First initial contact was very responsive and knowledgeable about VA Loan. Long story short, it was extremely difficult to obtain the loan through people mortgage. I considered myself very knowledgeable about VA loan and real estate, because i was PCS 3 times in my career, bought and sold 3 houses.
I believed they delayed the process because they want you to be in so deep and can't back out from the loan or you will lose your house. Then Brian kept saying the rate isn't good enough to lock in...hmmm, at the time it was hovering around 4.125 ~ 4.25, but no i was locked in at 4.75. I definitely will refinance the loan once my house is done remolding.
Again, please do not go with this company, and definitely i will not use Brian as my loan officer. I will give him the effort in the begging, but from the middle toward the end it was a nightmare to contact him.More Less