Beware of Scams and Internet Fraud

Scams are a reality of shopping online and offline. Zillow strives to provide a safe online community, but there is one critical heads up you should take wherever you go: Always be wary of giving personal information, financial information, or payments of any kind to people you don't know personally.

Red flags for scams! Use caution with the following:

  • Long-distance inquiries
  • Requests that you send a check or money order, or wire funds
  • Requests for personal and/or financial information
  • Offers to facilitate a home purchase or loan or rental by an individual claiming an affiliation with Zillow
  • Suggestions to use Zillow for money exchanges
  • Typos, grammatical errors and inflated stories

Please note: An agent or landlord should never ask for personal information or a phone verification code prior to seeing a property.

If you are selling or buying goods on the internet, any requests for bank account numbers, Social Security numbers, or being asked to provide them with a code sent to your cell phone via text or call are all signs of a potential scam.

If you find a fraudulent listing on Zillow, please report it by clicking "Report Listing" > "Listing seems to be fraudulent or illegal" on the listing page in question.

Reporting to authorities:

Federal Trade Commission: via its toll-free hotline: 877-FTC-HELP (877-382-4357) or the FTC online complaint form Federal Bureau of Investigation's Internet Fraud Complaint Center
Non-emergency number for your local police department.

Last updated:

September 3, 2013

Related questions: