She did not make a reasonable loan offer. Her % rate, term of loan was not even remotely close to what I was interested in, as well as what I requested, loan information.
Customer was offered PRIME rate on equity loan for the equity line amount he/she desired. Customer never once contacted me to discuss terms/conditions of equity line. The quote I provided matched the terms of the loan request I rcvd. Without any contact from customer via email or telephone it is hard to explain loan terms if he/she does not have a basic understanding. The prime rate on a equity loan is very hard to come by in this market and this review is not warranted by the misinformed customer. The customer should have contacted me with questions in October when the quote was provided instead of this review over a month later that is not accurate.