Within a week of meeting Caleb Harsch on the Smits Team, our contract offer was accepted at the price he suggested--no counter. We drove up from Denver one day unannounced and immediately felt comfortable with him. He listened patiently to everything we said we were looking for, showed us some properties online and then scheduled viewings over a two-day period. He made sure we saw a range of condos in different locations so when we saw the one we bought we would be confident in our choice. He kept in constant contact with us over the period between contract and closing (he nailed the date without change) to make sure we had everything we needed. And the closing took all of one hour.