I have worked with Brad twice now. When I purchased my home and when I refinanced for a lower rate. One of the big reasons I chose him is he is very responsive. No matter what time or how dumb the question was he was right there with an answer. I have dealt with others that will answer your email in a day or 2, not Brad, it was usually minutes for him to get back to me. Buying or refinancing can be pretty stressful but Brad made it a lot easier.
I enjoyed working with Brad every step of my loan process. He was very professional, knowledgeable, follows through in a timely manner and pleasant to work with. Buying a home can be a very stressful time; however, working with Brad made the whole process seem easy! And extra kudos for being able to close my escrow in 17 days!
Very positive and detail oriented. Kept us informed at every step of the loan process, sent videos on each step of the process that were informative. We completed the process completely via email and never once did I feel uninformed or confused as to what was required from us to finalize the purchase. I would seek their service again and I would recommend their services to anyone.
In the course of purchasing a home listed as a short sale, we were waiting for about 3 months for approval from the lenders. When this finally came thru, we ended up with a very small window (14 days) in which we had to close. If we didn't, it would have all fallen apart. Brad was able to work his magic, the loan funded, and we closed on time. His knowledge of the inner workings of the lending system is certainly how he is able to accomplish this, making him the perfect person to have on your team. There was never a time when I struggled to get in touch with him and his advice is always helpful. I wouldn't go anywhere else.
I just closed on my first home! I honestly could not have done it without Brad. He came as a recommendation from my realtor and I could not have asked for a better recommendation. Being new to the process, Brad walked me through step by step so that I would be prepared with all the documents when needed. He offered me different options on loans and kept me updated weekly on interest rates. When it came time to make my offer, Brad was prompt and I closed in exactly 21 days with keys in my hand. Thanks so much Brad for making this process stress-free and as easy as possible!
Brad did our initial purchase loan six years ago and we were very satisfied with how smoothly that went through. When it was time to refinance, it was a very easy decision to go back to Brad. Our initial attempt to refinance did not work out as our property did not appraise for the value where refinancing would make sense for us. As dissapointed as we were, Brad made it easy on us when he offered that when the time is right, we should try it again and he would pay for our appraisal cost. Sure enough, after a few months of waiting, we made another attempt to refinance. We took up Brad on his offer to pay for our appraisal cost and this time around, it all worked out.
As in our initial purchase six years ago and with our recent refinancing processes with Brad, he's always been consistently helpful, knowledgeable and always on top of things. What really stood out for me was how thorough and responsive Brad was. Responses to my e-mails or telephone messages were always instantenous. He's very good at following through, keeping us updated on where we were with the process and the documentation that we needed. He even took the time to drive over to our house for the loan signing and even came bearing gifts (the bundt cake was delicious and my wife loved the Cutco knife!).
With Brad, it's not just the loan process but most important to him is the relationship that he builds and being able to help people with their loan needs. I am a customer for life and I would highly recommend Brad to anybody needing similar services.
Closed purchase loan. Highland Terrace, Oakland, CA
The bottom line is this guy handles business. I tried working with several other brokers that would not give me the time of day because I'm self employed. Brad shined from start to finish throughout our loan process. I hope to do more business with him in the future.
I have had the pleasure of utilizing Premier Mortgage now two separate times for my home refinance needs. During each refinance, I had the opportunity to work with Mr. Louden and his staff to provide me with the latest and most accurate rates available to me at the time of my refinance.
When meeting Mr. Louden for the first time, I noticed that his office was well kept, updated, and professional. This reflected on not only Mr. Louden, but his staff as well.
While going through the loan process, Mr. Louden was very polite, upbeat, clean, and very meticulous with both my financial concerns and questions that I had for him. Everything was answered completely and to my satisfaction.
I was provided with up to date information on current rates and had a power point sent to me via email that explained the entire process to me. This power point was not a general one, but curtailed exactly to my specifications as it related to my loan.
I must really commend Mr. Louden and his team members on the quality of their work, which represents Premier Mortgage company very highly. Not only was all my paperwork and financial need processed quickly and in a timely manner as I requested, but done in such a manner that it truly made it seem as if they were processing their own loan. All the while, with a smile on their faces and constant contact and updates to me.
I truly was impressed with the level of professionalism and customer service I have received. I have had several refinances done with my home over the years, but never have I enjoyed or experienced the level of professionalism delivered by this company and employees. Thank you Mr. Louden!
I was referred to this company by a friend and I am extremely glad that I called. Because of the customer service I received from Premier Mortgage and the high quality of service by this office, I have referred your business to my other family and friends.
As I am also in the customer service field myself, it is nice to see your business treats their customers like family and not like a sale.