Anytime we have needed anything, Char has been ready, willing and able. Point in fact, hubby bought a boat. Immediately wants to take it out on the water. I am freaking out because it is a Sunday and there is no insurance on it. Hubby says he just wants to fire it up in the water and then be finished. Sure he will be finished! I called Char on my cell phone, gave her the info and was insured in ten minutes! On a Sunday no less. She may not have been very fond of us that Sunday! We are extremely fond of Char! Sorry Char! I will try to never let that happen again!