This is my 6th mortgage/refi (various lenders) and by far the easiest and fastest ever. I loved the online uploads and real-time checklists. Even though I never met with anyone face-to-face, my broker and processor were always available to me by phone and email. All questions were answered immediately and superb communication the whole way through the process. The rates and fees were so good I had a hard time believing they were real, but they were! What they said upfront held true all the way to closing. Very easy to work with, professional and knowledgeable, timely and accurate. Would highly, highly recommend. Great job Kevin & Steve!
Excellent service. Both myself and my real estate agent were skeptical about an out of state lender. but they proved us wrong. I could not get very fast service through my local bank so I decided to go with Box based on a rec from a family member. You can upload all of your documents online (so you need a scanner). it is much more convenient and fast than going to a bank. They closed our loan 1 week early. awesome.
This company was great. I saw that their reviews were positive on Zillow so I thought I would get a quote of their rates. They were quick to respond and were very nice. They have a quick efficient system to submit documentation for them to review. I've financed my house a few times and this was by far the best experience.
The refinance worked out great and it took 30 days. The rate I locked in was what I got. The quoted closing price was almost exactly what it ended up being. All documents could be uploaded to their secure website, rather than just through email which has been my experience with other mortgage companies. Overall I couldn't be happier.
I found the ability to upload all required documentation very helpful and felt very secure in doing so. I appreciated the phone call follow-ups/nudges to ensure I was providing the requested information in a timely manner. Once the loan went to underwriting, I always knew the current status.
Closed refinance loan. Sonterra-Stone Oak, San Antonio, TX
Box is simply the BEST! David & Heather handled the entire process with total ease. With the entire process being online and absolutely no paper handling, complete transparency, no hidden costs, this company clearly raises the bar in the mortgage lending industry. Thank You Zillow for helping me find this amazing lender.
Overall, I had a great experience. Determine the rate relative to point paid (or not) was easy to navigate and use on their website. Besides that, their team was on top of things, calling me and emailing me to ensure I got all of my information in on time to get the quoted rate. I was then out of town when the paperwork had to be signed, and they quickly arranged for a notary to meet me at the hotel lobby the next morning. Overall a very positive experience, and they truly made the process painless and easy, always taking the time to answer any questions that I had. I chose them because they were highly rated, and they lived up to my expectations. And their rate was the lowest, so a rare win-win.
This was the easiest refinance I have ever done!! Dave, Hillary and Shelly were very knowledgeable and helpful. They keep me in the loop at every turn. It was painless and fast, as long as you got them the information they needed.
Fantastic experience. Refi took less than 18 days from start to finish. Love the website and helpfulness of all who we spoke with. They followed up with us each stage of the process. Appraisal was smooth as well.