Seems to lack courtesy and respect for others time. An appointment was scheduled for 6pm on a Monday for which he canceled at 5pm (the listing was a 45 minute drive). This is understandable in most situations, however not in this case as home was placed under contract the day before.
Mr. Marsella please promptly cancel showings if a house is under contract so not as to waste others time and effort. Those who are viewing homes 400k+ tend to have jobs and commitments if you were not already aware.
The above review does not have any bearing on this agents local knowledge or negotiation skills, however does reflect poorly on his responsiveness and process skills as noted above.