Terms of Use

Welcome to Zillow, provided by Zillow, Inc. ("Zillow"). By using Zillow's Web sites (defined to include all properties (mobile, web or otherwise) owned and operated by Zillow), related data, and/or related services (collectively, "Services"), you agree to be bound by the following terms of use, as updated from time to time ("Terms of Use").

1. Permissible Use. Unless you are a real estate or lending professional acting in your professional capacity, you agree to use the Services for your personal use, and your commercial use is limited to transactions done on your own behalf. The commercial use of real estate and lending professionals is limited to providing information to consumers via the Services or, where authorized, taking actions on behalf of a consumer client (e.g., post a home for sale). Without limitation, lending professionals and institutions are prohibited from using information provided by Zillow through the Services in making any loan-related decisions. The Services may be used only for transactions in residential real estate and may not be used for transactions in commercial real estate, which includes, without limitation, commercially zoned properties, timeshares, and vacation rentals. Subject to the restrictions set forth in the following paragraphs, you may copy information from the Services only as necessary for your personal use to view, save, print, fax and/or e-mail such information. You agree otherwise not to reproduce, modify, distribute, display or otherwise provide access to, create derivative works from, decompile, disassemble or reverse engineer any portion of the Services. Notwithstanding the foregoing, the aggregate level data provided on the Zillow Local-Info Pages, and available at http://www.zillowblog.com/research/, (the “Aggregate Data”) may be used for non-personal uses, e.g., real estate market analysis. You may display and distribute derivative works of the Aggregate Data (e.g., within a graph), so long as Zillow is cited as a source.

2. Restrictions and Additional Terms. You agree not to remove or modify any copyright or other intellectual property notices that appear in the Services. You will not use the Services for resale, service bureau, time-sharing or other similar purposes. Further:

1. Acceptable Use. You agree not to use the Services in any way that is unlawful, or harms Zillow, its service providers, suppliers or any other user. You agree not to use the Services in any way that breaches the Good Neighbor Policy, the Zillow Mortgage Marketplace Code of Conduct, the Zillow Rentals Terms or any other policy or notice on the Services. You agree not to distribute or post spam, chain letters, pyramid schemes, or similar communications through the Services. You agree not to impersonate another person or misrepresent your affiliation with another person or entity. Except as expressly stated herein, these Terms of Use do not provide you a license to use, reproduce, distribute, display or provide access to any portion of the Services on third-party Web sites or otherwise.
2. Automated Queries. Automated queries (including screen and database scraping, spiders, robots, crawlers and any other automated activity with the purpose of obtaining information from the Services) are strictly prohibited on the Services, unless you have received express written permission from Zillow. As a limited exception, publicly available search engines and similar Internet navigation tools ("Search Engines") may query the Services and provide an index with links to the Services' Web pages, only to the extent such unlicensed "fair use" is allowed by applicable copyright law. Search Engines are not permitted to query or search information protected by a security verification system ("captcha") which limits access to human users.
3. NAVTEQ Restrictions.(i) You may access the Services via Web browsing devices such as a personal computer, PDA, or Web-enabled phone, but you may not use the NAVTEQ map data with any products, systems, or applications which are installed or otherwise connected to or in communication with vehicles and which are capable of vehicle navigation, positioning, dispatch, real time route guidance, fleet management or similar applications; or use the NAVTEQ map data with or for devices that contain a resident geographic database. (ii) If any map data provided by NAVTEQ is being acquired by or on behalf of the United States government or any other entity seeking or applying rights similar to those customarily claimed by the United States government, such data is a "commercial item" as that term is defined at 48 C.F.R. ("FAR") 2.101, is licensed in accordance with these Terms of Use, and each copy of such delivered or otherwise furnished shall be marked and embedded as appropriate with the following "Notice of Use," and shall be treated in accordance with such Notice:

   Notice of Use
   CONTRACTOR (MANUFACTURER/ SUPPLIER)
   NAME: NAVTEQ
   CONTRACTOR (MANUFACTURER/SUPPLIER) ADDRESS:
   222 Merchandise Mart Plaza, Suite 900
   Chicago, Illinois 60654
   These NAVTEQ data are commercial items as defined in FAR 2.101 and are subject to the Zillow Terms of Use, under which this data was provided. ©2013 NAVTEQ All rights reserved.

