good to be true, it's likely a scam. You will lose your money, and the place you were looking at isn't really even on the market.

Example email:

Hello,

Thanks for your email and interest in renting my house.
Property is available for move in at the moment for $1250 for the month rent and $1200 for the security deposit (Refundable After Lease period , As long as there are no damages on property after inspection). For immediate move in you would be required to make a total payment of
$2450 but if you are not moving in Immediately, you would be required to make a down payment of $1200 for the security deposit Non- negotiable, to hold property till desired move in date.

Unfortunately, I would not be present in person to show you the property due to my recent job transfer to London, UK, and I do not have a local representative to show the house due to my transfer so if you are interested in renting the property and willing to work with me despite my absence then I would email the necessary papers for the lease to you, for necessary endorsement.

I also want to tell you that the neighborhood is secured and the people staying there are good.

Details of the house is below;

Rent: $1250.
Security Deposit: $1200
3 Bedrooms, 1.75 Bathroom.
Single-Family Home.
Location: Kirkland WA 98033.
Street Address: 12721 Northeast 101st Place.
Pets Allowed: Cats and Dogs.
Size: 1,800 sqft.
Home available for immediate move in.

This is a charming home in Kirkland.
Lovely move in ready 3 bedroom, 1.75 bath, rambler, located on quiet cul-de-sac. Approx. 1800 sq ft., built in 1989. Bright and airy interior that has been beautifully updated and well-maintained.
Exterior Sun Blockers roll-shutters for max insulation & security.
Other features include security system, built-in vacuum system and skylights. High quality throughout. Neutral colors. Master suite with private bath and two walk in closets. Spacious kitchen with tons of oak cabinets and all appliances (refrig, range, microwave). Very light and open, Washer and dryer included. 2-car attached garage with opener.
Yard service included and home is pet friendly!

Regards.
Mark A Ross.
3212579029

Example No. 2:

"Oops, I overpaid you with my money order. Please send some back."

How the scam works: A renter or buyer agrees to wire you money for a deposit, but accidentally sends too much. They ask you to wire back the over-payment and you must "act now." You send the "overpayment" back and their check fails to clear the bank. Now, the money you sent is gone forever.

Tip: Don't wire money to anyone you haven't met in person.

Example email exchange:

"Thanks for the speedy response,i am really excited that the house is in good condition, and i really love the pictures of the house i have seen so far, i would not mind to see more pictures of the home, i would like to know if i would have any repairs what so ever.

I work with the United nations development program(UNDP).I have been working there for 5 years.

I am married with no kid. I and my Wife actually got married last year. My Full name is PXXXX AXXXX kXXXX and my Wife's name is MXXXX DXXXX kXXXX.she is a school teacher,I am 39 years old and my wife is 35.Our current house address is 3XXXXXXXXXXXXX, EXXXXX Edinburgh Scotland.

I have never bought a property abroad before, this would be my first, and i am not working alongside any agents,i also want to know how soon you are willing to move out of the house.I and my wife are looking to relocate as soon as we have found a home we like,i would also like to know your final price for this property. please kindly get back to me asap."

This is the follow-up from a Zillow user:
"I just wanted to let FSBO sellers know that I listed my house on Zillow a few weeks ago, and I received an email from a man in Scotland wanting to buy my house. He sent me (3) $1,000.00 money grams, one of which was a deposit to hold the house. He sent an Urgent email yesterday stating that his company (United Nations) sent us $2,000.00 by mistake to send it back to him. He wanted new money orders from my bank. I emailed him back telling him that I checked with money gram and I was told they could not find any information to verify them. I haven't heard back from him, nor do I expect to."

Example No. 3:

"Please wire me a deposit. Zillow will guarantee your money!"

How the scam works: You're asked to wire money, and told that Zillow (or some other authoritative-sounding organization) will guarantee the money and protect you. No such guarantee exists.

Tip: Zillow is not involved in transactions between buyers/sellers, renters/landlords, or borrowers/lenders. If you wire money based on communication that "Zillow will guarantee it," you will become a victim of a scam and it's unlikely you will get your money back. Remember: Zillow is NOT involved in transactions.

Example email:

Thanks for taking the time to look at my property.

My name is Julia, I'm 55 years old, I'm a retired engineer and I'm the owner of this condo (total 900sqf. 1 Bedroom apartment, 1 bath fully accessorized). I lived in this beautiful condo for over 5 years and loved every day of it. The condo is fully furnished with all necessary amenities (exactly like in the pics), has a very large bedroom with spacious inbuilt wardrobe , living room with dining area, 1 bathroom, dishwasher, washing machine and clothes dryer. The condo come with two parking spots, a storage unit where you can deposit my furniture (if you don't like it and you want use your furniture). Pets allowed. Four months ago I moved to Bismarck, North Dakota at my sons place to take care of my 2 years old nephew. I really want to find a good and responsible tenant for it, and I hope that you can send me some personal information about yourself.

The monthly rent for the apartment is US $700. I want to receive first month's advance $700 refundable deposit ($1400 TOTAL).

I am looking for someone to rent anywhere from 3 months to 5 years. Everything is included (water,electricity, Internet,cable, parking,air conditioning, fireplace, dishwasher, garbage) and I want to receive the money monthly in my bank account. You can move in the condo in the same day when you receive the keys. The only problem is that I`m the only person who has the keys and I have nobody in the area that could show you the condo (my son and nephew are my only family). In order to check & see if you like it (I'm sure that you'll love it), you need to receive the keys and the contract by postal service (USPS 2 Days Delivery). Obviously we need a way to complete this deal in a safe and fast way for both of us and the solution is provided by a company called Zillow ( www.Zillow.com I am already registered with them since 5 years ago i purchased the apartment from their website) which will handle the payment and delivery of the Keys. They have a Tenant Deposit Protection, here you can see here how Zillow.com Payment Services work (i got from one of their email-letters). They have a program that protects the tenants deposit and makes sure that the tenant is fully satisfied with the condo before I receive the money. In conclusion, the money will be deposited and locked in their custody until you will be able to view & accept the condo.
If you want to know more about how this deal can work please get back to me ASAP and I will send you the step by step procedure. Let me know if you are interested because I really need to take care of this matter by the end of the next week. Please don't forget also to send some information about you and the people with who you will be living with.

Thank you,
Julia.

Example No. 4:

"I have a lot of money and need your help moving it out of the country."

How the scam works: Someone very official or important-sounding needs your help moving money, and they promise you a large bonus in return. If you reply, they ask for relatively small sums to move the process along (fees, verification checks, etc).

Tip: Beware long-distance inquiries, requests to wire funds, or requests for personal information.

Example email:

"Dear Linda,
I have received the information concerning your house,the price is $239,750.Am very confident dealing with you.I am willing and capable to buy the property,but i want to trust you with this confidential proposal.
Before i continue, let me introduce myself to you, I am Captain IXXXX HXXXX the commander of the Special N.A.T.O coalition force with the United Nation troops in Iraq,on war against terrorism.My country is germany.
I have now in my possession the sum of USD 6.5 million which was recovered from one of our raids on terrorists camps here in Iraq,because they keep most of their money at home for evil activities which they normally get through illegal deals on crude oil.

Based on the suffering we undergo here some of us do meet such luck. It happened that in our last raid last week we raided one of the terrorist strong base here in Iraq,though some of the men in my unit lost thier lives in the fierce attacks,and we recovered this huge sum of money.This box of money have been deposited with the RED CROSS OFFICE here in Baghdd informing them that contacts are been made for its safe keeping and to make contacts for its proper use . As the team leader it is under my power to approve whoever comes forth for this money.

So i need someone i can deal with on trust and that is why i contacted you. so If you accept, I will put you forward as the beneficiary/owner of the funds and then move the money to you in Europe first. As a military personnel i cannot parade such an amount or carry it to my country so i need to present someone as the beneficiary.I just need your acceptance and all is done.I have a 100% authentic means of transferring the money through diplomatic courier service to you in Europe where arrangements will be made to proceed to your country America.

Once i confirm your interest to my proposal.and your positive reply i will proceed to register your name as the beneficiary.

If you are interested, then let me know so i can proceed to register the consignment in your name as time is very important to me. I am doing this on trust, you should understand that as a trained military expert I will always be carefully in my dealings so everything is intact. This money is my life and i am willing to give you 30% of the total sum when the money is delivered to you. I wait for your response so we can proceed immediately. In less than 7days the money should be in your safe custody.

The only telephone access we have is radio message which is for our general use and is being monitored,therefore all communication will be via email till we finish our assignment here and fly straight to your country to meet you. Thank God that the new President Elect, Barrack Obama whose keen interest is to call us back home soon."

Regards
Capt.IXXXX HXXXX"

Example No. 5:

"I want to buy your property. Please send sensitive information."

How the scam works: Someone contacts you remotely and proposes to buy or rent your property. They may ask for personal information that can be used to steal your identity or rob your bank account.

Tip: Beware long-distance inquiries or requests for personal information.

Example email:

"I am interested in purchasing the property on 17 LXXXX Rd, CXXX HXXXX VXXXX CO XXXXX.Although the price is much "$4,000,000". But i will convince my client regarding the property is a Single Family Residential. I know he must like it. I will like to view the copy of the contract of sale. As you are the real owner for this property. I will like to view the contract of sale. So it can be checked for any irregularities. Once the contract is okay and has been given the thumbs up by my client. I can then contact you and make an offer accorden to your request or Advise. I look forward hearing from you

Sincerely, Mr. CXXXX KXXXX BXXXX
7XXXX TXXXX bldg. 1-XX-XX HXXXX-IXXXX, TXXXX-XX ,
Tokyo Japan."

By Diane Tuman

Bottom line:
Be wary, be safe, be smart.

1 reply

New Help Section

Fri, 09 Nov 2012 02:15:00 GMT

We'll be adding more information soon. Please check it out! http://www.zillow.com/help/

0 replies

Official Rules of 2013 Advertiser Sweepstakes

Tue, 21 May 2013 20:43:00 GMT

ZILLOW® 2013 SURVEY SWEEPSTAKES Official Rules

Please read these Official Rules before entering this promotion (the "Promotion"). By participating in the Promotion, you agree to be bound by these Official Rules and represent that you satisfy all of the eligibility requirements below.

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS PROMOTION.

Eligibility: The Promotion is open only to individuals, who are legal residents of the 50 United States or District of Columbia, age 18 or older (or the age of majority in entrant's state of residence) who have a user account on the Zillow website. If you do not meet any of these requirements, or any other eligibility requirements in these Official Rules, you are not eligible to win a prize, and Zillow, Inc. ("Sponsor") reserves the right not to award prizes to you. Directors, officers, and employees of Sponsor and Sponsor's advertising and promotion agencies, and their respective immediate family members and/or those living in the same household of each, are not eligible to win. Promotion is subject to all applicable federal, state and local laws and regulations and is void where prohibited.

Promotion Period: The Promotion starts at 12:01 a.m. (all times Pacific Time) on January 1, 2013, and ends at 11:59 p.m. on December 31, 2013 (the "Promotion Period"). Except as otherwise expressly stated below (for mail-in entries), all entries must be received during the Promotion Period to be eligible to win a prize.

Entry: Zillow may send an email including a link to a survey to individuals who have either: (i) advertised goods and/or services on the Zillow website; or (ii) contacted an advertiser via the Zillow website (each, a "Zillow User"). Zillow Users who open the survey through the link provided in the email from Zillow will be entered into the Promotion upon completing the survey and clicking the "submit" button at the bottom of the survey during the Promotion Period. Alternatively, to enter without advertising on, or contacting an advertiser through, the Zillow website, clearly hand-print your full name, Zillow user screen name, mailing address, e-mail address, and daytime phone number on a 3" x 5" card, and mail that card in a hand-addressed envelope to Sponsor at: Zillow "2013 Survey" Sweepstakes, Zillow, Inc., 1301 Second Avenue, Floor 31, Seattle, WA 98101, Attn: Tony Small. Mail-in entries must be postmarked by December 31, 2013 and received by January 7, 2014 to be eligible. One (1) entry per person. Entries become the property of Sponsor and will not be returned.

