I had my house listed with Amy for the duration of her contract. She initially was very interested in selling my home, was responsive and had an offer quick. After accepting the offer the whole thing fell apart after an inspection, me accepting the terms and then more being asked for by the buyers. In my eyes once the offer is accepted the deal is closed but due to poor negotiation and closing skills that was not the case. After the initial botched offer it seemed she had little interest in selling them home and was less responsive and less motivated, it seemed she had moved on to her other listing. Given the large percentage commission paid to full service agents like Amy I would expect more. Find someone else who is ethical, has negotiation skills and is capable of selling the homes they take on.