   If the contracting officer, federal government agency, or any federal official refuses to use the legend provided herein, the contracting officer, federal government agency, or any federal official must notify NAVTEQ prior to seeking additional or alternative rights in the NAVTEQ data.
4. Windows Live Virtual Earth. Windows Live Virtual Earth imagery is supplied by Microsoft Corporation, and use is subject to the Microsoft MapPoint Terms of Use, located at http://www.microsoft.com/maps/assets/docs/terms.aspx.
5. Google Maps. Some of the Services implement the Google Maps web mapping service. Your use of Google Maps is subject to Google's terms of use, located at http://www.google.com/intl/en_us/help/terms_maps.html .
6. Calls. The Services may provide phone numbers that can connect you with Zillow, its service providers, or other third parties, such as real estate agents and mortgage brokers. Some of the numbers listed may be routed through a third party service ("Calling Service"). Calls through the Calling Service may be recorded or monitored for quality assurance and customer service purposes. In the event that you make a call to Zillow or through a Calling Service, you consent to such recording and monitoring. Zillow will treat recorded calls in accordance with its Privacy Policy.

3. Materials You Provide; Account Use; Privacy; Third Party Web Sites. For materials you post or otherwise provide to Zillow in connection with the Services (your "Submission"), you grant Zillow an irrevocable, perpetual, royalty-free worldwide license to (a) use, copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, modify, prepare derivative works of or incorporate into other works, and translate your Submission, in connection with the Services or in any other media, and (b) sublicense these rights, to the maximum extent permitted by applicable law. Zillow will not pay you for your Submission or to exercise any rights related to your Submission set forth in the preceding sentence. Zillow may remove or modify your Submission at any time. For each Submission, you agree to provide accurate and complete information and represent that you have all rights necessary to grant Zillow the rights in this paragraph and that the Submission complies with Section 2(a) above. You are solely responsible for all Submissions made through your Zillow user account or that you otherwise make available through the Services.

Zillow will not use client contact information that is uploaded by agents into Zillow's Agent Hub portal for any purpose.

You may not share your Zillow user account with others. You are responsible for all actions taken via your account. Zillow will treat your use of the Services in accordance with its Privacy Policy. Certain Zillow functionalities may involve the distribution of your Submission to third party Web sites over which Zillow has no control. Zillow is not responsible for and makes no warranties or representations pertaining to these third party Web sites, including but not limited to the content, availability, or functionality of such Web sites. You are responsible for ensuring that your Submission complies with the terms of use associated with any such third party Web site and you understand that your Submission and your use of a third party Web site will be treated in accordance with that third party Web site's own privacy policy.

4. Advertising. Zillow's business is primarily funded through advertising. You understand and agree that the Services may include advertisements, and that these are necessary to support the Services. To help make the advertisements relevant and useful to you, Zillow may serve advertisements based on the information we collect from you or in relation to your interaction on our site. See the Privacy Policy for more details. In the event that you have entered into a separate agreement ("Diverse Solutions Agreement") with Zillow under which you are granted the right to use certain of Zillow's Diverse Solutions products (the "Diverse Solutions Products"), Zillow will not serve advertising on the Diverse Solutions Products unless otherwise provided in the Diverse Solutions Agreement.

5.The Role of Zillow. Zillow, Inc. is a licensed real estate broker in the state of Texas but does not broker real estate transactions. Zillow does not act as a real estate agent for you or any other user. Zillow does not sell, buy, or negotiate the purchase, sale, or exchange of real property. Further, Zillow does not lease or rent, offer to lease or rent, or negotiate the lease of real property or otherwise aid or assist in the lease of real property.