Prize: One (1) winner will receive a check in the amount of five thousand dollars ($5,000.00). The approximate retail value ("ARV") of the prize is five thousand dollars ($5,000.00). All applicable federal, state and local taxes on prizes are the sole responsibility of the prize winner. The prize winner will receive a 1099 tax form for the value of their prize. Sponsor reserves the right to substitute a prize of equal or greater value in its sole discretion. Odds of winning depend on number of eligible entries received.

Random Drawing: The winner will be selected in a random drawing from all eligible entries to be held by January 15, 2014. The winner will be notified by U.S. mail and/or email by January 30, 2014. To claim a prize, winner should follow the directions in winner's notification. The prize winner may be required to execute an affidavit of eligibility and liability/publicity release within seven (7) days following the date of attempted notification. Prize will be awarded within thirty (30) days after winner verification. If a prize notification is returned as undeliverable, it will result in disqualification, and the prize will be awarded to an alternate winner in a separate random drawing. Prizes are not assignable or transferable, except to a surviving spouse.

The prize is awarded "AS IS" and WITHOUT WARRANTY OF ANY KIND, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose), except that the prize will be subject to its manufacturer's standard warranty (if any). No substitutions or exchanges (including for cash) of any prize will be permitted, except that Sponsor reserves the right to substitute a prize of equal or greater value. Winner is responsible for all federal, state, local, sales and income taxes associated with receipt and/or use of any prize. Entry and acceptance of any prize constitutes permission to use winner's name, prize won, office affiliation, hometown and likeness for online posting and promotional purposes without further compensation, except where prohibited by law. Unless prohibited by law, winner will be required to sign and return an affidavit of eligibility, liability release, publicity release, tax forms, and other reasonable documentation provided by Sponsor before being awarded a prize. If winner does not execute such documentation upon request, their prize will be forfeited and the prize will be awarded to an alternate winner. The prize is guaranteed to be awarded.

General: Sponsor will not be responsible for late, lost, illegible, incomplete, damaged or misdirected entries and accepts no responsibility for any injury, loss or damage of any kind resulting from an entrant's participation in the Promotion. By entering the Promotion, each entrant agrees to these Official Rules and waives, and releases Sponsor and Sponsor's parents, subsidiaries, and affiliated companies, and all other businesses involved in this Promotion, as well as the employees, officers, directors and agents of each, from, all claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion or delivery, misdelivery, acceptance, possession, use of or inability to use the prize (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, whether intentional or unintentional), whether under a theory of contract, tort (including negligence), warranty or other theory. Sponsor reserves the right to amend these Official Rules or to terminate this Promotion. Any provision of these Official Rules deemed unenforceable will be enforced to the extent permissible, and the remainder of these Official Rules will remain in effect. Sponsor is not responsible for any typographical or other error in the printing of any Promotion materials, administration of the Promotion or in the announcement of any prize. The Promotion and these Official Rules will be governed, construed and interpreted under the laws of the state of Washington. Entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects.

Winner List; Rules Request: For a winner list, visit http://www.zillow.com/wikipages/Official-Rules-of-2013-Advertiser-Sweepstakes/ or send a self-addressed, stamped, business-size envelope after January 30, 2014 and before January 30, 2015 to Sponsor at the address listed below, Attn: Zillow "2013 Survey" Sweepstakes Winner List (Tony Small). To obtain a copy of these Official Rules, visit http://www.zillow.com/wikipages/Official-Rules-of-2013-Advertiser-Sweepstakes/ or send a stamped, self-addressed, business-size envelope to Sponsor at the address listed below, Attn: Zillow "2013 Survey" Sweepstakes Rules Request (Tony Small). Residents of WA and VT may omit return postage.

Sponsor: ZILLOW, INC., 1301 Second Avenue, Floor 31, Seattle WA 98101

Confidentiality: Information provided by you to participate in this Promotion is subject to Sponsor's privacy policy at http://www.zillow.com/corp/Privacy.htm.

1 reply

Posting and Make Me Move Homes on Zillow

Wed, 15 May 2013 23:19:00 GMT

Who can post homes for sale on Zillow?

Only the homeowner and the real estate agent representing the home can post it for sale. Learn more about posting homes for sale on Zillow.

How can I post my home for sale on Zillow?

Two ways:

Hover over the "Homes" tab and click "Post home for sale" in the dropdown menu.
Or, go to the "Homes" tab on Zillow, type the address of the home in the search field. Click "Go." Click the address in the map result and then click "Post home for sale."

Or, if you're a real estate professional, send them to us -- for free -- through a listings feed.

What is the cost to post a home for sale on Zillow?
It's free to post a home for sale on Zillow and the listing will appear for 60 days. A home listed by agents enrolled in Zillow's Premier Agent program is promoted as a Featured Listing and gets sorted to the top of search results, where it receives three times more traffic than standard listings.

What are the benefits of a Featured Listing?

Featured Listings get sorted to the top of the search results in your area
Featured Listings drive about 3x more traffic compared to standard listings
Listings are also featured on Zillow Mobile, the most popular suite of mobile real estate apps across all major platforms. In April 2013, 241 million homes were viewed on Zillow Mobile -- that's 93 homes per second. Each month, more homes are viewed on Zillow via mobile device than on the desktop.*

Who gets Featured Listings?

Premier Agents (Find out more about Premier Agent Advertising)
Agents working with partnered brokers also get featured listing treatment for their listings

How can I post my home on Zillow if I can't even find it on your site?

As you go through the process of posting your home for sale or setting a Make Me Move price, just enter the address, pinpoint the home's location on the map and the home will be added to the site. You can do this for any home for sale in the U.S. or you can set a Make Me Move price, even if the home is not currently in our database. Learn more about Make Me Move.

How do I update information or add photos to my posting?

You can update the sale price or status of your home by clicking "Edit" on your home details page. (You must be signed in).

How do I change the address?
Once you complete your purchase you CANNOT change your address. Make sure you put in the correct address the first time!

My home has an offer! How do I show this on Zillow?

From your home details page, click "Edit," select "Edit Status," then "Pending."

My home just sold! How do I remove the posting?

From your home details page, click "Edit," select "Edit Status," then "Sold."

I want to take my house off the market -- how do I remove the posting?

From your home details page, click "Edit," then "Edit Status," then "No longer for sale."

Why isn't my listing appearing within a search for a nearby city?

If your home is not within the city limits, or within the boundaries we have for your area, your listing will not appear if someone searches by city name; it will only appear in a ZIP code or county search.

Why are old listings appearing on homes that are no longer for sale?

It's because the home's listing information came through a listing feed by a real estate brokerage, real estate agent, or a listings aggregator and the information was not updated from that source. Look at the provider of the "For Sale by" information on the home details page and contact that person to have the information updated for that home. Learn more about Zillow Listings Feed.

Do you allow commercial properties or businesses to be posted for sale?

No. Only residential properties can be posted for sale at this time.

Can I post my home for sale and for rent at the same time?

Not yet, but we're working on it!

Oops. I meant to post my home for rent, not for sale. How do I change it?
To do this, you must cancel your for-sale listing and create a new ad to post your home for rent.

Follow these steps to remove a listing and create new one:

Go to My Zillow, then Listings. Find your listing and click Cancel, then "no longer for sale."
Click "Post for Rent" and re-enter your information.

* Source: Google Analytics, March 2013. Includes Web and mobile unique users.

By Diane Tuman

> Post a home for sale on Zillow

1 reply

Agent Reviews and Ratings FAQ

Wed, 15 May 2013 23:18:00 GMT

What are agent reviews and ratings?
It is when former, potential or existing clients of real estate agents can write a review and rate agents on Zillow.

Why are you offering this service?
We get more than 52.5 million* visitors every month, and many have not yet found a real estate agent. Since Zillow's goal has always been to empower consumers with information about real estate, we feel reviews and ratings of local agents can be an incredibly useful tool to help consumers choose an agent.

As an agent, why would I want a client to review and rate me?
Think of it as getting an endorsement or a referral. Great agents will flourish with this feature and are sure to grow their business.

How can I get a client to review and rate me?

There are three easy ways. First, sign into your Zillow account, go to your Zillow Profile and select "Request a review." A form will appear where you can ask for reviews three ways:

o   Email individual clients with a link to a review form on Zillow. To streamline this process, you can pre-populate the form with the address of the home you helped them buy or sell, and fill in the service you provided (buyer's agent, seller's agent, etc).

o   Email multiple clients using one general form (up to 50 email addresses allowed per day). Each of your clients will get an email from you, with a link to the agent review request form.

o   Send a client a direct link to your review form. Cut and paste the URL that goes directly to a review for you.

What if I don't want to be reviewed or rated on Zillow?
You have that choice. Only agents with Zillow Profiles can be rated and reviewed, so if you don't want to be reviewed, you can remove your Zillow profile. But, we highly encourage you to allow reviews and ratings of your services so potential clients can learn about you, which could lead to more business.

How does the review and rating system work?
Reviewers can enter remarks about an agent in a free-form review box. Reviewers can also rate the agent on several criteria: local knowledge, process expertise, responsiveness, and negotiation skills. Ratings run on a scale of 1 to 5, indicating how likely a consumer is to recommend an agent with 5 "very likely" and 1 "very unlikely." An agent's overall rating is then calculated by averaging the "likelihood to recommend" rating with the 4 sub-ratings (local knowledge, process expertise, responsiveness, and negotiation skills). The ratings and reviews appear on the agent's profile.

Can anyone write a review?
Only buyers and sellers who have communicated, or worked with an agent can write a review and submit a rating on that agent. Note that we do provide a Service Provided category for "Never responded to my inquiry" for cases where a Reviewer contacts an agent but does not receive a response. So, reviews may be left for cases of "attempted contact". Reviewers must register and create a profile on Zillow, then indicate the appropriate "Service Provided" option: the agent helped them buy or sell a home, or both, they shopped but didn't buy, listed but didn't sell, etc. A review cannot be submitted for an agent "on the other side" of the transaction. For example, we would not permit a review from a home buyer left for the agent representing the home seller. Zillow will determine whether such a relationship exists at our discretion and based solely on information contained in the review itself, or upon subsequent requests for clarification from the Reviewer, where we deem such clarification necessary.

Are these reviews moderated before they are posted?
Absolutely. A dedicated team of specially trained moderators will evaluate all reviews before they are published. Reviews must adhere to Zillow's Good Neighbor Policy and Review Guidelines, which means all contributed content must be respectful and appropriate. Content that we feel is inappropriate, off-topic, or not useful will not be published.

As an agent, will I be alerted when someone reviews me?
Yes, as soon as a review is published on Zillow, agents will receive an email notification. Agents then have the option to respond to the review if they so choose. The email will also include links to Facebook and Twitter so you can share your review.

Will I know who has reviewed me?
When you receive an email notifying you of a review, you can see the username and profile of the person who has reviewed you, and, if provided, the address where the service was provided and the approximate sale price, if a home was bought and sold, as well as the year the transaction took place.

What if I don't like my review? Can I delete my reviews?
Reviews cannot be individually deleted; however, agents have the opportunity to respond to any reviews published. If an agent feels a review does not meet our review guidelines or any of our other applicable policies, the review can be flagged for re-moderation by Zillow's moderators. At any time, agents can opt out of being rated by deleting their Zillow profile. This will remove all reviews and presence from Zillow.

Can I dispute my review? It's totally bogus!
Agents can respond publicly on the site to any review they receive. Additionally, reviews can be flagged for Zillow to re-moderate.

What happens after I flag a review? Will Zillow contact me?
After you flag a review it is re-moderated by our customer service team, who may then contact you for more information.

Do you offer ratings of other real estate professionals?
Yes. We have more than 33,000 reviews* for lenders on Zillow Mortgage Marketplace. Our analysis shows that lenders with reviews get substantially more contacts as opposed to those without reviews. Also, lenders with high ratings (4-5 stars) get twice as many contacts.

As an agent, can I rate other agents that I have worked with?
No, only buyers and sellers who have who have communicated, or worked with an agent can participate.

