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Sr. Loan Officer, MLO-Virginia (17 years experience)
After making contact with another lender in the area, we expressed to our buyer's agent our frustration with their lack of urgency in their response time. Our buyer's agent then recommended Charles Merrill to us. Charlie was extremely responsive to us, going out of his way to stay late, as we were living out of town, and helping us to accomplish as much as possible via telephone and email. Throughout our complicated transaction (issues with the title on the seller's part), Charlie remained calm & helped us to maneuver through the process.
We absolutely recommend Charlie, especially to those who are first-time buyers or involved in a complicated transaction.
Charles Merrill is excellent to work with if you are considering purchasing a home. He made sure to provide me with all necessary forms and documents that I needed to sign in order to move the process along quickly so that I could move into my home as soon as possible. Throughout the entire closing process, Charles was very professional and helpful. He answered all questions that I had and was able to get me the best and lowest rate on my home. I highly recommend him as your real estate professional for the purchase of your home.
Have used Charlie for two home mortgages, I would recommend him to family, friends and co-workers. Charlie keep me appraised of every step of the process. He returned my calls in a timely manner. He is experienced and very honest. He is a pleasure to work with!
Charles is top notch! He was very knowledgeable and helpful. We had a very difficult loan with my mother in-law and a refined for us as well. He went above and beyond to take care of things for us. He made sure that most of all what ever we did was in our BEST interest! I would recommend Charles to anyone purchasing a home or doing a refinance.
Absolutely the best mortgage man in the business. I have worked with Charlie on multiple properties and he has always had my best intrests at heart. I have referred him to multiple family members and he has provided A+ professionalism all the way around. By far the best experience I have had in closing real estate from start to finish.
Charles was very professional and attentive. His attention to detail and caring attitude made doing business with him and his company a pleasure. I would recommend Charles to anyone in my family and to my closest friends. You know your going to be taken care of... he is the best! He truly cares about his customers, has the knowlege to explain every detail and works hard to get the job done.
Charles was very helpful in helping me through the process purchasing my first home. He was knowledgeable and patient with me throughout our interactions and answered any and all questions I had along the way. Whenever there was a bump in the road he stayed calm and reassured me with good advice.
It has been a pleasure to work with Charlie for all my mortgage/refinance needs over the last 5 years. Charlie is very professional, knowledgeable, and honest which is why I keep coming back. What separates Charlie from a lot of the other loan officers out in the market is that he takes the time to truly understand your needs, which ensures he finds the right product for you. I also like the fact that Charlie leverages his years of experience to help guide you through the process, so that you can hit your target closing date. Another reason why I keep coming back is that I have found that Charlie is able to offer better rates than a lot of the bigger banks out in the market. I would highly recommend Charlie to any friend or family who is looking to obtain a mortgage or refinance. If you're looking for loan officer give Charlie a call, I promise you won't disappointed.
We were in another state when he was recommended by our realtor. This was our third house and we normally just go through USAA because they work with military regularly but we figured why not. When we spoke to Mr Merrill he was very honest and professional. From the beginning of process he was very proactiv to make sure paperwork was in order. Would highly recommend to others.
Response from Charles on 10/09/2013
Thank you very much for the review! It was my pleasure to help and I hope you are enjoying your new home.Please feel free to call if you need anything.
Charlie was very personable. Although our loan wasn't the biggest, he treated us wonderfully and guided us through the entire process, which was important as first-time buyers. We continue to pinch ourselves and appreciate Charlie's great work.
Response from Charles on 10/09/2013
Thank you very much for the review. I am very happy to have been a part of your new purchase! If you need anything please feel free to call.