6. Mortgage Information Services. These terms apply specifically to Zillow Mortgage Marketplace:

1. Zillow Mortgage Marketplace. Zillow allows consumers to provide anonymous information to banks, lenders, originators, loan brokers and their employees (collectively, the "Lenders") to request quotes on terms for mortgage-backed loans. Lenders may elect to respond to consumer requests with non-binding customized quotes of the terms they would offer to a borrower fitting the consumer's anonymous profile, as well as their contact information. These non-binding quotes are not intended to be Good Faith Estimates as defined in the Real Estate Settlement Procedures Act. If you, as a consumer, choose to contact a Lender through Zillow Mortgage Marketplace by filling out a contact request form on Zillow, you authorize Zillow to provide your name and contact information to the Lender you choose, along with your quote request. By submitting your name and contact information, your identity will no longer be anonymous and Lenders may contact you directly. Any loan or other business conducted is between you and the Lender.
2. The Role of Zillow; Disclaimer. Zillow is not a Lender and does not aid or assist borrowers in obtaining loans, solicit borrowers or Lenders for loans, negotiate or make loans or credit decisions in connection with loans. Zillow does not endorse or recommend the products of any particular Lender. Zillow does not guarantee any specific loan terms and conditions offered to consumers by a Lender will be granted, or that consumers will be offered any type of loan by any Lender. Zillow is not an agent of either any consumer or any Lender. Zillow is only providing an administrative service to consumers and participating Lenders. Zillow assumes no responsibility for any result or consequence related directly or indirectly to any action or inaction that consumers take based on the Services, including Zillow Mortgage Marketplace, and any other information available there. Interest rates provided through the Services are for information purposes only, and actual interest rates may vary.
3. Fees. The Zillow Mortgage Marketplace is free to consumers.
4. Participating Lenders. The Lenders participating on Zillow are solely responsible for their services to consumers. Zillow shall not be liable for any damages or costs of any type arising out of or in any way connected with any consumers' use of the Zillow Web site, Zillow Mortgage Marketplace, or the services offered by Lenders. Zillow is not responsible for any errors or delays caused by consumers or any Lenders in the loan process. Zillow reserves the right, at any time and in its sole discretion, to discontinue, suspend, or terminate the participation of any Lender or other user from Zillow Mortgage Marketplace. When an individual Lender applies for Zillow Mortgage Marketplace, Zillow uses commercially reasonable efforts to confirm the Lender's license (in the states claimed in the Lenders profile) and/or employment with a lending institution. However, consumers should confirm credentials if they choose to contact the Lender.
5. Privacy. Zillow will not provide personally identifying information about consumers to any Lender without the consumer's consent. However, Zillow may use such information to improve the relevance of advertising shown to consumers. Please consult the Privacy Policy for more information.
6. Lender Terms. Lenders participating on Zillow Mortgage Marketplace are further subject to the Zillow Mortgage Marketplace Terms of Use.

7. Additional Terms for Use of Certain Services.

1. Diverse Solutions. In the event that you have entered into a separate Diverse Solutions Agreement with Zillow, your use of the Diverse Solutions Products will be subject to the Diverse Solutions Agreement and, if there is any conflict between the Diverse Solutions Agreement and these Terms of Use, the Diverse Solutions Agreement will control.
2. Buyfolio. In addition to these Terms of Use, your use of the Buyfolio service is subject to your payment of the fees provided in your monthly Buyfolio invoice email within thirty (30) days after the date of each email. Note that the Buyfolio service is included in the Zillow Premier Gold and Platinum subscriptions so Premier Agents with a Gold or Platinum subscription will not receive a separate email invoice for use of the Buyfolio service. If Zillow is unable to bill the credit card on file, notice will be sent to the email address on file and an additional billing attempt will be made at 3-days and 6-days from the first unsuccessful billing attempt. After the third unsuccessful billing attempt, the account will be cancelled. If you are not satisfied with the Buyfolio service, please contact us via our online help site. Buyfolio subscription services can be cancelled at any time by emailing support@buyfolio.com. If the subscription is billed on a recurring basis, and you cancel it during a billing cycle, you will be billed the full amount due during that billing cycle. Commission information shown on Buyfolio does not imply or express a contractual offer of compensation.

