Housing Issues Dominate Consumer Complaints in 2012
Housing-related concerns topped the list of issues In the 2012 Consumer Complaint Survey Report, which was published on July 31, 2013. Conducted by the Consumer Federation of America and the North American Consumer Protection Investigators, the annual survey looks at the different types of complaints received by forty state and late consumer protection agencies across America.
Of the list of top ten consumer complaints, six of them are categorized under housing. Landlord/tenant problems ranked 8th on the list of top consumer complaints, and second on the list of top fastest-growing complaints for 2012. Other housing-related complaints that made the top 10 list include: home improvement/construction complaints, utility service or billing disputes, and credit/debt disputes (which include mortgage-related fraud).
Complaint trends that stood out in the housing sector were foreclosure problems and landlords skimping on heat. Other landlord complaints involved neglected repairs, rent disputes, deposit disputes, unhealthy/unsafe living conditions, and illegal evictions.
The Consumer Complaint Survey also looks at new types of consumer problems. One emergent problem that has been making news headlines is rent payments being stolen from apartment complex drop boxes. Another is the growth of mortgage modification and foreclosure rescue scams.
Top 10 consumer complaints in 2012:
- Home Improvement/Construction
- Retail Sales
- Home Solicitations
- Internet Sales
10. Household Goods