* Source: Google Analytics, April 2013. Includes Web and mobile unique users.

1 reply

Zillow Timeline

Fri, 03 May 2013 21:16:00 GMT

--- 2013 ---

April 30
Zillow sweeps the real estate category in the 17th Annual Webby Awards, winning the People's Voice Award and the overall Webby Award in the Real Estate category.

April 24
Zillow announces that it will be the first company planning to take questions via social media during its earning call May 7.

April 18
Zillow produces the Forum on the Future of Housing along with the American Action Forum and Progressive Policy Institute in Washington D.C.

March 26
Zillow releases Spanish-language Zillow Rentals Android App.

February 28
Zillow opens brand-new offices in San Francisco.

February 20
Zillow launches Zillow Rentals for iPad.

February 13
Google Now integrates Zillow real estate information.

February 13
Zillow announces record fourth quarter results and full year 2012.

February 8
Zillow celebrates its 7th birthday

February 5
Zillow Digs™ -- a home improvement and design marketplace, launches.

--- 2012 ---

December 19
Zillow named among "Best Places to Work" by Seattle Met magazine.

November 26
Zillow announces agreement to acquire HotPads, a map-based rental and real estate site.

November 5
Zillow releases record Q3 results and a record 1 billion home views on Zillow Mobile through the first three quarters of 2012.

Zillow announces an agreement to acquire Mortech, a mortgage technology company that provides software tools to mortgage professionals.

October 31
Zillow acquires Buyfolio, an online and mobile collaborative shopping platform

Zillow Mortgage Marketplace App launched for iPad.

October 11
Zillow CEO Spencer Rascoff named to Fortune's "40 Under 40" list.

October 9
Zillow launches Zillow Rentals, a free marketplace for rental professionals.

September 19
New features, including the ability to take photos and notes, are added to the Zillow Android Apps.

September 6
The new Zillow Rentals for iPhone App launches, joining the Zillow app family, which includes the Zillow Rentals for Android App.

August 14
New Zillow app features: Users can take and upload home photos with the Zillow iPhone and iPad apps.

August 9
Zillow celebrates the opening of a new office in Irvine, CA.

August 7
Record mobile usage and traffic contribute to record revenue in the second quarter 2012.

July 10
Zillow rolls out a new set of features for the Zillow Rentals for Android app, including pet policy, keyword search and more.

July 9
Zillow hosts a refinancing discussion on Google + with the White House.

July 3
Zillow becomes the exclusive provider of rental listings to Yahoo! Homes.

June 28
Zillow launches Zillow Compare, which gives users the ability to compare home values and demographics side by side.

May 2
Zillow reports Q1 results for 2012, breaking records in revenue ($22.8 million), profitability and traffic.

-- Zillow announces plans to acquire RentJuice.

May 1
The Zillow Real Estate App wins a 2012 Webby for Best Mobile App, Utilities & Services.

April 30
Zillow launches Zillow Rentals for Android App.

March 22
Zillow gives users the ability to sync their saved searches and favorite homes from any device they're using to access Zillow.

February 15
Zillow reports record revenue and mobile traffic in fourth quarter results.

February 8
Zillow reports a record month in traffic with 30 million unique users visiting Zillow's websites and mobile apps during January.

February 8
Zillow celebrates its 6th birthday.

January 31
Zillow has published more than 100,000 real estate agent reviews.

January 18
Zillow launches Neighborhood Advice, a social home-shopping experience that links users' Facebook friends with their searches within Zillow.

--- 2011 ---

December 7
Zillow announces partnership with Pulsenomics, a firm that produces the Home Price Expectations Survey.

November 22
Zillow adds a real estate app for Android Tablet to its suite of real estate apps for smartphones and tablet devices.

November 14
Zillow launches an app for Amazon's new tablet Kindle Fire, one of the first apps launched for the new device.

November 2
Zillow reports record revenues, traffic and mobile usage in its third quarter results.

November 2
Zillow acquires Diverse Solutions, an Irvine, CA-based company that provides marketing tools to real estate agents.

October 31
Zillow Mortgage Marketplace partners with AOL Real Estate, bringing the Mortgage Marketplace shopping experience to the AOL Real Estate and Daily Finance pages.

October 10
Zillow wins the Mortgage Technology Award for its Zillow Mortgage Marketplace iPhone App.

September 19
Zillow search is added to the Curbed network of real estate blogs.

August 29
Zillow adds the Windows 7 Phone app to its suite of mobile applications, which include real estate apps for the iPhone, iPad, Android and BlackBerry.

August 24
Zillow reports record traffic and revenue in second quarter results in its first earnings report as a public company

July 29
Zillow CEO Spencer Rascoff wins Inman News' 2011 Innovator of the Year award.

July 20
Zillow goes public, begins trading on NASDAQ under stock ticker "Z."

July 12
Zillow earns four #1 rankings from Inman News for mobile real estate apps: #1 Android real estate app, #1 iPhone real estate app, #1 iPad real estate app and #1 mortgage app.

June 14
Zillow adds Zestimate home valuations to more than 25 million new homes and improves Zestimate accuracy to 8.5 percent nationwide.

June 13
Zillow honored at the Webby Awards as the People's Voice Winner and the overall Webby Award winner for the Real Estate category.

June 7
Mortgage app launches: Zillow Mortgage Marketplace iPhone App

April 27
Zillow partners with Century 21

April 11
Zillow acquires Postlets

April 7
Zillow partners with William Raveis

April 4
Zillow Mortgage Marketplace celebrates 3rd birthday

March 31
Zillow unveils the Zillow BlackBerry App

March 9
Zillow launches Rent Zestimates.

February 24
Zillow adds Transit Score to home details pages.

February 8

Zillow turns 5 years old.

February 3
Yahoo!-Zillow Real Estate Network launches, creating the largest real estate network on the Web.

January 3
Zillow announces record-setting December with 13 million unique users.

--- 2010 ---

December 2
Zillow launches agent reviews and ratings.

November 2
Zillow on iPad app featured during an Apple ad that ran during the World Series.

September 22
Personal finance website Mint.com and Zillow create partnership. Mint will use Zillow's Zestimate home value algorithm for real estate analysis.

September 21
Zillow launches "Zillow Real Estate Research" section.

September 14
Spencer Rascoff promoted from COO to CEO of Zillow.

September 9
Consumer loan requests on Zillow Mortgage Marketplace are up 500% year-over-year.

September 2
Zillow sets new record for monthly visits -- 12.5 million.

August 31
Zillow partners with Apartments.com, adding 90,000 rental listings.

August 20
Zillow Mobile apps downloaded 2 million times.

August 3
Zillow sets record for monthly visits -- 11.7 million.

July 8
Zillow partners with Yahoo! Real Estate to sell advertising to agents and brokers and supply Yahoo! with its 4 million real estate listings as well as Zestimate home values.

July 1
Zillow logs record number of unique visitors, advances in mobile real estate and partnerships.

June 17
Zillow gives its five-word Webby's acceptance speech.

June 7
Zillow logs record monthly users of 10.9 million in May.

May 5
Zillow logs record monthly users of 10.7 million in April.

May 4
Zillow wins Webby Award as Best Real Estate site.

April 15
Zillow partners with Howard Hanna Real Estate Services.

April 8
Zillow Mortgage Marketplace turns 2.

April 5
Zillow launches Zillow on iPad App.

March 17
Zillow Android App rolls out.

March 15
Zillow partners with Northwest brokerage leader John L. Scott.

February 23
Downloads of Zillow iPhone App nearing 1 million; Zillow releases updates to iPhone.

February 8
Zillow turns 4 years old.

January 5
An average of 8.2 million unique users visited Zillow each month in 2009 -- a 57 percent year-over-year increase.

--- 2009 ---

December 14
Zillow now offers homes for rent and the ability to search for both rental and for sale homes in an area and compare monthly costs side-by-side.

November 18
Zillow search gets an overhaul with a more improved, streamlined experience.

November 5
Zillow launches video training center.

September 28
Zillow announces partnership with Windermere, a leading West Coast real estate brokerage

September 3
Zillow begins powering real estate section for seattlepi.com.

August 25
More updates made to Zillow iPhone App; downloads near 700,000 just four months after launch.

July 27
Revamped Zillow Real Estate Market Reports launches, which now covers the national, state, metro, county, city, neighborhood and ZIP code levels.

July 23
Zillow Mortgage Marketplace introduces True Cost Calculation, which helps people make an apples-to-apples comparison of custom mortgage quotes by calculating one number that incorporates interest rate, fees, points and time.

July 20
Zillow Community badges are introduced, including Zillow All-Star and Zillow Local Expert badges.

July 10
A new version of Showcase Ads is unveiled, which expands to six times its original size.

July 1
Zillow breaks several records for traffic and user activity, averaging 8.3 million unique users for the first six months of 2009, which is an increase of 67 percent year-over-year.

June 17
Zillow launches V2 of Zillow iPhone App, and reaches nearly half a million downloads in the first two months

June 5
Zillow Mortgage Marketplace launches Mortgage Rate Alert, an e-mail program that alerts borrowers when mortgage rates hit a certain level.

May 19
For second straight year, Zillow wins Webware 100 Award in Commerce category.

April 28
Zillow iPhone App, which uses GPS technology, is released. Within 24 hours, the app is downloaded 15,666 times.

April 28
Sprint includes Zillow in its national "Now Network" ad campaign.

April 1
As part of the Newspaper Consortium deal, Zillow begins to power online real estate sites for 180 newspapers in the U.S., including Tampa Tribune.

February 24
Walk Score values are added to home details pages on Zillow.

February 8
Zillow turns 3 years old!

February 5
More than 1 million quotes have been submitted on Zillow Mortgage Marketplace in less than a year. (ZMM launched on April 2, 2008).

February 4
Zillow experiences a record-breaking January with 7.5 million unique visitors, which is an increase of 61 percent, year-over-year.

January 14
More than 50 million homes have been viewed on Zillow, which is more than half of the homes that exist in the U.S.

January 8
Zillow gives White House a Zestimate value in time for President Obama's move to new digs.

--- 2008 ---

December 16
Zillow launches Zillow Advice, a forum where local Q and A, discussions, and real estate advice is shared.

December 8
More than 100,000 loan requests submitted on Zillow Mortgage Marketplace.

November 24
Listings milestone: Zillow tops 3 million for sale listings. This does not include 36,000 For Sale By Owner FSBO and 133,000 Make Me Move homes.

October 30
Dueling Digs adds two new categories: Swimming pools and home theaters.

October 16
Zillow rolls out Zillow Quote API, which allows participating lenders of Zillow Mortgage Marketplace to provide custom quotes to borrowers through an automated quote API.

October 7
Famous Homes of U.S. Presidents page launches.

October 2
Zillow Professional Directory launches. This free service allows consumers to search for real estate professionals in their neighborhood or city.

September 23
Zillow announces the Mortgage Rate Monitor, a weekly compilation of mortgage rates as they appear in Zillow Mortgage Marketplace.

September 19
New Zillow ad product unveiled: Home Page Featured Listings. Century21 signs on as the first national partner.

September 16
Zillow wins two Web Marketing Association WebAwards: Outstanding Website and Financial Services Standard of Excellence.

September 10
Zillow launches Mortgages Unzipped, a blog written by mortgage professionals and members of the Zillow Mortgage Marketplace team.

September 8
Zillow unveils Zillow Advertising Network, which is an extension of the Zillow Newspaper Consortium launched in June.

August 15
Zillow releases technology to conduct home searches via mobile browser.

August 14
Zillow launches second-generation local ad product named Showcase Ads, which replaces EZ Ads.

July 31
Zillow adds Saved Search e-mail alert to help save time for specific home searches.

July 30
Zillow unveils Famous Celebrity Neighborhoods.

July 24
Zillow adds Google Street View to home details pages on Zillow.

July 21
The 100th post for the Carnival of Real Estate is published. (CoRE was started by Zillow in July of 2006).

July 18
Zillow Broker Advisory Board announced.

July 12
Zillow begins issuing All-Star Badges to top community contributors.

July 11
Schools data is added to home details pages on Zillow.