8. Software. The Services may include software for use in connection with the Services. If such software is accompanied by an end user license agreement ("EULA"), the terms of the EULA will govern your use of the software. If such software is not accompanied by a EULA, then Zillow grants to you a non-exclusive, revocable, personal, non-transferable license to use such software solely in connection with the Services and in accordance with these Terms of Use (for example, Sections 1, 2, 11, and 12).

9. Linked Materials and Third-Party Materials. The Services include links to third-party products, services and Web sites, as well as materials provided by third parties. Zillow does not endorse, and takes no responsibility for such products, services, Web sites, and materials. You understand that Zillow has no obligation to, and generally does not, approve or monitor materials provided by third parties through the Services. Your dealings with any third party arising in connection with the Services are solely between you and such third party, and Zillow takes no responsibility for any damages or costs of any type arising out of or in any way connected with your dealings with these third parties.

10. Claims of Copyright Infringement. Zillow respects the intellectual property rights of others, and asks that everyone using the Services do the same. Anyone who believes that their work has been reproduced on the Services in a way that constitutes copyright infringement may notify Zillow's copyright agent in accordance with Title 17, United States Code, Section 512(c)(2), by providing the following information:

1. Identification of the copyrighted work that you claim has been infringed;
2. Identification of the material that you claim is infringing and needs to be removed, including a description of where it is located on the Services so that the copyright agent can locate it;
3. Your address, telephone number, and, if available, e-mail address, so that the copyright agent may contact you about your complaint; and
4. A signed statement that the above information is accurate; that you have a good faith belief that the identified use of the material is not authorized by the copyright owner, its agent, or the law; and, under penalty of perjury, that you are the copyright owner or are authorized to act on the copyright owner's behalf in this situation.

Notices of copyright infringement claims should be sent as follows:

11. Intellectual Property. The Services are the property of Zillow, and subject to the intellectual property rights of Zillow and its licensors. ©2006-2013 Zillow, Inc. All rights reserved. Map data ©2006-2013 NAVTEQ. All rights reserved. ZIP+4 data ©2006-2013 United States Postal Service. Yahoo! User Interface Library ©2006-2013, Yahoo! Inc. and provided pursuant to the BSD license as set forth at http://developer.yahoo.com/yui/license.txt. Patents pending. Zillow, Zillow.com, the z-in-a-house logo, Zestimate, Make Me Move, Dueling Digs, Zestimator, Zindex, Postlets, Vyoo.it, Diverse Solutions, the Diverse Solutions logo, dsSearchAgent, dsAgentChat, dsIDXpress, AgentCast and dsAgentReach are trademarks and/or registered trademarks of Zillow in the United States and/or other countries. You may not use any of Zillow's trademarks as part of your screen name or email address on the Services. The names of actual companies, products, and services mentioned herein may be the trademarks of their respective owners. Any rights not expressly granted herein are reserved.

Zillow does not assert copyright or grant any rights to the underlying images or descriptions of real estate listings provided through the Services. Any use of these images and descriptions is subject to the copyright owner's permission and/or the requirements of applicable law.

12. NO WARRANTY. ZILLOW PROVIDES THE SERVICES "AS IS," "WITH ALL FAULTS" AND "AS AVAILABLE," AND THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, AND EFFORT IS WITH YOU. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ZILLOW AND ITS SUPPLIERS MAKE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. ZILLOW AND ITS SUPPLIERS EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES OR CONDITIONS, EXPRESS, STATUTORY AND IMPLIED, INCLUDING WITHOUT LIMITATION (A) WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE EFFORT, ACCURACY, TITLE, QUIET ENJOYMENT, NO ENCUMBRANCES, NO LIENS AND NON-INFRINGEMENT, (B) WARRANTIES OR CONDITIONS ARISING THROUGH COURSE OF DEALING OR USAGE OF TRADE, AND (C) WARRANTIES OR CONDITIONS OF UNINTERRUPTED OR ERROR-FREE ACCESS OR USE.

