Couple years ago my husband and I decided to refinance our home. We did a lot of research hoping to find a Loan Officer that has a reputation of following through, someone with clear and concise communication skills and knowledgeable. We found fantastic reviews for Ariel Gunderson at Guild Mortgage (via Zillow) and we so we reached out. Ariel encompasses more than what we were looking for in a Loan Officer. Throughout our refinancing process she not only followed through but she works fast! She always updated us on the progress and took her time to explain all the confusing parts, we never left a conversation feeling confused. Ariel made herself available to us when it was convenient in our schedule and we really felt respected by her. She is always on time with deadlines, very prompt. All questions we had for her she was able to answer immediately and thoroughly - we gained immediate trust in her with handling the refinance. Everything went smoothy. Just recently we decided to purchase a short sale, our first one. There was no about that we would go through Ariel again to help us through the process. After sellers accepted our offer on the short sale we were given a deadline of 30 days to close (complete funding). With all the hurdles we had to go through previous to contacting Ariel we were left with a very short timeframe to complete the funding. Ariel came through and she finalized the funding effortlessly by deadline. I know Ariel worked hard on this...the reason why I say "effortlessly" is because she was prepared. She asked us for all the information she needed all at once and made it easy for us (her client). This time around we needed more education on the process. She assured us when we were worried and always gave us updates because she knew we were worried/stressed. I recommend Ariel to anyone, first time home buyers, experienced home buyers. Ariel has made our experience with the refinance and home purchase such a pleasant experience.