Don was very informative (and reachable) throughout my re-fi process and he handled my constant barrage of questions with professionalism and patience. He was able to lock in rates that were more attractive than local banks and other brokers on Zillow.
Closed purchase loan. Coomer Creek, Garland, TX 75040
I closed on the loan I received through Mr. Groff, and it was a very positive experience from start to finish. Don was very helpful through the entire process, and was very patient with me. Don explained everything in terms that I could understand, and his communication was excellent; he responded immedediately to all calls and email. I felt that Don was truly my advocate, and not just going through the motions for a fee. I would recommend Mr. Groff to anyone, and have - to my Mom! Do not hesitate to use Mr. Groff!
Closed refinance loan. Prospect Hill, San Antonio, TX 78228
We started the loan process at the end of May 2009 and closed on a refinance loan at the end of July 2009 with a fixed rate of 4.75% on a 20 year note. We could have closed much earlier, but shortly after we started the loan process rates crept up. We patiently waited and then pulled the trigger when the rates settled back down again. Don not only had the confidence that rates would come down, but correctly estimated when they would come down. Our loan process was as painless as it could have been and Don did all of the legwork for us. If you have not used a mortgage broker to purchase/refinance a home, please consider using Don Groff. We are in San Antonio and Don is in Austin and that distance did not make any difference at all. What went well? Our entire loan process. What could have gone better? Well I would like to shake his hand at closing.
Closed refinance loan. Barton Hills, Rollingwood, TX 78746
It was an absolute pleasure working with Don. Great service with easy to understand explanations, fast loan process, and excellent rate. On top of that his GFE was spot on so we did not have any bad surprises at closing. Too bad I did not find Don in early May when rates were even lower! I would definitively recommend Don to my friends.
Gave me a quote on Zillow, but it did not work out. Pond Springs, Austin, TX 78729
Don Groff is a consummate professional. He knows the industry and makes a very complex process simple and transparent for the consumer. His differentiating advantage is superior customer service and care. I chose not to refinance at this time due to break-even reasons. If I decide to refi in the future it will be with Don's assistance. I have already referred a friend looking at a refi scenario to Don.