13. LIABILITY LIMITATION; EXCLUSIVE REMEDY. IN NO EVENT WILL ZILLOW OR ANY SUPPLIER BE LIABLE FOR ANY DAMAGES, INCLUDING WITHOUT LIMITATION ANY INDIRECT, CONSEQUENTIAL, SPECIAL, INCIDENTAL, OR PUNITIVE DAMAGES ARISING OUT OF, BASED ON, OR RESULTING FROM THESE TERMS OF USE OR YOUR USE OF THE SERVICES, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE EXCLUSION OF DAMAGES UNDER THIS PARAGRAPH IS INDEPENDENT OF YOUR EXCLUSIVE REMEDY SET FORTH BELOW AND SURVIVES IN THE EVENT SUCH REMEDY FAILS OF ITS ESSENTIAL PURPOSE OR IS OTHERWISE DEEMED UNENFORCEABLE. THESE LIMITATIONS AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM (A) BREACH OF CONTRACT, (B) BREACH OF WARRANTY, (C) NEGLIGENCE, OR (D) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW. IF YOU DO NOT AGREE WITH ANY PART OF THESE TERMS OF USE, OR YOU HAVE ANY DISPUTE OR CLAIM AGAINST ZILLOW OR ITS SUPPLIERS WITH RESPECT TO THESE TERMS OF USE OR THE SERVICES, THEN YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICES.

14. Changes; Discontinuance. Zillow reserves the right to change these Terms of Use at any time in its sole discretion. Any changes will be effective immediately upon posting the revised version of these Terms of Use to Zillow's Web sites. Your continued use of the Services after the effectiveness of such changes will constitute acceptance of and agreement to any such changes. You further waive any right you may have to receive specific notice of such changes to these Terms of Use. You are responsible for regularly reviewing these Terms of Use. Zillow may alter, suspend or discontinue the Services at any time to you and/or to others, without notice.

15. Choice of Law; Disputes. These Terms of Use are governed by the laws of the State of Washington, without giving effect to its conflict of laws provisions. You agree to submit to exclusive jurisdiction and venue in the state and federal courts sitting in King County, Washington for any and all disputes, claims and actions arising from or in connection with the Services and/or these Terms of Use. In any dispute arising under this Agreement, the prevailing party will be entitled to attorneys' fees and expenses.

16. Indemnification. You agree to defend and hold Zillow, its affiliates, and their respective directors, officers, employees, and agents harmless from any and all claims and demands made by any third party due to or arising out of your breach of these Terms of Use, your use of the Services, your violation of any law or the rights of a third party, or any Submission made through your Zillow user account or that you otherwise make available through the Services.

17. Release. You release Zillow, its affiliates, and their respective directors, officers, employees and agents from all liability related to any and all claims and demands you may assert against any third party arising out of the Services. If you are a California resident, you waive California Civil Code Section 1542, which states, "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

18. General. You agree not to export from anywhere any part of the Services provided to you or any direct product thereof except in compliance with, and with all licenses and approvals required under, applicable export laws, rules and regulations. All Services used by the U.S. Government are provided with the commercial license rights described herein. If any part of these Terms of Use is determined to be invalid or unenforceable, then the invalid or unenforceable provision will be replaced with a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Use will continue in effect. The section titles in these Terms of Use are solely used for the convenience of the parties and have no legal or contractual significance. Zillow may assign this Agreement, in whole or in part, at any time with or without notice to you. You may not assign these Terms of Use, or assign, transfer or sublicense your rights, if any, in the Service. Zillow's failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Except as expressly stated herein, these Terms of Use constitute the entire agreement between you and Zillow with respect to the Services and supersede all prior or contemporaneous communications of any kind between you and Zillow with respect to the Services. The following sections of these Terms of Use shall survive any termination of these Terms of Use: 3, 11, 12, 13, 15 through 18.