July 10
Zillow rolls out free mortgage rates widgets and co-branding.

July 9
More than 50,000 loan requests submitted on Zillow Mortgage Marketplace.

June 26
Famous Historic Homes launches.

June 25
Zillow Home Report e-mail is updated and improved.

June 23
Featured listings begin appearing on Zillow.

June 19
Zillow and the Newspaper Consortium kick off their partnership as two of 282 TNC newspapers begin implementing the classified ad, content, and data agreement.

June 18
Borrowers submit 43,000 loan requests on Zillow Mortgage Marketplace, and 2,800 lenders respond with 200,000 loan quotes.

June 17
2.5 million homes are listed for sale on Zillow.

June 5
Zillow launches comprehensive, interactive mortgage rate charts on Zillow Mortgage Marketplace.

May 6
Zillow wins top Webby Award in real estate category.

April 21
Zillow wins Webware Award in Commerce & Events category.

April 2
Zillow Mortgage Marketplace launches, where borrowers and lenders come together in an open, anonymous, and free marketplace.

March 19
Zillow launches Dueling Digs, a "hot or not" tool useful for home improvement and remodeling, or just for plain fun.

February 21
Zillow launches Virtual Sold Sign program, in which agents and brokers continue marketing themselves on their sold properties for free.

February 15
100K real estate agents are registered on Zillow, with an additional 135K "secret agents" also participating.

February 14
1 million For Sale and Make Me Move listings are on Zillow

February 8
Happy 2nd Birthday, to us

January 16
Zillow announces it has released boundary lines for more than 7,000 neighborhoods around the U.S., covering roughly 150 cities for anyone to download, for free

January 10
Zillow adds 10 million homes to its database, improving Zestimate accuracy by 12 percent nationwide with new, hyper-local algorithms, and removing the beta tag from its logo.

--- 2007 ---

December 27
100,000 Make Me Move homes are posted on Zillow.

December 17
Zillow launches a new dynamic search and map-based technology called Zillow Smart Search.

November 21
500,000 homes have been posted for sale on Zillow.

November 14
The Zillow Listings Feed program launches, which allows brokerages and Web vendors to feed their for-sale listings to Zillow.

November 13
Zillow forms an online real estate partnership with 11 newspaper publishing companies, representing 282 newspapers nationwide.

October 30
Zillow launches Zillow Home Direct Ads, a suite of tools that enables advertisers to target ads specifically to any one of the millions of homes on Zillow.

October 16
Zillow is a "Gold Award Winner" in the W three Awards, which honors creative excellence on the Web.

September 20
Zillow raises an additional $30 million in Series C funding.

September 19
Zillow was named Outstanding Web site in the Real Estate category for the 2007 Web Marketing Association's Web Awards

September 14
1 million homes have been claimed on Zillow.

July 31
Zillow's blog team launches the GeekEstate Blog, with the goal to bring together real estate professionals and tech enthusiasts to learn how technology can increase their business

July 18
250,000 homes have been posted for sale on Zillow.

July 10
Zillow launches Neighborhood Pages.

July 4
1 million photos of homes have been uploaded by Zillow users.

July 1
30,000 questions and answers have been written on Home QandA.

June 28
Zillow has 50,000 registered real estate agents on the site.

May 24
The 1 millionth registered member joins the Zillow community.

May 10
The 2000th advertiser purchases a Zillow EZ Ad.

April 25
50,000 Make Me Move homes are posted on Zillow.

April 3
Zillow Community launches where anyone can "write to the site," by asking questions and sharing information.

March 4
More than 50,000 homes are posted for sale, an average of 526 homes posted per day by agents and homeowners since the posting tool launched on Dec. 6, 2006.

February 28
Take a virtual tour of the neighborhood. Bird's Eye View coverage is expanded from 22 million to 37 million homes.

February 21
Page counters are added to every home details page on the site, allowing you to see how many people have visited your home on Zillow.

February 19
Zillow is the featured cover story on Fortune Magazine.

February 8
Zillow turns 1 year old! In just one year's time, Zillow provides anyone the ability to get a starting point Zestimate home valuation, to post any home in the U.S. for sale, and to set a Make Me Move price. All for free!

January 4
Our unique and fun Make Me Move feature hits the 10,000 mark in homes that have a MMM price. An average of 345 owners per day have added a Make Me Move price to their home since the MMM tool launched.

--- 2006 ---

December 10
28 million unique homes have been viewed on Zillow.

December 6
With a virtual roar, Zillow President Lloyd Frink announces, "We're Opening It Up!" This release, known internally as Z4, gives agents and owners the ability to post any home in the U.S. for sale and homeowners can set a Make Me Move price. All of this for free! Not to be forgotten, the Zillow Real Estate Guide launches with more than 200 articles.

November 14
Zillow, only 9 months old, is named one of AdvertisingAge's 2006 "Marketing 50," which honors products that "broke through the clutter and delivered real impact." The list includes heavy hitters such as Dunkin' Donuts, Xbox 360, Gatorade, Visa, Comcast, and Verizon Wireless.

October 26
Zillow launches its Open API, allowing any Web site to add Zillow data and functionality.

October 11
In nearly one month's time, 100,000 homes are claimed on Zillow.

September 23
We don't know who they are or where they're from, but the 25-millionth person visits Zillow. We'd like to think that virtual balloons fell from the sky and music was piped in to welcome this person.

September 19
Z2 launches, allowing homeowners to claim their homes and edit their home facts in the Zillow database. This is Zillow's entry into the Web 2.0 read-write functionality.

August 21
Less than 7 months old, Zillow hires its 100th employee.

August 14
Wrestling zillions of data points to the ground, Dr. Stan and his analytics team release our first Quarterly Home Value Report, which provides snapshots of housing trends in several markets.

August 11
TIME Magazine names Zillow one of its 50 Coolest Websites, defined as "shining examples of Web 2.0: next-generation sites offering dynamic new ways to inform and entertain, sites with cutting-edge tools to create, consume, share or discuss all manners of media, from blog posts to video clips."

July 27
Zillow Mobile launches, allowing anyone with a mobile phone or handheld device to get a Zestimate and basic facts about a home after entering an address into their device.

July 18
Yahoo! Real Estate and Yahoo! Search form a partnership with Zillow to add Zestimates and other Zillow data to its Web site.

July 17
Zillow's blog team launches the Carnival of Real Estate with the goal to foster community among real estate bloggers.

June 19
You just can't hold a good developer's creativity down. Zillow Labs launches.

May 31
Zillow's wildly popular City Heat Maps launch, which are a real estate version of "Hot or Not."

April 28
Our first edition of Famous Homes goes live, reacquainting ourselves with famous mansions (Beverly Hillbillies, Playboy) and regular ol' homes (Brady Bunch, Happy Days) among many others. Famous Scary Homes follow in October.

April 13
Bird's Eye Views were added to many areas of the country alongside home details and Zestimates, providing 3D-like, high-resolution aerial images of homes.

March 29
The Zillow Home Report e-mail launches, providing subscribers with the ability to track up to 25 homes at a time on a monthly basis.

February 10
Online for only two days, Zillow welcomes its millionth visitor.

February 8
Zillow, the beta, launches, crashes, and launches again, all within the first 12 hours.

By Diane Tuman

1 reply

Why Doesn't My House Have a Zestimate?

Wed, 24 Apr 2013 23:22:00 GMT

Currently, Zillow has data on more than 110 million homes and calculates a Zestimate home valuation on 100 million of those homes.

If your home doesn't have a Zestimate, there are two possible reasons:

Non-disclosure state -- Your home is in a "non-disclosure" state (Idaho, Indiana, Kansas, Louisiana, Mississippi, Montana, New Mexico, Texas, Utah, and Wyoming) where transactions are not publicly reported and therefore, we do not have enough data to create a Zestimate.
Insufficient transactional data -- It's possible we do not have enough county transactional data, so we cannot calculate a Zestimate.

In each of these cases, we do have access to home details (i.e., # of beds, baths, etc.) on your home and will show that. Also, depending on the jurisdiction where you live, we could be showing you tax assessed, tax appraised, or market assessed value for your home. These values come from the taxing authority of the city, county or state where you live; these are not Zillow's values.

> Learn more about Zestimates

1 reply

Valuation Tools

Wed, 10 Apr 2013 21:47:00 GMT

What's a Zestimate value?

The Zestimate home valuation is Zillow's estimated market value for a home, computed using a proprietary formula. It is not an appraisal. It is a starting point in determining a home's value. Read more about the Zestimate.

Why do you call the Zestimate "a starting point?"

We think of it as just one piece of information for buyers, sellers, and owners. Most will refine it in conjunction with other information they have about the home, an appraisal, or a comparative market valuation from a real estate professional. The Zestimate is pulled from data; your real estate agent or appraiser physically inspects the home and takes special features, location, and market conditions into account. Variations in price also occur because of negotiating factors, closing costs, and timing of closing.

Does every home in the U.S. have a Zestimate?

Currently, we have data on more than 110 million U.S. homes, with Zestimates and Rent Zestimates on approximately 100 million of those homes.*

My house doesn't have a Zestimate. What's up?

It's because we do not have the house transaction history. This is likely because your house is in a "non-disclosure" state (Idaho, Indiana, Kansas, Louisiana, Mississippi, Montana, New Mexico, Texas, Utah, and Wyoming) where transactions are not publicly reported. We do have access to the home details and the tax assessed value, so we are showing you that information.

If the home is not in those states, it might be that we have the tax assessed value, market assessed value, or tax appraised value and home information from local public records, but we do not have sales transactions from our data providers for the area.

How do you know the Zestimate is accurate? How accurate is it?

The Zestimate is a starting point to help a consumer figure out the true value of a home. Our data shows us that the vast majority of Zestimates are within 10 percent of the selling price of the home. (See our Data Coverage and Zestimate Accuracy table to determine how accurate it is in your area.)

What's the Value Range?

The Value Range, which is related to the Zestimate, shows the high and low values of a home (e.g., Zestimate = $260,503; Value Range is $226,638 -- $307,394). The Value Range can vary in magnitude depending on our historical ability to estimate similar homes. A bigger range indicates less data or more volatility in the data. A smaller value range means we have lots of information to help compute the Zestimate and Value Range.

What's the Zillow Home Value Index?

The Zillow Home Value Index (ZHVI), is the median Zestimate for a given geographic area on a given day.

I updated my home facts. Why didn't my Zestimate value change?

Updates to your home facts will be factored into your home's Zestimate, but it may take some time before it's reflected on the site. However, your Zestimate may not change if the updates are not significant enough to impact the home's value. Also, if your home has characteristics that are unique in your area, we may not be able to factor them into the valuation.

Could someone enter incorrect facts to purposely alter their Zestimate?

Most people who claim their homes and update their home facts tend to be sellers, and we've found that sellers are motivated to be truthful. Potential buyers can easily check the facts by going to an open house, looking at the home's flyer, etc. In addition, this content can be flagged by anyone to be reviewed by our moderators.

* Zillow Internal, March 2013

By Diane Tuman

1 reply

Create Your Own Estimate

Wed, 10 Apr 2013 21:44:00 GMT

June 13, 2011

Please note that the MyEstimate tool will be unavailable until further notice while we make improvements to the product and the underlying algorithms. We understand that this feature is an important tool for our homeowners and are working hard to get this back up-and-running as quickly as possible. We're confident that the wait will be worth it! Please hang in there with us.

Thanks for your patience!

My Estimate -- What is it?

My Estimate is a tool anyone can use -- for free -- to create your own home valuation estimate. Use it to fine-tune your home's value -- or anyone else's.

Why Use it?

Selling a home -- Help set and validate your selling price. Then make your estimate viewable to the public so buyers can see how you arrived at your price.
Buying a home -- Help figure out a fair market value so you don't pay too much. Enter the home's unique features, work with the comps, and determine an offer price.
Owning a home -- Keep track of your most precious asset -- your home -- by logging information into the tool and then getting an updated value. Updates to your home facts may affect your home's Zestimate value.
Remodeling plans -- See how your home's value would improve with the addition you've always wanted. Plug in the numbers and see the results!

