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Charter One

Purchase Loan,

Ratings & Reviews

We gave the bank nine weeks to organize paperwork and close the deal. The day before closing the bank still called looking for more information. We were unable to close on time as the bank could not do their jobs. Our loan officer quit answering the phone or returning phone calls. Save yourself the aggregation and go somewhere else, anywhere else.More Less

Took 7 weeks to close. First agent who we were working with passed away. A new agent took over. On several occasions he was on vacation without a back-up. I never did get an accurate dollar figure to bring to closing. At closing, the amount due by me was $8,000 higher that they told me - very embarrassing!More Less