My husband and I have been to many open houses over the past couple of years and met numerous real estate agents. We met Carole at an open house in San Francisco in 2013, had a friendly chat with her, and signed up for her email newsletter. When we decided to seriously start looking for a house in 2014, Carole immediately came to our mind as a real estate agent we were interested in working with.
I contacted Carole about meeting in person, and she responded quickly and agreed to meet us that Saturday. Carole asked us to send her a list of must haves prior to our meeting which helped us focus on what we wanted and what we were willing to compromise on. When we met Carole on Saturday, she had already done a search using our parameters and generated a list of potential houses. She discussed the current state of the San Francisco market and what it would take to be competitive. Since I am a SF native and we had been to many open houses on our own, Carole felt we were already ahead of the game and expressed confidence in us. She advised us to check out open houses the next day and email her a summary of all the houses we would see.
The next day, my husband and I went to several open houses and immediately emailed Carole when we saw a house we were interested in. She contacted the seller’s agent right away to get the disclosure packages for us so we could consider whether to make an offer, and we received disclosure packages within an hour of asking for them.
We fell in love with one of the houses we saw but learned that offers were due the next day at noon! We immediately called Carole about putting in an offer, and she advised us on how to make the most competitive offer. After our call, Carole kicked into high gear. She emailed us back right away summarizing our conversation on the decisions we had made to include in the offer. She contacted our lender about contingencies and the number of days to close of escrow. She also advised us to draft a love letter to the sellers to include in our offer. After a flurry of activity on Monday morning, Carole had all the documents in place and our offer was ready to be submitted by 11am with an hour to spare.
Multiple offers were made on the house, and we stood out because the sellers loved our love letter. However, the sellers decided to counter offer to everyone. Carole advised us on how to respond to the counter offer and helped us remain calm during this anxious time. After the counter offers were received, Carole spoke to the seller’s agent to assure the agent that we would meet the contingencies in our offer. After this conversation, the sellers decided to accept our offer. My husband and I were elated and shocked that our very first offer ever was accepted!
Carole then guided us through the tedious process of closing escrow and communicated with our lender to ensure everything was proceeding according to our timeline. We had a very stressful closing process due to a couple of bumps in the road, but Carole was always available and very responsive during the entire process. When we finally closed escrow, Carole told us that our experience was the dream purchase and even she was amazed at how everything turned out so well for us.
My husband and I were very happy that Carole represented us in the purchase of our first home, and we would highly recommend her to anyone seeking a knowledgeable and hard working real estate agent!!