Create Your Own Estimate

   1. Enter your address in the search box, then click "Go"
   2. Click the address link on the map to go to the Home Details Page (HDP) for the property
   3. Under the Zestimate, go to "Create estimate."

Here you'll be able to do a number of things, including:

Update home facts
Add home improvements
Choose comparable homes (aka "comps")
Add comments about the property or your estimate

My Estimate FAQs

What do I do with My Estimate once I'm done?

You can:

Make it public for others to see - especially if you're selling your home
Keep it private by storing it in a My Zillow account
Share it with friends through e-mail
Print out the summary sheet of My Estimate

How do I make My Estimate public (or private)?

Once you have claimed your home, you can make your estimate public in two ways:

My Zillow - Within My Zillow, click the "Favorite Homes" link in the left-hand corner. Your home will appear at the top of the page (unless you re-sorted the order). Click the "My estimate" link. This will take you to the saved estimate worksheet. Click the "Edit Estimate" button. Scroll down to the bottom of the page, where we ask "Are you the owner of this home?" and select "Yes". You will then be asked if you'd like to publish your estimate. If you want your estimate to be public, select "yes"; if you want it to be private, select "no".
Home details page - Sign in to Zillow.com, then enter your address in the search box to get to your home details page. Once you open your home details page, click "Owner's Estimate". This will take you to the saved estimate worksheet. Click the "Edit Estimate" button. Scroll down to where it says "Are you the owner of this home?" and select "Yes". You will now be asked if you'd like to publish your estimate. Adjust your preference accordingly.

Can I create an estimate for anyone's home?
Yes. Just type in an address for any home in the search box. Once you get to the home details page, click "Create an estimate." Or click "Save as favorite" to do it later. Since this is not your home, the estimate will be saved in your "My Zillow" account under Favorite Homes.

I created My Estimate. Why hasn't my Zestimate value changed?
Updates to your home facts will be factored into your homes Zestimate. However, your Zestimate may not change if the updates are not significant enough to impact the home's value. Also, if your home has characteristics that are unique in your area, we may not be able to factor them into the valuation. If your Zestimate does change, it may take some time before its reflected on the site.

How do I update My Estimate?

You must be signed in to your account in order to update your estimate. Once you are signed in, there are a couple of options:

My Zillow - Go to My Zillow and under "Favorite Homes," locate the home with the estimate you want to change. Click the "My estimate" link. This will take you to the saved My Estimate worksheet. Click the "Edit Estimate" button.

Home details page - Sign in to Zillow. Then enter your address in the search box to get to your home details page. Once you open your home details page, click the "Owner's Estimate" link, which will take you to the saved My Estimate worksheet.

When you update an estimate, you will be taken to the My Estimator tool. All of the information you previously entered will be pre-filled. Once you update the information, it will overwrite the old estimate and give you a new one.

How do I delete My Estimate?

You must be signed in to your account in order to delete. Once you are signed in, there are a couple of options:

* My Zillow - Go to My Zillow and under "Favorite Homes," locate the home with the estimate you want to delete. Click the "Remove favorite" link. This will also delete the estimate you created for this home.
* Home details - Go to your home details page and click "Owner's Estimate." This will bring up the saved My Estimate worksheet, where a "Delete Estimate" button is displayed.

How do I edit comments on My Estimate?

Go to the home's details page and click "My Estimate" or "Owner's Estimate." This will take you to the saved estimate worksheet. Click the "Edit Estimate" button and edit your comment.

Questions? Discuss it in Zillow Advice

Related: How Much Is My House Worth?

By Diane Tuman

1 reply

What is a Zestimate?

Wed, 10 Apr 2013 21:40:00 GMT

The Zestimate® (pronounced ZEST-ti-met, rhymes with estimate) home valuation is Zillow's estimated market value, computed using a proprietary formula. It is not an appraisal. It is a starting point in determining a home's value. The Zestimate is calculated from public and user submitted data; your real estate agent or appraiser physically inspects the home and takes special features, location, and market conditions into account. We encourage buyers, sellers, and homeowners to supplement Zillow's information by doing other research such as:

Getting a comparative market analysis (CMA) from a real estate agent
Getting an appraisal from a professional appraiser
Visiting the house (whenever possible)

Zillow also provides a Rent Zestimate estimated monthly rental price. Learn more about the Rent Zestimate.

What's the Value Range?

The Value Range, which is related to the Zestimate, shows the high and low estimated values of a home (e.g., the Zestimate may be $260,503, while the Value Range is $226,638 -- $307,394). The Value Range can vary in magnitude depending on our historical ability to estimate similar homes. A wider range indicates less data are available or there is more volatility in the data. A smaller value range means we have lots of information to help compute the Zestimate and Value Range. When thinking about a Zestimate for a home, we believe it is critical to consider the width of the Value Range for that Zestimate as this is giving you an important clue as to the anticipated accuracy of the Zestimate. For the statistically minded, the Value Range is actually a 70% confidence interval.

My Zestimate is too low - or too high. What gives?

As mentioned previously, the Zestimate is a starting point in figuring out the true value of a house The amount of data we have for the house affects the Zestimate accuracy. If your home facts are incorrect or missing, you can update your facts, which may affect your Zestimate value.

Price history and tax history: Check to see if your price history (the sale price and date you bought your home) and your tax history are correct on Zillow. Depending on the area in which you live, this can be a big factor in your Zestimate. If data are missing or incorrect, please let us know. Click "Edit" on your home details page, then "Report Problem With Home."

Updates and remodeling explained: Most upgrade information is not in the public records, and is not easily quantifiable. We do not know about home updates and remodels unless they have been reported to the local tax assessor, so those items are not used in Zestimate calculations. While we do utilize user-submitted data that is measurable, (e.g., additional bedroom count, bath count, and square footage) there is no way for us to systematically gather and verify the type of remodel or build information where the value is based upon how the final product appeals to the buyer. Because of this, the algorithm can't use that information.

Your home icon on the map: Region boundaries usually do not affect the Zestimate. That being said, if the home icon is in the wrong spot, either Zillow staff or the home owner can correct that. Move Home Instructions

I just changed the home facts. When will my Zestimate update?

Updates to your home facts will be factored into your home's Zestimate, but, if the updates are not significant enough to impact the home's value, your Zestimate may not change. In some cases, the altered data will affect the estimates slowly over about a two-month time period. You will not see the full impact of the revision during the next estimate cycle. We refresh Zestimates for all homes three times a week. On rare occasions, this schedule is interrupted by operations associated with algorithmic changes or the deployment of new analytic features.

How does the amount of data affect it?

The number of transactions in a geographic area affects how much we know about prevailing market values of homes in that area. More transactions provide more data and improve the accuracy of the Zestimate. Also, we use public and user-provided data for house attributes, and some areas report more data than others. The more attributes we know about homes in an area (including yours), the better the Zestimate. Remember that homeowners can also update their home facts if they feel they are incorrect or there are missing values, and the updates may affect the Zestimate value.

Is a Zestimate an appraisal?

No. The Zestimate is not an appraisal and you won't be able to use it in place of an appraisal, though you can certainly share it with real estate professionals. It is a computer-generated estimate of the worth of a house today, given the available data. Zillow does not offer the Zestimate as the basis of any specific real-estate-related financial transaction. Our data sources may be incomplete or incorrect; also, we have not physically inspected a specific home. Remember, the Zestimate is a starting point and does not consider all the market intricacies that can determine the actual price a house will sell for.

How do we come up with the Zestimate and what's in the formula?

We use proprietary automated valuation models that apply advanced algorithms to analyze our data to identify relationships within a specific geographic area, between this home-related data and actual sales prices. Home characteristics, such as square footage, location or the number of bathrooms, are given different weights according to their influence on home sale prices in each specific geography over a specific period of time, resulting in a set of valuation rules, or models that are applied to generate each home's Zestimate. Specifically, some of the data we use in this algorithm include:

Physical attributes: Location, lot size, square footage, number of bedrooms and bathrooms and many other details.
Tax assessments: Property tax information, actual property taxes paid, exceptions to tax assessments and other information provided in the tax assessors' records.
Prior and current transactions: Actual sale prices over time of the home itself and comparable recent sales of nearby homes

Currently, we have data on 110 million homes and Zestimates and Rent Zestimates on approximately 100 million U.S. homes.*

Why do I see home values for the past?

We not only have Zestimates for homes now, we have used massive computing cycles to go back in time to generate historic Zestimates as well. Sound hard? It is, but it's critical because it allows you to see how a home (or an area) has changed in value over the years.

Do you ever change prior Zestimates?

Yes. When major improvements to the algorithm are made, we do re-compute the historical Zestimates for affected homes. Our purpose in doing so is to provide consumers with the best estimate of historical property valuations. A historical Zestimate is not like a historical stock price, which doesn't change after being recorded. A stock price is a record of an actual empirical event (and, as such, shouldn't change). A Zestimate, on the other hand, is an estimate of the market value of a home, and can change when we have a better algorithm to estimate that value.

Note: We never allow future information to influence a historical Zestimate (for example, allowing a sale in 2009 to influence a Zestimate in 2008). Each historical Zestimate only uses information (e.g., prior sales, tax assessments) known prior to the date of a given Zestimate.

Does the Zestimate algorithm ever change?

Yes, a team of statisticians working every day to make the Zestimate more accurate. Since Zillow's inception in 2006, we have deployed three completely new versions of the algorithm (2006, 2008 and 2011), but incremental improvements are made between major upgrades with new iterations being deployed regularly.

How often are Zestimates for homes updated?

We refresh Zestimates for all homes three times a week. On rare occasions, this schedule is interrupted by operations associated with algorithmic changes or the deployment of new analytic features

Are foreclosure sales included in the Zestimate algorithm?

No, the Zestimate is intended to provide an estimate of the price that a home would fetch if sold in a full-value, arms-length sale (e.g., the sale isn't for partial ownership of the property or between family members). Our extensive analysis of foreclosure re-sales (typically, but not always, real estate owned, or REO, sales) supports the conclusion that these sales are generally made at substantial discounts to comparable non-foreclosure sales. As such, these sales are not used by the algorithm to produce the Zestimate. That is not to say that foreclosure re-sales do not influence the Zestimate at all, as foreclosure re-sales do suppress the sale price of surrounding non-foreclosure homes, and the price signals from these surrounding homes are used by the algorithm to produce Zestimates in that area.

Who calculates the Zestimate and how do they do it?

The Zestimate is created by an automated software process, designed by statisticians, and there is no ability for humans to manually alter the Zestimate for a specific property.

Does Zillow delete Zestimates? Can I get my Zestimate reviewed if I believe there are errors?

We do not delete Zestimates. We monitor customer feedback for systematic issues with the algorithm, but do not change individual Zestimates in response to customer feedback. The Zestimate is designed to be a neutral, unbiased estimate of the fair market value of a home, based on publicly available and user-submitted data. For this purpose, it is important that it be based on identical information about homes (e.g., beds, baths, square footage, lot size, tax assessment, prior sale price) and that the algorithm itself be consistently applied to all homes in a similar manner. This ensures that there is no preference for some homes relative to others nor are there valuations based on facts that are not accessible to all Zillow users. Some homes may be very unique in ways that are not well captured by existing data, and the Zestimate may be less accurate on these homes. To provide more data on your Zestimate, you can post your estimated value and comment in the Owners Estimate section indicating your support for a different valuation.

I don't know of any homes that have sold lately around me, how are you calculating my Zestimate?

The number of transactions in a geographic area affects how much we know about prevailing market values of homes in that area. More transactions provide more data and improve the accuracy of the Zestimate. Also, we use public and user-provided data for house attributes, and some areas report more data than others. The more attributes we know about homes in an area (including yours), the better the Zestimate. Remember that homeowners can also update their home facts if they feel they are incorrect or there are missing values, and the updates may affect the Zestimate value.

Our estimating method differs from that of a comparative market analysis (CMA) done by real estate agents. Geographically, the data we use is much larger than your neighborhood. Often times, we use all the data in a county for calculation. So though there may be no recent sales in the "neighborhood", even a few sales in the area allow us to extrapolate changes in the local housing market. However, the data we gather does allow the models to incorporate the geospatial (neighborhood) patterns of recent sales.

