We met Carrie at an open house and, although we already had an agent, she was extremely helpful and explained several terms, processes and mortgage options that our agent hadn't. So we switched.
Carrie was awesome, loved going to see houses with her. She was flexible with time and seemed to quickly pick up on what we were looking for. When viewing houses she'd let us look and kind of just enjoy the experience with us, stepping in to point out strong positives or negatives (lead paint, etc.) only when necessary. We found a house on our second day of viewing, didn't get it, then found another on our third.
The best part was Carrie helping us through a difficult closing process. Though our lawyer was also helpful, Carrie was first to respond with a call to help us better understand a rare property issue. She was on top of her stuff, always calm, and great company for an intense couple of weeks.
Plus she's wicked funny.