• Charles L Norman

We met Charles by luck but in actuality, I can truly say we were lucky to have met him!! We were viewing different properties for sale, and at the very last one on the list, he was also viewing the property for a prospective buyer. We spoke, he gave us a card and from the first conversation, we immediately felt at ease with him.

We contacted him by phone and expressed that we had some special requests that we needed him to take into consideration. After discussing some particulars, he began sending me an email with prospective properties immediately, keeping in mind those conditions and always striving to make sure he maintained our best interest. Once we decided which properties we were interested in, we set up a tour of all of them on a short notice. in fact, there were several times I asked him to view properties on short notice and he was able to gain access to them quite quickly, working into whatever schedule was convenient for us. Before we visited the possibilities, he always did some research, letting us know of any potential reasons we may want to skip over our preliminary choices taking into account our aforementioned conditions; regardless, he always stood by the ready to help us view any property we were interested in.

We eventually decided to purchase a home and after Charles' effective advice and negotiation, we settled on an agreed price with the seller and their agent. Because the sale of the home would be a short sale, there were many procedural pitfalls and delays; through it all, not only was Charles knowledgeable, communicative, and forthright, he also assisted the sellers agent who had not done a short sale previously. As one major condition we faced was that we had to move by a certain date, he facilitated the process with expert precision, never losing sight of our deadline. In fact, whenever something seemed to be taking longer than normal, he immediately interfaced with the seller's agent which most often ended up in immediate results!

During each milestone of the process, Charles was quite effective at explaining things, furnishing approximate timelines and putting us at ease. His communications were always clear, in simple terms that were easily understood and never condescending. Furthermore, his availability for on-the-spot communication was excellent, in whatever medium available at the time - phone, instant messaging, or email!

In summation, I would strongly recommend Charles to anyone who might be interested in selling or buying real estate. He is intelligent, motivated, knowledgeable, and above all, very trustworthy.…MoreLess