How accurate is the Zestimate overall?

Our accuracy depends on the home data we receive; see our Data Coverage and Zestimate Accuracy table to see how accurate we are in your area. When it comes to unique homes (e.g., luxury mansions, unusual designs) we are less accurate in our Zestimates.

Can I remove the Zestimate while I'm selling my home (it should be higher)?

It's important to remember that Zestimates track the market, not drive it. People ultimately have more fundamental reasons that drive what they choose to buy or not buy. Our data shows that half of all sales are generally above the Zestimate. To provide more data on your Zestimate, you can post your estimated value and comments in the Owners Estimate section. The purpose of the Zestimate is provide data in a user-friendly format to promote transparent real estate markets and allow people to make informed decisions.

Can I use the Zestimate to get a loan?

No, you can't. To get a federally guaranteed loan, a law called FIRREA (the Federal Institutions Reform, Recovery and Enforcement Act) requires an appraisal from a professional appraiser. Without limitation, lending professionals and institutions are prohibited from using the services in making any loan-related decisions. The Zestimate is our estimate of fair market value, a starting point for home buyers and sellers and anyone just plain interested in the value of houses. You can use it in judging market trends, and in calculating all sorts of things for your personal purposes. Click here to view our terms of use.

I have two Zestimates for my home? How do I fix this?

If you see two Zestimates for the same property, you can click on Edit, Report a Problem, then choose incorrect facts from the drop-down menu. However, if you are a homeowner with multiple parcels, and this is the reason there is more than one Zestimate for your address, we match the parcels on record with the county. If you officially combine parcels with the county, they will send us the updated information.

* Zillow Internal, March 2013

By Diane Tuman

1 reply

Zestimate Improvements

Fri, 05 Apr 2013 00:56:00 GMT

On June 13, 2011, we made some improvements to the Zestimate home valuations algorithm that may have impacted your home's Zestimate. Here are some frequently asked questions to explain the changes.

What kinds of Zestimate improvements did you make?
Simply, we expanded and improved our database of nearly all homes in the U.S. by adding more data on more homes and improving the accuracy of our proprietary Zestimate® home valuations.

How did you "expand" the database?
We added Zestimates to more than 25 million new homes, bringing the number of homes on Zillow with data, Zestimates and Rent Zestimates to approximately 110 million*. That's more than three-quarters of all homes in the country.

What kinds of improvements did you make to the Zestimate?
We improved the algorithm models that better incorporate user-submitted data and market data. This has improved the Zestimate median margin of error to 8.5 percent nationwide. Previously, it was 12.7 percent.

What do you mean by user-submitted data?
Zillow users have made updates on more than 28 million homes, adding information such as remodel and home fact information that's not reflected in public records. These updates are used to calculate more accurate Zestimates on more homes.

What user-submitted facts can affect the Zestimate?
Updating facts like the number of bedrooms and bathrooms in your home, or the square footage, may affect your Zestimate.

How much did my home's Zestimate change?
That depends on many factors, like where you live and how much information we have on your home. Most likely, the dollar amount on your home changed. But month-to-month changes you might see will be indicative of what's happening in the market -- not due to changes in our algorithm.

How often are Zestimates for homes updated?
We refresh Zestimates for all homes three times a week.

How do you measure Zestimate accuracy?
We test Zestimate accuracy by measuring individual home Zestimates against actual sale prices. See more about Zillow Data Coverage and Zestimate Accuracy.

Where did you add Zestimates?
Homes in states like Iowa, West Virginia and New Hampshire will now have many more homes with Zestimates than they did previously.

My home still doesn't have a Zestimate. Why not?
Even though we added 25 million more homes with Zestimates, there are still some states or municipalities where accessing information about homes and transactions is very difficult. We do not have enough data to publish Zestimates in those areas.

Will these changes impact the Zestimate history?
Possibly. We've applied algorithm changes to the history going back to 2006, but we are not sure if everyone's Zestimate history changed with these improvements. These improvements were important to do because we want changes in Zestimate values over time to reflect changes in the market, not changes in how Zillow computes its algorithm. Our new algorithm doesn't just improve current accuracy; it improves historical accuracy, giving consumers a better idea of what a home was worth over time. We are now working on re-doing all the history.

What if I think my Zestimate isn't right?
You can do a few things:

Update your home facts. Correcting home facts could affect the Zestimate.
Enter an owner comment. On each home details page is a section for "Owner Comment." This is a place where owners can explain why they think their Zestimate is too high, too low or just right. For example, suppose you just renovated your home. You can add that information and update your home's estimate there.
Report a problem. If the county record information is wrong, use the "Report problem" link under "Edit" on the home details page. We will contact the data provider and ask them to check that information in the county records.

I see that the "My Estimate" tool is now gone. Is that change related to the Zestimate improvements?
We are doing some work to improve the "My Estimate" tool and hope to have it back up soon. In the meantime, homeowners can and should continue to update their home facts. Some home facts can directly affect the home's Zestimate.

I spent a lot of time creating a "My Estimate" for my home. Will it now disappear?
No, it will remain as-is for the time being. However, if you attempt to edit it further, the tool will not work. We are doing some work to improve the "My Estimate" tool and hope to have it back up soon.

* Google Analytics - March 2013

By Diane Tuman

1 reply

Home Facts Information

Mon, 18 Mar 2013 23:49:00 GMT

Your site shows that I have 2 bedrooms, but I have 3. How can I update this information?

Our information is compiled from public records, so we might have inaccurate numbers or outdated information. We regularly update the information as we receive it from data providers, but sometimes the data we get is just plain wrong. However, you can update your own information:

Update your home facts -- it's easy, just go to your home details page and click "Correct home facts," then verify ownership of the home.

Note: Updates to your home facts may affect your home's Zestimate home value, or your Rent Zestimate.

I updated my home facts. Why hasn't my Zestimate value changed?

Updates to your home facts will be factored into your home's Zestimate, but, if the updates are not significant enough to impact the home's value, your Zestimate may not change. Also, if your home has characteristics that are unique in your area, we may not be able to factor them into the valuation.

Can I remove my home information from the site?

No. The information we provide is public information, gathered from county records. By having access to information about other people's homes you ultimately know more about your own. This amount of information levels the playing field and leads to a more efficient real estate marketplace, which is one reason most government entities make home information public. We use detailed information on as many homes in the U.S. as possible to calculate home Zestimates and to enable you to create your own estimates of market value.

Where do recent neighborhood transactions come from?

We receive information about home sales from the municipal office responsible for recording real estate transactions in your area. Typically, this is the county recorder's office but also might be the records office of your city or other local government. To fix the incorrect transaction data, contact the appropriate office in your area.

I see some land parcels outlined on the map -- where does Zillow get this information? Can I correct an incorrect parcel drawing?

Our parcel information, which outlines the lot on which your house sits, comes from various public sources, such as the county. To correct an incorrect parcel drawing, you will have to contact your county assessor's office.

How are comps for my house selected/calculated?

The comparable homes (or "comps") are selected based on recent nearby sales and similar facts about your house (e.g., location, square feet, number of bedrooms, etc.). Learn more about comps.

My house doesn't have a Zestimate. What's up?

If your house doesn't have a Zestimate, it means we do not have transaction history around that the house. This is possibly because your house is in a "non-disclosure" state (Idaho, Indiana, Kansas, Louisiana, Mississippi, Montana, New Mexico, Texas, Utah, and Wyoming) where transactions are not publicly reported. We do have access to the home details and the tax assessed value, so we are showing you that information. In addition to contributing to inefficient real estate markets, this reduced visibility into home transactions is usually the subject of local controversy, since it can result in unfair taxation.

If the home is not in those states, it might be that we have the tax assessed value, market assessed value or tax appraised value and home information from local public records, but we do not have sales transactions from our data providers for the area. We are hoping to get that soon, so come back.

What's a tax assessor's value?

Depending on the jurisdiction where you live, this value could be the tax assessed value, tax appraised value, or market assessed value. This value comes from the taxing authority of the city, county or state where you live; this is not Zillow's value.

How is neighborhood appreciation calculated?

Appreciation is an increase in the value of property (or many properties) in an area. On Zillow, appreciation at all levels of geography (ZIP, county, state, nation) is based on the Zillow Home Value Index (ZHVI). This is the median Zestimate for that geographic region on any given date. Cumulative appreciation is the simple ratio between today's ZHVI and the ZHVI for a reference period (e.g., the ZHVI one, five or 10 years ago).

How do natural disasters -- earthquakes, hurricanes, and floods, for example -- affect home values?

Since the Zestimate is primarily affected by actual house sales, it will only change in response to events like these when homes in the affected area change hands after the disaster. Also, we don't know what homeowners may have done to fix any damage to their houses since that last time they were sold, so the Zestimate may be inaccurate following a major event.
By Diane Tuman

1 reply

Claim Your Home

Mon, 18 Mar 2013 19:44:00 GMT

What is it?

Simply, it means finding your home on Zillow, proving that you own the house, and claiming it as yours. You own it -- so stake your claim!

Why Use it?

Edit your home's facts to impact your Zestimate -- Our data comes from public records that might lack your recent remodeling or updates. When you edit your home facts, your updates may affect your home's Zestimate value, or your Rent Zestimate.
Set a Make Me Move price -- Every home has a price -- what's yours?

How do I claim it?

Once you sign in and register, simply type in your address in the search field, click on your address on the map, then click "Correct home facts." Next, you'll be prompted to verify ownership of the home.

What does "claiming by name verification" mean?

It means you select your name from the dropdown list of randomly selected names in order to claim ownership. If you do not see your name, click "Don't see your name? Go here." This will allow you to claim ownership by entering your name and phone number. (Note: If the home is co-owned, only one owner's name may appear on the list).

What are these names in the dropdown list? Are they previous owners?

No, they are not previous owners and they have nothing to do with your home. They are randomly generated names that we mix in with your name. This helps prevent fraud in case someone tries to claim ownership of your home.

I don't see my name on the name verification page. What's up?

There could be a few reasons:

Check the address and make sure you are on the right home -- your home.
If you co-own the home, check for the other owner's name.
Lastly, we might not have your name affiliated with the home. In this case, click "Don't see your name? Go here" next to the name verification dropdown list. This will take you to a page to enter your name and phone number.

What if someone has already claimed ownership of my home?

If someone has claimed ownership of your home in error, you can dispute it. Go to the home details page for your home and click on "This home has been claimed by owner." On the next page, review the choices and select a solution that fits your situation.

How do I "unclaim" a home?

If you claimed ownership of a home accidentally, recently sold your home, or you just want to release your claimed ownership to a home, you can release ownership by going to the home details page and clicking on the "... you have claimed this home" link, and then the "Release ownership of this home" link.

More questions?

See Zillow FAQs or discuss it in Zillow Advice.

By Diane Tuman

1 reply

How to Quote and Set Max Click Price

Fri, 22 Feb 2013 20:40:00 GMT

How to Set Up Saved Filters

Automatically receive loan request notifications by creating a Saved Filter. Notifications will be sent to you only for loan requests that match the criteria you select.

Go to Loan Requests. Input boxes and buttons in the left column allow you to filter loan requests based on location, max click price, loan amount, loan purpose, borrower credit score, LTV, time on Zillow, loan type, occupancy type, property type, and borrower eligibility (for VA loans).
Select the criteria that matches loans you want to quote.
In the Max Click Price box, enter the maximum price you're willing to pay for clicks from these loan requests. Current click prices appear on the right side of each loan request summary on this page.
Click the "Save Filters" button at the top of the page. (You must be signed in as a registered lender for the "Save Filters" button to appear.)
A box will pop up prompting you for a filter name and a notification type.

If you select E-mail as your notification type, your contacts will be sent to the e-mail address associated with your Zillow account

If you select HTTP Post, you will be prompted to enter the URL provided by your automated quote API provider. Your contacts will be posted to this URL.
You will only receive notifications for loan requests that match the criteria you select, including those that are less than or equal to the maximum click price you indicated in your Saved Filters.
Submit quotes, then wait for borrowers to contact you. It's that easy!

