Our daughter relocated to Baltimore for a job and after living there for 6 months in an apt. where she was paying significant rent, we suggested she begin looking for a place of her own. She knew which neighborhoods she liked and had a good idea of what she was looking for in a house. We got Bob's name from a realtor friend of ours because we live outside of Philadelphia. We liked him instantly. He listened to our daughter and also to our concerns, as parents. My daughter was looking online and Bob began emailing all of us listings that seemed to meet the criteria we were looking for. On our first day out with Bob, she found a house which really captured her heart. We counted on him to advocate strongly for her in negotiations as well as all through the mortgage underwriting process. He always kept us in the loop because he knew we felt anxious about her first home purchase. When there were hiccups along the way, he was readily available and able to work them out. We felt like he became a surrogate in our absence. He recommended good people to work with including the inspector and the title agent. He did a preliminary walk through to make sure everything the inspector wanted repaired was done, so there would be no delays @ settlement. Then we arrived for the real walk through and the list was absolutely completed and then some. We still keep in touch. There have been some minor problems that needed to be addressed and Bob has continued to help out with those. He just doesn't walk away after settlement because the deal is over. He wants to make sure everything is continuing to be okay. To us that is the definition of a full service real estate agent.