Andre was very quick to get back to us from day 1. He actually took the time to call us back at 9 pm to make our initial appointment. He was always very upfront with us, and very patient (as we were first time buyers). He advised us very well on when to lock our interest rate, as a result we were able to save money on our mortgage, which we really appreciate. He never promised things that he could not deliver, and in the end he over delivered.