Tip: Regularly monitor click prices

Since prices for borrower clicks continually adjust based on lender demand, make sure to regularly monitor prices so you don't miss out on valuable loan requests and contacts from borrowers.

For example, you set filters at: Max Click Price of $2, a credit rating of 700 , and a loan-to-value of less than 80%. A loan request that fits this criteria may have been priced at $2 yesterday, but due to strong lender demand, it increased to $3 today.

When prices adjust, you won't receive any notification from us, but instead, you might notice a drop in the number of loan requests or clicks you receive.

To make sure you quote all of the loan requests that hit your sweet spot, we suggest that you:

Regularly check loan requests for pricing changes
Update your Max Click Price if you see click prices higher than your current filter

By Diane Tuman

Additional Resources:

How to Register and Get Confirmed
How to Succeed on Zillow
Lender Do's and Don'ts
Lender Testimonials
Charging Guidelines
Lender Resource Center

1 reply

Lender Review iPad Sweepstakes

Fri, 04 Jan 2013 17:37:00 GMT

ZILLOW® "2013 Lender Review" Sweepstakes Official Rules

Please read these Official Rules before entering this promotion (the "Promotion").   By participating in the Promotion, you agree to be bound by these Official Rules and represent that you satisfy all of the eligibility requirements below.

NO PURCHASE OR PAYMENT OF ANY KIND IS NECESSARY TO ENTER OR WIN THIS PROMOTION.

Eligibility: The Promotion is open only to individuals, who are legal residents of the 50 United States or District of Columbia, age 18 or older (or the age of majority in entrant's state of residence), and who submitted a review during the Promotion Period (defined in the next paragraph) on a mortgage lender participating in Zillow Mortgage Marketplace. If you do not meet any of these requirements, or any other eligibility requirements in these Official Rules, you are not eligible to win a prize, and Zillow, Inc. ("Sponsor") reserves the right not to award prizes to you. Directors, officers, and employees of Sponsor and Sponsor's advertising and promotion agencies, and their respective immediate family members and/or those living in the same household of each, are not eligible to win. Promotion is subject to all applicable federal, state and local laws and regulations and is void where prohibited.

Promotion Period: There will be four (4) Promotion Periods (unless the Promotion is amended or terminated at Sponsor's sole discretion) as follows:
(1)   From 12:00 a.m. (all times Pacific Time) on January 1, 2013 until 11:59 p.m. on March 31, 2013;
(2)   From 12:00 a.m. (all times Pacific Time) on April 1, 2013 until 11:59 p.m. on June 30, 2013;
(3)   From 12:00 a.m. (all times Pacific Time) on July 1, 2013 until 11:59 p.m. on September 30, 2013; and
(4)   From 12:00 a.m. (all times Pacific Time) on October 1, 2013 until 11:59 p.m. on December 31, 2013.
(each, individually a "Promotion Period"). Except as otherwise expressly stated below (for mail-in entries), all entries must be received during the Promotion Period to be eligible to win the respective prize.

Entry: Visit the Zillow website, located at www.zillow.com, and complete and submit a review form relating to your experience with a mortgage lender who has an account on Zillow. Note that reviews are subject to the Zillow Good Neighbor Policy and the Zillow Mortgage Marketplace Code of Conduct. If your review does not comply with these policies, or any other Zillow policies, Zillow may choose not to post your review, in which case you will not be entered into the Promotion. Alternatively, to enter without submitting a review on Zillow, clearly hand-print your full name, Zillow.com user screen name, mailing address, e-mail address, and daytime phone number on a 3" x 5" card, and mail that card in a hand-addressed envelope to Sponsor at: Zillow "2013 Lender Review " Sweepstakes, Zillow, Inc., 1301 Second Avenue, Floor 31, Seattle, WA 98101, Attn: Andrea Smolin. Mail-in entries must be postmarked no later than the last day of a Promotion Period and received within seven (7) days after the last day of such Promotion Period to be eligible during that Promotion Period. Ten (10) entries per person per Promotion Period. Entries become the property of Sponsor and will not be returned.

Prize: One (1) winner from each Promotion Period will receive an Apple® iPad® (specific model and features selected at sole discretion of Sponsor) with an approximate estimated retail value of less than $500.00. Teleconnectivity not included. Sponsor reserves the right to substitute a prize of equal or greater value in its sole discretion. Odds of winning depend on number of eligible entries received.

Random Drawing: A winner will be selected in a random drawing from all eligible entries to be held no later than two (2) weeks after the last day of each Promotion Period. The winner will be notified by U.S. mail and/or email within four (4) weeks after the last day of the respective Promotion Period. To claim a prize, the winner should follow the directions in winner's notification. The prize winner may be required to execute an affidavit of eligibility and liability/publicity release within seven (7) days following the date of attempted notification. The prize will be awarded within thirty (30) days after winner verification. If a prize notification is returned as undeliverable, it will result in disqualification, and the prize will be awarded to an alternate winner in a separate random drawing. Prizes are not assignable or transferable, except to a surviving spouse.

The prize is awarded "AS IS" and WITHOUT WARRANTY OF ANY KIND, express or implied (including, without limitation, any implied warranty of merchantability or fitness for a particular purpose), except that the prize will be subject to its manufacturer's standard warranty (if any). No substitutions or exchanges (including for cash) of any prize will be permitted, except that Sponsor reserves the right to substitute a prize of equal or greater value. The winner is responsible for all federal, state, local, sales and income taxes associated with receipt and/or use of any prize. Entry and acceptance of any prize constitutes permission to use winner's name, prize won, office affiliation, hometown and likeness for online posting and promotional purposes without further compensation, except where prohibited by law. Unless prohibited by law, winner will be required to sign and return an affidavit of eligibility, liability release, publicity release, tax forms, and other reasonable documentation provided by Sponsor before being awarded a prize. If winner does not execute such documentation upon request, their prize will be forfeited and the prize will be awarded to an alternate winner. The prize is guaranteed to be awarded.

General: Sponsor will not be responsible for late, lost, illegible, incomplete, damaged or misdirected entries and accepts no responsibility for any injury, loss or damage of any kind resulting from an entrant's participation in the Promotion. By entering the Promotion, each entrant agrees to these Official Rules and waives, and releases Sponsor and Sponsor's parents, subsidiaries, and affiliated companies, and all other businesses involved in this Promotion, as well as the employees, officers, directors and agents of each, from, all claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Promotion or delivery, misdelivery, acceptance, possession, use of or inability to use the prize (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, whether intentional or unintentional), whether under a theory of contract, tort (including negligence), warranty or other theory. Sponsor reserves the right to amend these Official Rules or to terminate this Promotion. Any provision of these Official Rules deemed unenforceable will be enforced to the extent permissible, and the remainder of these Official Rules will remain in effect. Sponsor is not responsible for any typographical or other error in the printing of any Promotion materials, administration of the Promotion or in the announcement of any prize. The Promotion and these Official Rules will be governed, construed and interpreted under the laws of the state of Washington. Entrants agree to be bound by these Official Rules and by the decisions of Sponsor, which are final and binding in all respects.

Winner List; Rules Request: For a winner list, visit http://www.zillow.com/wikipages/Lender-Review-iPad-Sweepstakes/ or send a self-addressed, stamped, business-size envelope anytime between four (4) weeks after the last day of a Promotion Period and one (1) year after the last day after a Promotion Period, to Sponsor at the address listed below, Attn: Zillow "2013 Lender Review " Sweepstakes Winner List (Andrea Smolin). To obtain a copy of these Official Rules, visit http://www.zillow.com/wikipages/Lender-Review-iPad-Sweepstakes/ or send a stamped, self-addressed, business-size envelope to Sponsor at the address listed below, Attn: Zillow "2013 Lender Review" Sweepstakes Rules Request (Andrea Smolin). Residents of WA and VT may omit return postage.

Sponsor: ZILLOW, INC., 1301 Second Avenue, Floor 31, Seattle, WA 98101

Confidentiality: Information provided by you to participate in this Promotion is subject to Sponsor's privacy policy at http://www.zillow.com/corp/Privacy.htm.

1 reply

Zillow API

Sat, 22 Dec 2012 00:06:00 GMT

Data Usage

Q: Can we retrieve and store Zillow data?

A: No. You may use the API only to retrieve and display dynamic content from Zillow. You are not permitted to store information locally.

Q: Instead of using the API, can we reverse engineer a data feed or manually pull information from Zillow?

A: No. We permit third parties to retrieve data from our site only through the API. Any reverse engineering, spiders, or other techniques used to directly pull data without using the Zillow API is a violation of our Terms of Use.

Q: How do I get maps and Bird's Eye View images?

A: Zillow does not currently provide maps in its API call results. You will need to use your own mapping technology. See Yahoo!, Microsoft, or Google for map APIs you can use.

Terms of Use

Q: What happens when my site hits 1,000 calls in a day?

A: Zillow will block your API calls while we review your site to confirm that it adheres to our Terms of Use. Upon passing this audit, Zillow will increase your call limit and reactivate your ZWSID.

Q: How can we increase the call limit now?

A: Please request a higher call limit by filling out a request form. If you are not signed in, you'll be asked to do that first.

Q: How many API calls can I have on the same page?

A:You can run up to 20 API calls on one page at one time.

Q: Can I use the key for multiple sites or give it to another person?

A: No, but you can increase your call limit by filling out a request form. If you are not signed in, you'll be asked to do that first.

Q: Can I register for multiple ZWSIDs in order to avoid the 1,000 call limit restriction?

A: No. Zillow will be tracking IP addresses in addition to ZWSIDs, so you will not be able to avoid the call limits by requesting additional ZWSIDs. If you need more calls, please request them by filling out a request form. If you are not signed in, you'll be asked to do that first.

Development

Q: Does Zillow provide sample scripts for the coding necessary to pull the API data?

A: At this time, Zillow provides sample API calls, but does not provide the sample scripts for pulling data from the call results. These scripts will depend upon the language you are using and your specific output preferences. Please check the API resources page and the Forum for Member-provided information regarding scripts.

Q: Does Zillow provide a developer kit for other languages (Java, Perl, etc.)?

A: Zillow is working to create additional developer documentation, but currently provides a guide for XML only. Please check the API resources page for additional information.

Q: Can I share my API application with others?

A:You may share any information that you desire with other API Network Members on the Forum. However, you may not share your ZWSID.

Q: Who at Zillow can help me with development?

A: Please post technical questions in the Forum.

Integration

Q: Can we build an API application for a back-end function that has no end-user interface?

A: No. Zillow requires links back to Zillow as outlined in our documentation. A back-end function cannot meet this requirement.

Q: Can we build an API application that has no links back to Zillow?

A: No. Zillow requires links back to Zillow as outlined in our documentation.

Q: What happens if the search can't find the home?

A: The API will either return other home addresses that closely resemble the searched address or will not return any value if no match is found.

Q: What happens if Zillow changes the API?

A: Zillow will aim to meet the needs of the API Network by working to support legacy API calls. It is in our best interest to ensure that your APIs continue to function in the future. At the same time, Zillow reserves the right to change the API code at any time.

Administrative / Legal
Q: I lost my ZWSID. How can I get it again?

A: Go to the API Home Page and click on the "Forgot my ZWSID" link.

Q: I signed up for the Home Valuation API, but not the Property Details API. I've changed my mind and would like both. Do I need to get a new ZWSID?

A: No. You may log in again and request the Property Details API. Your ZWSID will remain the same, but will now permit you to run Home Valuation and Property Details API calls.

Q: Can I sign up for only the Property Details API?

A: No. You may sign up for only the Home Valuation API or both APIs. However, you are not required to use both on your site.

Q:Will Zillow sign an NDA (Non-Disclosure Agreement) to discuss a possible partnership, or can I explore other partnership opportunities with Zillow?

A: Zillow does not have the resources necessary to discuss more involved partnerships with API Network Members at this time. While you are welcome to contact us with a proposal, it is unlikely that we will be able to pursue further partnership opportunities.

