Charlene helped us with out first home buying experience. We would ask her zillions of questions - which she would answer gracefully and patiently. She is very responsive. She would respond to us almost any hour. She let us make our decision at our own pace. She knows the market well and shared with us the right house at the right price. She followed up with us even after the closing to make sure everything was ok. I would highly recommend her as a realtor.