I was able to meet Carol out of pure luck, after I had inquired about a home, I was interested in looking at. I was new to home buying, scared, nervous, and anxious all at once, I didn't know what or who to expect at this showing. I spoke with Carol prior to our meeting, to set up a date and time, so we were able to view the house. When I first spoke with Carol, I was extremely impressed over how professional our phone call was. I could tell by our phone call, Carol is very knowledgeable, passionate, and dedicated to her profession. Even by the simple phone call we had, I felt relief over the stress and anxiety, which was slowly growing up to that point. We were able to set up a meeting time, within the next day or two, it was extremely fast. When we finally met, again I was very impressed. Carol brought some paper work with her for me, it was information about the house we viewed. I was looking at a foreclosure, and it was information I did not know to even ask or look for. Carol had everything ready for me, any question I asked, Carol was able to give me an answer. After our meeting, I felt relief and confidence. As I said before, Carol is very Professional, kind, and passionate. I knew no matter what happened, even if the deal fell through with the property we looked at, I wanted Carol to help me buy my dream. Long story short, it took forever with my bank to put a bid together, and we missed the property by about a week. Carol knew what I was looking for, where I wanted to be located, and the price I was comfortable with. Carol sent me information on a number of houses, that fit my needs, while I was looking also. That to me meant a lot, Carol wanted me to achieve my dream, just as much as I did. I became interested in a property, which fit what I was looking for. I sent carol the information, and we were able to set up a viewing not long after. Again, I was extremely impressed, information in hand, we viewed the property. There was a few things I questioned later on after the meeting, Carol was more that happy to set up a second viewing, at the same property. I was happy with the viewing, so I turned to the bank for a bid. This property didn't work out, the selling bank could not accept my bid, because of it being lower than needed by the bank. I started my search again, and found a property, that literally fit everything I was looking for. Carol and I set up a viewing again, and I knew that property was the one. I went to work with the bank, to put my bid in to the seller. The bank produced a bid for me very fast, and the seller accepted my bid. Because of the type of loan I had, I needed to get contractors in the home for estimates. We were there on several occasions, Carol was able to work with me, when I needed to get the contractors there. I never had to reschedule, or push off a meeting with a contractor, Carol was there when I needed her the most. Throughout the process, she kept me updated on all the paperwork, and information from sellers agent. I had more paperwork that I could have ever imagined, but not once did I feel lost. With the condition of the property I purchased, there wasn't a lot of known conditions of the house, by the seller. The property was "AS-IS", and during all the paperwork, Carol pointed out all the important areas concerning the condition of the home. Long story short, we made it through the paperwork, contractor meetings, etc. It was time for closing, again I was nervous, and did not know what to expect. Carol assured me, everything was great, nothing to worry about. Everyone I spoke with over the phone, my loan officer, sellers agent, Carol, etc. I was finally able to meet, during my closing. In the blink of an eye closing was over, and the keys were in my hand. My dream was now a reality, and I could not thank Carol enough, for helping me achieve it. For me, first impressions are everything, I knew when I met Carol, she was going to help me reach my goal. If it had been anyone else, I probably would have given up. I actually did give up, until I seen an email from Carol, with property listings. When I seen the email, that to me meant a lot, I did not feel like I was a number or just a dollar sign. Carol was helping me reach my dream, and I believe, if that didn't happen I wouldn't have this property today. As I said Carol is very professional, passionate, and knowledgeable about her profession. And after this experience that Carol helped me with, I wish I could purchase a house everyday, so I could work with her again.