Top Real Estate Agent: Mark Novak, Baltimore, MD

Zillow’s going coast-to-coast shining the spotlight on some of the best agents in cities across the country. These Zillow Premier Agents are successful in their community and have used Zillow to help grow their business.

Today’s Baltimore, MD agent was introduced to real estate at a young age by his aunt and has used that early education to build a robust business. One client has gone so far as to say that he re-instilled their faith in real estate agents.

Mark Novak Baltimore Real Estate

Mark Novak


Name: Mark Novak

Brokerage: RE/MAX American Dream

Years in business: 12

Years as a Zillow Premier Agent: 4

Favorite home style: Mediterranean

We asked Mark what makes him successful. Here’s what he had to say:

Zillow: Why are you successful as a real estate agent?
Mark: I attribute any success in real estate to a strong desire to do better every day. I’m constantly in pursuit of ways to improve the service that I provide and I approach each day with gratitude. I genuinely care about the people that I get the opportunity to work with, and I believe those who work with me can feel my level of commitment to them. Because of my desire to make a deeper personal connection, my clients are happy to share their positive experience with friends and family.

Zillow: Who or what inspired you to work in real estate?
Mark: My Aunt Karen is the reason I took the leap into real estate. If it hadn’t been for her belief in me, who knows what I would be doing today. Aunt Karen also provided me with the foundation to build a successful real estate career and instilled the importance of a good reputation with other real estate professionals in addition to the people I serve.

Zillow: What is the best part of your job?
Mark: One of the best parts of my job is taking a situation that seems to be going nowhere and helping to find a solution. There are moments when you can hear all the stress and worry in a client’s voice. It is a great feeling when, after all the emotional high and lows, we can find a way to get the deal done.

Zillow: What are three pieces of advice you have for success on Zillow?
Mark: Three pieces of advice would be to:

  1. Follow up immediately and personally.
  2. Make sure to get your clients to review their experience with you.
  3. Partner with a good lender who can help to leverage your marketing expenses.

Zillow: What real estate timesaving tips do you have?
Mark: The best timesaving tip I have has to do with replying to leads. I have separate email signatures set up in Outlook that I can tweak slightly depending on the nature of the inquiry.

Mark Novak Family

Novak’s aunt inspired him to go into real estate so it’s no wonder he loves creating memories with his family.

Zillow: What are a few mobile apps or other technology you can’t live without?
Mark: I love that my assistant can put together a tour report in Cloud CMA that I can copy and paste into my calendar. I simply touch the address it opens up in my maps mobile app and I’m guided to the next destination.

Zillow: When you’re not selling real estate, what do you enjoy in your free time?
Mark: I enjoy spending time with my family. I didn’t get to vacation much as a kid and I am so grateful that I get to experience so many wonderful memories with my beautiful wife and three amazing kids.

To learn from top agents, be sure to attend one of the free Zillow Agent Events, coming to a city near you. Know someone who deserves to be in the spotlight? Tweet @ZillowForPros with your nomination.

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