Consumers Want Lenders With Positive Reputations

Sprinkled throughout the Zillow Advice section are mini Zillow Polls that are created by the Zillow community. For example, I just saw one that asked,

“What do you look for most in an online lender?”

The choices were:
–Consumer feedback
–Great service
–Positive reputation
–Positive image

As you can see in the results to the upper left, most consumers want a lender with a positive reputation. Consumer feedback and great service came in second nearly in a tie.

Zillow Mortgage Marketplace depends on borrower reviews of our confirmed lenders, and as you can see from the lender ratings chart to the left, lenders with positive ratings build their business thanks to a good reputation.

Take a look at mortgage lenders on Zillow Mortgage Marketplace where you can see how many years they’ve been in the business, view their ratings, and read their reviews. While finding a lender online might be the new frontier, our customer reviews help paint a pretty clear picture of who you’re dealing with.