Q: Will there be more APIs?

A: Zillow plans to continue to provide innovative APIs in the future in order to improve your Web site user experience. Please check our Web site regularly for more information.

Q:Will Zillow be charging me in the future to use the API?

A: No. Zillow has no intention of charging any party for any use of the API.

Marketing

Q: The terms say that I cannot send out a press release without Zillow approval. Can I post to a blog without Zillow approval?

A: Yes. You may post to a blog to publicize your launch.

Q: Can I market or advertise, either on or off of my site, the integration of Zillow tools on my site?

A: Yes. You may market or advertise the Zillow API integration as long as you adhere to our Terms of Use.

By Diane Tuman

1 reply

How to Add Zillow to Your Safe Sender List

Fri, 12 Oct 2012 22:20:00 GMT

To make sure you receive Zillow's latest updates and offers, please add mail.zillow.com to your e-mail address book or safe sender list. Please choose your e-mail provider below and follow the directions:

AOL:
1. Open the e-mail from the sender.
2. Click on the "Add Address" link on the right-hand side of the message.
3. Fill out any additional information, then click "Save."

AT&T:
1. Open the e-mail message from the sender.
2. Click on the "Add Address" link on the right-hand side of the message.
3. Fill out any additional information, then click "Save."

Comcast:
1. Open the e-mail message from the sender.
2. Click on the "Save Address" link next to the "From Address" at the top of the message.
3. Complete the "First Name" field and click "save entry."

CompuServe:
1. Open the e-mail message from the sender.
2. Click on the "Add Address" icon on the right-side of the message box.
3. Once the "Contact Details" dialog box opens, click "Save."

Hotmail:
1. Open the e-mail message from the sender.
2. Click on the "Save Address" icon in the toolbar.
3. Check the "Add to Contacts" box and click "OK."

EarthLink:
1. Open the e-mail message from the sender.
2. Click on the "Add" icon in the toolbar at the top of the screen.
3. When the "Add to Address Book" dialog box appears, click "Yes."

Gmail:
1. Open the e-mail message from the sender.
2. Click on the "Reply" dropdown menu.
3. Click on "Add sender to Contacts list"

Juno/NetZero:
1. Click on the "Options" link in the "Mail Toolbar."
2. On the "Options" page, click "Safe List" on the right-hand side of the page.
3. Enter the "From Address" (i.e. example@domain.com) in the "Add Address to Safe List" field and click "Add."
4. After the sender appears in the "Current Safe List" box, click "Save."

Lotus Notes:
1.  Open the e-mail message from the sender.
2.  Click "Actions" from the top navigation.
3.  Select "Tools" and click "Add Sender to Address Book."
4.  Once the dialog box appears, click "OK."

Outlook 2003:
1. Open the e-mail message from the sender.
2. Right-click "Click here to download images" in the gray bar at the top of the message.
3. Click "Add Sender to Safe Senders List" in the drop-down dialog box.
4. Once the dialog box appears, click "OK."

Outlook 2007:
1.  Open the e-mail message from the sender.
2.  Click "Actions" from the top navigation.
3.  Select "Junk E-mail" and click "Add Sender's Domain" (@example.com)
4.  Once the dialog box appears, click "OK."

MSN:
1. Open the e-mail message from the sender.
2. Click on the "Save Addresses" link in the toolbar.
3. Check the box next to your e-mail address in the "Add a contact to your address book" box and click "Save."

SBC:
1. Open the e-mail message from the sender.
2. Click on the "Add to Address Book" link next to the "From Address."
3. Once the "Add to Address Book" page opens, enter any of the additional fields if you wish. Then click "Add to Address Book."
IMPORTANT NOTE: If you have enabled "Image Blocking," you will need to take these additional steps to ensure that images appear within your e-mail messages. Otherwise, SBC will block all images -- including those in messages from your trusted senders.

4. Click on "Mail Options" in the upper right corner of your browser to access the "Options" page.
5. Click on the "Save Address" link in the toolbar.
6. Click on "General Preferences" under the "Personalization" heading.
7. Go to the "Security" section and UNCHECK the box marked "Block HTML graphics in e-mail messages from being downloaded."
8. Then click "Save" at either the top or bottom of your browser window.

Yahoo! Mail:
1. Open the e-mail message from the sender you want to add to your address book.
2. Click on the "Add to Address Book" link next to the "From Address."
3. Once the "Add to Address Book" page opens, enter any of the additional fields if you wish. (Not required.) Then click "Add to Address Book."

IMPORTANT NOTE: If you have enabled "Image Blocking," you will need to take these additional steps to ensure that images appear within your e-mail messages. Otherwise, SBC will block all images -- including those in messages from your trusted senders.

4. You will see a confirmation message at the top of your screen, indicating that the sender has been placed in your Address Book.
5. Click on "Mail Options" in the upper right corner of your browser to access the "Options" page.
6. Click on "General Preferences" under the "Personalization" heading.
7. Go to the "Security" section and UNCHECK the box marked "Block HTML graphics in e-mail messages from being downloaded."
8. Then click "Save" at either the top or bottom of your browser window.
By Diane Tuman

1 reply

Agents -- Verifying Your Email Address FAQ

Fri, 12 Oct 2012 22:14:00 GMT

I just received an email asking me to verify my email address. What is this?
This is to make sure potential clients can contact you through Zillow at a valid, monitored email address. Since we all have multiple email addresses, and they can become outdated, we find that agents miss out on leads when customers attempt to contact them at non-working, or unmonitored email addresses. By verifying your email address here, we are assured customers can contact you.

How do I verify my email address?
When you receive an email from Zillow asking you to verify, simply click the link in the email and it will verify your email address. That's it!

What happens if I don't verify my email address?
If you don't verify your email address, your visibility to customers on Zillow will be greatly reduced. Don't worry, we'll make several attempts to contact you and provide a generous waiting period before this happens. If you for any reason don't verify your address in time, you can still verify later by clicking the link in the email, or by following instructions in the "My Zillow" section of the site.

How does this affect me as an agent?
By keeping your contact information up-to-date, it will improve your contact rate, since it reduces the number of customers contacting agents who have non-working, or unmonitored email addresses.

By Diane Tuman

1 reply

Zillow Refer-an-Agent Program Terms and Conditions

Fri, 12 Oct 2012 22:05:00 GMT

ZILLOW "REFER-AN-AGENT" PROGRAM TERMS & CONDITIONS

Please read these Terms and Conditions (the "Terms") before participating in the Zillow "Refer-An-Agent" Program (the "Program"). By participating in the Program, you agree to be bound by these Terms and represent that you satisfy all of the eligibility requirements below.

Eligibility: The Program is open only to: (A) current Zillow Premier Agents who are currently subscribed to either a Premier Platinum or a Premier Gold plan (each, a "Premier Agent"), who purchased their Premier Agent plan through a Zillow inside sales consultant or via self-serve on the Zillow website, and who have a Zillow account paid up and in good standing; and (B) current lenders on Zillow Mortgage Marketplace (each, a "ZMM Lender") who have either: (i) provided a loan quote on Zillow Mortgage Marketplace within the last thirty (30) days; or (ii) have had funds in their Zillow lender account within the last thirty (30) days. For purposes of these Terms, an individual who is a Premier Agent and/or a ZMM Lender shall be a "Zillow Client." Zillow employees' immediate family members, and/or those living in the same household as a Zillow employee, are not eligible.

Referrals: A "Referral" shall be any real estate agent who: (i) purchases a Premier Platinum or Premier Gold Zillow Premier Agent plan for a minimum of three (3) months; and (ii) if purchased through a Zillow inside sales consultant, provides to the Zillow inside sales consultant (at the time of purchase) the name of a Zillow Client that referred the real estate agent to Zillow, or, if purchased via self-serve on the Zillow website, sends an email including the purchasing agent's name, the plan purchased, the date of such purchase and the name of the Zillow Client that referred the real estate agent to Zillow to refer@zillow.com within 24 hours of the purchase. If a Referral purchases a Zillow Premier Agent Platinum plan, the Referral will receive a twenty percent (20%) discount off of the standard rate for the initial term of such plan.

Exclusions: Notwithstanding the foregoing, a Referral will not include an individual who: (i) has been a Premier Agent at any time in the past; (ii) has been contacted by a Zillow sales representative within two (2) weeks prior to filling out the Lead Form; or (iii) has been on a Zillow Premier Agent waitlist at any time in the past.

Referral Bonus: In return for the first three (3) Referrals provided to Zillow by a Zillow Client during a calendar year, Zillow will provide the Zillow Client with a Zillow co-branded reward card (a "Reward Card") valued at seventy-five dollars ($75) for each Referral. In return for the fourth Referral on during the same calendar year, a Zillow Client will receive a Reward Card valued at one-hundred dollars ($100) for each

Referral. There is no limit to the number of Referrals that a Zillow Client may provide. Zillow Clients are prohibited from selling or offering to sell their Reward Cards. Zillow reserves the right to substitute compensation of equal or greater value in its sole discretion.

Reward Cards: Reward Cards are issued in connection with a loyalty, award or promotion program. The Reward Card can be used everywhere that Visa debit cards are accepted, subject to the conditions and limitations contained in Visa's Cardholder Agreement (provided with each Rewards Card) and any others imposed by the merchant. The Reward Card is valid for up to twelve (12) months. After the expiration date provided on the front of the Reward Card, if applicable, the cardholder may request an issuance of a card of the remaining balance (less any issuance fee). Note that, subject to applicable law, one month after the expiration date printed on the front of the Reward Card, a monthly maintenance fee will be assessed to the Reward Card. The Reward Card cannot be redeemed for cash and is not transferable. Reward Card terms and conditions, including, but not limited to, usage restrictions and guidelines, apply. The Reward Card is issued by InteliSpend Prepaid Solutions, LLC ("InteliSpend"). Zillow will provide each Zillow Client's mailing address to InteliSpend for the sole purpose of InteliSpend mailing the Reward cards.

Taxes: All federal, state and local taxes payable with respect to Zillow Clients' receipt of Reward Cards under the Program are the sole responsibility of recipient Zillow Clients. By participating in the Program, Zillow Clients providing Referrals hereunder agree to provide Zillow with all required documentation necessary for tax reporting purposes. Without limitation, each Zillow Client who provides more than six (6) Referrals in a calendar year will be required to provide Zillow with a completed Form W-9 prior to receiving a Reward Card for their sixth (6th) Referral or any other Referral thereafter.

Payment Terms: Zillow will provide each Zillow Client with their Reward Card within a reasonable time after the date on which the corresponding Referral has been a Zillow Client, fully paid and in good standing, for three (3) months. For purposes of clarity, a Zillow Client will not receive a Reward Card for any Referral who: (i) cancels their Zillow Premier Agent plan before paying Zillow for three (3) months; or (ii) is not otherwise in good standing on Zillow. Furthermore, Zillow reserves the right not to provide a Reward Card to any Zillow Client who is not in good standing on Zillow.

Changes to Terms: Zillow may amend, suspend or terminate the Program at any time, with or without notice to participating Zillow Clients. Zillow's sole liability following any such termination shall be to provide Referral Bonuses to Zillow Clients who made qualifying Referrals prior to the termination of the Program.

General: By participating in the Program, each Zillow Client agrees to these Terms and waives, and releases Zillow and Zillow's parents, subsidiaries, and affiliated companies, and all other businesses involved in this Program, as well as the employees, officers, directors and agents of each, from, all claims, costs, injuries, losses, or damages of any kind arising out of or in connection with the Program or delivery, misdelivery, acceptance, possession, use of or inability to use the compensation (including, without limitation, claims, costs, injuries, losses and damages related to personal injuries, death, damage to or destruction of property, whether intentional or unintentional), whether under a theory of contract, tort (including negligence), warranty or other theory. Any provision of these Terms deemed unenforceable will be enforced to the extent permissible, and the remainder of these Terms will remain in effect. The Program and these Terms will be governed, construed and interpreted under the laws of the state of Washington.
• Last edited May 31, 2012

By Diane Tuman

1 reply

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