Zillow Advice: Selling Process - What is the arbitration process like? http://www.zillow.com/advice-thread/What-is-the-arbitration-process-like/513730/ Zillow Advice | Zillow Real Estate Usually a hearing committee ... http://www.zillow.com/advice-thread/What-is-the-arbitration-process-like/513730/ Usually a hearing committee reviews the complaint and determines whether it has merit or not.&nbsp; If they decide to hear the complaint you will be notified of the time and place.&nbsp; You will receive an instruction packet to complete and return before the hearing.<br/><br/>It is held by a panel with a moderator.&nbsp; both sides get to present their side and their evidence.&nbsp; The panel may ask questions.&nbsp; The panel will decide if there is enough cause to find the agent guilty of an ethical violation.<br/><br/>I would suggest that you copy all of your written correspondence which supports your case.&nbsp; You will need to present concrete proof and the more you have the better.&nbsp; If there were phone calls involved copy your phone bills so you know exactly the dates and times.<br/><br/>Make sure you prepare enough copies for all the panel members and the agent.&nbsp; The agent may be represented by an attorney if they so choose.<br/><br/>It is handled very much like a court case but not quite so formal.&nbsp; Hearsay while permissible will be considered but not relied upon. Wed, 02 Oct 2013 00:16:00 GMT http://www.zillow.com/advice-thread/What-is-the-arbitration-process-like/513730/ 2013-10-02T00:16:00Z