I bought my first home this past year. Going through the USDA Rural Development program, it can take longer than many mortgage companies to go through the steps of buying a home. Diane was very knowledgeable on the steps of buying a home, our area, and took me to see at least 10 houses, being helpful, energetic, and knowledgeable at each home. She always answered all of my questions and worked hard on getting answers if the question was one that needed research. She made the process painless and I couldn't believe it when I had closed on my home, after hearing horror stories of how hard it is to buy a home- Diane made each step of the process easy.