America’s service members sacrifice a great deal to keep America safe. That’s one of the reasons they enjoy some special protections against foreclosure and mortgage default through the Servicemembers Civil Relief Act.
Someone apparently forgot to tell officials at JP Morgan Chase, the nation’s second-largest mortgage bank.
The finance giant overcharged thousands of military members on their mortgages and improperly foreclosed on dozens of active duty service members. The staggering details, recently unearthed by NBC News, highlight rampant violations of the SCRA that put thousands of soldiers on the brink of financial ruin.
Under the SCRA, service members struggling to keep up with mortgage payments can have their interest rate reduced and be insulated against foreclosure. Chase officials apparently flouted the law, charging as many as 4,000 service members well above the 6 percent cap spelled out in the SCRA.
They also initiated foreclosure proceedings against more than a dozen homeowners.
For their part, Chase officials have characterized the mistakes as “grim” but not malicious, according to NBC.
The company said it would issue about $2 million in reimbursements and ensure that foreclosed upon property owners return to their homes.
“We are deeply appreciative of those who fight to protect our country and Chase funds a number of programs that provide benefits to military personnel and veterans, and while any customer mistake is regrettable, we feel particularly badly about the mistakes we made here,” Kristin Lemkau, chief communications officer at JP Morgan Chase, said in a statement to NBC News.
The Chase debacle underscores the need for greater consumer protections for military homeowners. And that’s why the recently announced Office of Servicemember Affairs is so important.
Part of the fledgling Consumer Financial Protection Bureau, the OSA will closely monitor unscrupulous lending practices against service members and provide education for military families nationwide.
Holly Petraeus, wife of Gen. David Petraeus, current commander of U.S. forces in Afghanistan, is heading up the new agency.
Multiple studies and surveys have shown that military members are more likely to be financially overleveraged than their civilian counterparts. Deployments, changes of station and other elements unique to military life can take a toll on families and their fiscal health.
“Those who serve in the military should be able to focus on their jobs and their families without having to worry about getting trapped by abusive financial practices,” Elizabeth Warren, special advisor to the Treasury secretary for the CFPB, wrote on The White House blog. “America’s national security depends on that basic premise.”
Image: Allan Ferguson
January 26, 2011


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