My wife and I have owned our home for 26 years, and previously refinanced three times. A few months ago we decided to look into the refinance process again, but wanted to make sure we shopped around for the best deal out there. Unfortunately, it seems that nowadays the refinance of one's home takes most banks 3 months...an industry standard. So, when I was told by Eric at American Bank that he would refinance our home in roughly 30 days, i was intrigued. Not only was I impressed with the turn-time from start to finish, but also the constant communication maintained between he and I. The last thing anyone wants is to have someone handling your greatest asset but to never hear from them. In closing, I would definitely recommend American Bank for the refinancing of anyone's home.
FIRST CLASS SERVICE! American Bank helped me secure a mortgage on the purchase of my home. I worked with Erica and she was absolutely wonderful. She helped me throughout the entire process and answered all my questions (I had a lot of questions!) She was able to lock me into a 30-year rate that was far better than anywhere else I looked. I will never have to refinance my house!
Erica and American Bank made the process incredibly easy for me. I have worked with other banks and American Bank is far better than the rest. They made the process so seamless and stress free! I would recommend American Bank to anyone and everyone.
We always thought that you could never feel like your grtting personal service over the internet and thru email, but Monica made it us feel that way and followed thru with all the details and kept us informed every step of the way. As long as Monica is at American Bank we will not hesitate to use them for a mortgage or refinance.
Both Ladies that I dealt with were outstanding. I have done business with several lending institutions and banks. This was the best experience I have have had because of the professionalism and patience displayed by your team. They wee very detailed and made the proper financial adjustments when issues arised. I highly recommend American Bank and will send every referral to your company. I am very pleased.
Iris Crespo and Jamey Gilmore were fantastic to work with. As a business owner, I had many concerns with the documentation that was required to receive approval for my refinance. Iris and Jamey provided answers and resolutions for all of my concerns. They went the extra mile to help me through my refinance--they showed absolute professionalism in dealing with me as a demanding customer. They should be commended for their efforts. I highly recommend their services.
I had an unpleasant experience with another financial firm to refinance my home. I was about to give up when I got an e-mail from Chris Kirkpatrick that stated he was trying to get in touch with me and had not received a reply. I thought, what the heck, I'll reply to his e-mail and then he subsequently called me. I explained my frustration with other loan companies and he assured me that he and American Bank could help.
Well, he was right. My experience with him was pleasant, trustworthy, and very professional. He was in contact with me every step of the way with helpfulness and reassurance since this was my first time acquiring a loan using e-mail communications and transactions. Not only did I have constant contact with him via e-mail, but he was expedient to call me personally and make sure that I knew every phase of the loan process. I got the loan I wanted and I would recommend American Bank to anyone. My experience was pleasant and with no stress thanks to Chris.
Our mortgage banker and loan processor went far above our expectations in completing our loan process and was able resolve an unexpected issue with our VA loan. All communication between parties was both professional and speedy.
I refinanced our house 3 times over the past 39years. Christopher Kirkpatrick was the best advisor we ever had to refinance. He was knowledgeable, prompt in returning my emails/phone calls and patient with my lack of computer skills. We had great conversations about the economy and he gave me support during this entire process. There were no surprises and closing was prompt and professional. I have already recommended him to my son's future endeavor of refinancing his first home. I feel confident Chris will be able to assist him and answer his questions.
I am very happy that I had an opportunity to work with American Bank FSB and especially with Sarah Ott. I attempted to work with my regular bank to combine a HELOC and Mtg to a lower interest rate and though I have been with one of the "too big to fail" banks with a logo of a stagecoach they were completely inept. I had such a great experience with American Bank that I plan to "spread the good word" at every opportunity. Sarah Ott was always responsive, helpful with advice, actually responded to a request while she was on vacation. I never felt that I was getting the run-around or lied to about any part of the process and she was there to fix anything needed promptly. Amazing Sarah and amazing American Bank. Is there a regular American Bank in New Mexico? I want to do more business with this fine establishment. Thank you again. Donna Long
Very professional and helped explain everything to me which made me feel very comfortable buying my first home. Took very good care of me. Responded very quickly when I had any questions and gave me their full attention when needed.