How Zillow Mortgage Marketplace is Different

Simply put, we bring borrowers and mortgage lenders together in an open, anonymous, and free forum where the right rate and good customer service wins.

How it works:

Borrowers submit mortgage requests anonymously and then an unlimited number of mortgage lenders can respond to borrowers' private Zillow accounts by submitting personalized mortgage quotes with real rates and fees. Borrowers are anonymous to lenders.
Only mortgage lenders that are registered, confirmed, and who have created a public profile on Zillow may respond.
After borrowers evaluate the mortgage quotes, they choose the lenders they wish to contact.
Lenders compete on price and customer service and build their reputations through public feedback by providing great customer service.

To maintain a high-level of quality and transparency, we ask both borrowers and lenders to adhere to our Code of Conduct.

Zillow Mortgage Marketplace IS:

Free for borrowers: Zillow Mortgage Marketplace is free for borrowers; we do not charge borrowers to submit loan requests. We only charge lenders for customer-initiated contacts. This means when a borrower decides to contact a lender, the lender will pay a specified fee to Zillow for that contact.
Anonymous: Borrowers are anonymous to lenders. No name, address, phone number, or Social Security number is required to submit a loan request. Only when a borrower chooses to contact a lender will they be asked to share their personal information, and make their identity known.
Open to everyone: Anyone can submit a mortgage loan request. Then, registered and confirmed lenders choose requests that fit their criteria and submit loan quotes in return — for free. Although borrowers are anonymous to lenders, truthfulness and accuracy are required.
Safe and secure: No personally identifying information is initially required from borrowers. Lenders register with Zillow and must be confirmed by a leading independent third party before they are allowed to provide loan quotes. All information is entered using Safe Socket Layer system (SSL) to encrypt sessions. SSL is an industry standard for keeping data and information secure and is used by lending companies, banks, and credit agencies.
Transparent forum: Securing a mortgage is a complicated process. That's why we've developed the Zillow Mortgage Marketplace to be open and transparent. We ask borrowers to provide as much information as possible — anonymously — and ask lenders to disclose all fees and closing costs upfront. Once borrowers receive quotes, they can learn more about lenders by reading their public profiles and reviewing customer ratings and reviews. Borrowers can then make an informed decision about which lender, loan, and terms to select.
Easy to use: It takes about 15 minutes to fill out a loan request. Lenders can receive e-mail alerts to review incoming requests and quickly respond with customized loan quotes.

Zillow Mortgage Marketplace IS NOT:

Involved in the transaction: Zillow Mortgage Marketplace is merely the meeting place where borrowers and lenders come together. Once a loan agreement is reached, it's between the borrower and lender; Zillow is not involved in the transaction.
A mortgage broker: Zillow Mortgage Marketplace is not in the business of brokering loans. We are not a licensed broker and have no part in the financial part of a mortgage transaction.
A Good Faith Estimate: A loan quote on Zillow is not a binding Good Faith Estimate. While we expect a lender's loan quote to be as accurate as possible based on the information provided by the borrower, the lender has not yet had an opportunity to verify the borrower's credit rating and other information in order to provide a Good Faith Estimate.