My wife and I live in Melbourne Australia and fell in love with the Charlotte area and bought and then sold and plan to buy again later this year. Dealing with someone overseas is not easy for either party and we were impressed with Monica's level of service and incredible thoroughness. We are not used to that here in Oz. This review is about the sale. I wont go into too much detail but suffice to say that to get the property ready to sell after the tenants vacated leaving the property in a fairly poor state from thousands of miles away was a tall order. When we went to sell I did not hesitate to call Monica and Bill. Monica volunteered to assist in this process and if I am honest she facilitated all the work for us. All contact was generally by Skype and Monica and Bill were available at all hours given the time difference between Victoria, Australia and NC. She arranged new flooring, painting, gardening, pool cleaning, repairs to heating and many many other issues. She then put us in touch with someone to stage the property. Whilst the bills for this were coming in thick and fast Monica reassured us that the money was well spent and she was right. She was very clever in the way she marketed our home by under pricing it and creating a buyer frenzy that brought us 28 showings and five offers in just 30 HOURS. We were blown away and achieved much more than we anticipated. Monica and Bill were a classic example of underpromising and over delivering. Estate Agents here in Oz tend to do the opposite! Cannot recommend them highly enough.