We secured financing and reached out to the Kite team through the Zillow app on 7/10/15. Dominique called but due to a meeting I could not talk so we setup a call at 3pm the same day. She never called. I was also contacted by Becky via email on 7/10/15. She seemed very nice and responsive. I gave her a list of homes we were looking at and she said she was setting up a tour for Monday 7/13/15 at 6pm. On Monday my husband and I drove the hour from where we live to the Kite office. I called and left a message that due to traffic we expected to be 10 - 15 minutes late. We were very surprised to arrive and find the offices closed. We tried calling again and left Becky another message. After we waited almost 20 minutes I sent an email about the "miscommunication" to Becky asking her to contact us and we went home. We never received a response either via email or phone. We have since gone with another realtor. This experience was both strange and very disappointing. I would have to say we don't recommend the Kite team.