FAQ's

Claiming Your Home

What does "claiming your home" mean?

Simply, it means you go to the home details page for your address and prove that you own the house listed on that page; you "claim it" as yours.

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Why would I want to claim my home?

A few reasons:

  • Update facts about your home — Since we get data from public records, the facts could be wrong. You can set the record straight by editing your home facts.
  • Create your own estimate — We start you off with our Zestimate® home valuation, but you can fine-tune it with your own estimate.
  • Make your estimate public — Ideal for folks selling their homes or those who just want to tell the whole story.

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How do I claim it?

Once you sign in and register, simply type in your address in the search field, click on your address on the map, then click "Claim your home." You will go through an easy process where you can claim your home by name verification or with official documentation.

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What does "claiming by name verification" mean?

It means you select your name from the dropdown list of randomly selected names in order to claim ownership. If you do not see your name, click "Don't see your name? Go here." This will allow you to claim ownership by entering your name and phone number. (Note: If the home is co-owned, only one owner's name may appear on the list).

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What are these names in the dropdown list? Are they previous owners?

No, they are not previous owners and they have nothing to do with your home. They are randomly generated names that we mix in with your name. This helps prevent fraud in case someone tries to claim ownership of your home.

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I don't see my name on the name verification page. What's up?

There could be a few reasons:

  • Check the address and make sure you are on the right home — your home.
  • If you co-own the home, check for the other owner's name.
  • Lastly, we might not have your name affiliated with the home. In this case, click "Don't see your name? Go here" next to the name verification dropdown list. This will take you to a page to enter your name and phone number.

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What if someone has already claimed ownership of my home?

If someone has claimed ownership of your home in error, you can dispute it. Go to the home details page for your home and click on "This home has been claimed by owner." On the next page, review the choices and select a solution that fits your situation.

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How do I "unclaim" a home?

If you claimed ownership of a home accidentally, recently sold your home, or you just want to release your claimed ownership to a home, you can release ownership by going to the home details page and clicking on the "... you have claimed this home" link, and then the "Release ownership of this home" link. You will then need to sign in and then you will be taken to the "Release Claimed Ownership" page where you can review the choices and select a solution that fits your situation.

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