My experience with this agency has so far been anything but positive. I first contacted this realty agency via phone about a rental and was told that the representative in charge of the rental would get back to me immediately. 24 hours went by so I called again around 11am the next morning. Another girl assured me that the apartment was still available and someone would contact me for sure by the end of the day. No one called, so I called AGAIN around 5:30. An older lady answered this time and said that the apartment has been rented out that day, which was probably why no one had contacted me. She seemed shocked that no one had contacted me with an update, and said that a representative would call me the next day to see if there was anything they could do. A couple hours later an agent named Meredith called me and we had a very pleasant conversation. When she found out I had also been approved for an FHA loan but couldn't find FHA approved condos in my price range, she took down all my specifications and said that she would personally find properties (both rental and for purchase) that weekend and e-mail them to be on Monday. She called me Monday but I missed the call, so I called back and left a voicemail early Monday morning. Jump forward to Wednesday night (tonight) when I called her back again to find out what was going on, as she had not returned my call or e-mailed me the promised list of properties. Again, I was met with shock that no one had contacted me. Her explanation was first that she had lost her notebook at work (really?), and second she had given my specifications to a another staff member who was supposed to gather results for me during the weekend. The agent said that the staff member was pregnant so something may have happened with her pregnancy. I was promised AGAIN that she would "personally" take care of putting together a list of condos for me that are FHA approved in my price range, but I no longer wish to use them to rent or purchase a home. It makes me wonder if only people who are looking to buy really expensive homes are treated with professionalism.