How it Works for Borrowers

With Zillow® Mortgage Marketplace, you're in control: You remain anonymous to mortgage lenders throughout the loan request and quote process — no one will call you or e-mail you -- until you want to make contact.

How it works:

1. Create a Mortgage Request
   You create an anonymous mortgage request to purchase a home, refinance, or take out a home equity loan. Your name, address, phone number or Social Security number is not required. However, you need to be accurate in providing other background information — such as the type of mortgage loan you want, your income level and an assessment of your credit rating — through Zillow's secure system. Being truthful and accurate is important and required under our Code of Conduct. Lenders see your anonymous request and begin submitting real mortgage loan quotes to your private account on Zillow.
2. Choose the Best Quote
   Based on the information you provide, customized mortgage quotes — from an unlimited number of confirmed mortgage lenders — will be sent to your Mortgage Quotes section on Zillow. You will not receive generic marketing rates; each quote will be customized to fit your loan request by confirmed mortgage lenders. Each lender that participates in the Zillow Mortgage Marketplace is required to divulge all quotes, rates, and fees in the mortgage quote that is returned to you. You compare the information provided — including rates, and lender ratings — and then you choose the mortgage lenders to contact.
3. Contact the Mortgage Lender
   Contact the mortgage lender you like — either by e-mail or phone — and ask more questions about the loan quote or begin closing your loan. Please remember that once you contact the lender through our site, your e-mail (identity) will no longer be anonymous to that lender. Later, you can rate the lender based on quality of information and service provided so other borrowers can learn about your experience with the lender.

It's that simple and secure!

• Create a Loan Request
• See Sample Loan Quotes
• How Zillow Mortgage Marketplace is Different
• Code of Conduct
• Protecting Your Information
• Learn How it Works for Lenders