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Cheyenne Wilbur

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Agent

15 Recent Sales (last 12 months)

Real estate agent (16 years experience)

Specialties:
Buyer's Agent,
Listing Agent,
Home Staging Services,
Staging

Ratings & Reviews

Cheyenne Wilbur is amazing at what he does! My husband and I were first time home buyers 2 years ago. Cheyenne took the time to build trust and grow a wonderful professional friendship that to this day we maintain. Great real estate agent which I believe comes from being a genuinely good hearted nice person. With no reservations I would recommend Cheyenne as your next real estate agent.

  

03/25/2011 - Raquel6
Bought a Multi Family home in 2008 for approximately $1.0M in South Pasadena, CA.

Cheyenne Wilbur is amazing at what he does! My husband and I were first time home buyers 2 years ago. Cheyenne took the time to build trust and grow a wonderful professional friendship that to this day we maintain. Great real estate agent which I believe comes from being a genuinely good hearted nice person. With no reservations I would recommend Cheyenne as your next real estate agent.

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02/04/2011 - Daniel J Hammes
Sold a Single Family home in 2011 in Printers Row, Chicago, IL.

We have used Cheyenne as an agent in the past to both buy and sell property. We have been very pleased with his expertise, ethics and professionalism. He went above and beyond what we have experienced with other agents. We have and will recommend him to family and friends -those that have used him have been very pleased with his services.

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02/01/2011 - lilliemae88
Bought a Single Family home in 2008 for approximately $500K in East Central, Pasadena, CA.

Cheyenne helped me buy exactly the house I was looking for in Pasadena. He is very patient, competent and reliable during the whole process from showing me the homes, negotiating a fair price, and during escrow. I didn't want a agent that was aggressive or pushy and that was why I chose Cheyenne. I would recommended Cheyenne to anyone interested in buying or selling a home.

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02/01/2011 - JeffDoden
Bought a Single Family home in 2009 for approximately $400K in North Arroyo, Pasadena, CA.

We bought our first home with the help of Cheyenne and couldn't have been more happy with the process. Being first time home buyers, we didn't know a lot about the process - Cheyenne was extremely patient with us, teaching us all of the important details along the way - not just telling us things, but actually making sure we understood exactly what was going on - something I couldn't value any more. We will be working with Cheyenne for the rest of our lives or as long as we live in the LA area and wouldn't hesitate to recommend him to anyone.

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02/01/2011 - vonkarnap
Bought a Single Family home in 2003 for approximately $500K in Pasadena, CA.

Cheyenne was wonderful when my wife and I purchased our home. He listened carefully to what we wanted, and was extremely patient as we looked at one house to the next. When we found what we wanted, Cheyenne succeeded in getting our first offer accepted, and stayed on top of things through the entire escrow process. He is extremely skilled at what he does, and I have recommended him to many of our friends.

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02/01/2011 - MD3.14
Bought a Single Family home in 2007 for approximately $550K in Duarte, CA.

Agent was ready and able to find us the home we needed three years ago, when the market was oversold and it was difficult to find a decent home. Cheyenne was always there, and he negotiated a good deal for everyone.

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02/01/2011 - chuhuang
Bought a Condo home in 2010 for approximately $450K in Verdugo Viejo, Glendale, CA.

Good to know that he's a veteran in this business so he can sniff out any red flags in advance. Also made the whole paperwork process very easy for us.

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01/15/2011 - Armond M
Showed home in 2011 in Pasadena, CA.

Don't expect him to stick around if you take more than a few weeks to buy a home. Any longer than that he'll bail on you. It was very unprofessional. You've been warned. UPDATE 1-18-2011 This is an addendum to my review as it seems his side of the story needs to be explained. We actually worked with Cheyenne for about 4 "solid" weeks...not 2 months as he stated. 2 weeks of that was totally wasted due to him not particularly showing too much enthusiasm to show during late December. I personally did go out with him one particular day to see about 4-5 homes but they were pretty poor showings frankly. Prior to working with us, he was chasing us down by phone every few weeks "keeping in touch" for over 3 months. It was he who came after us to create business. We were on his MLS list and got updates regularly. We kept requesting showings but very few were shown...he simply didn't seem very interested. The house he mentioned that we were interested in came back on the market so he showed it to us. He became rather aggressive and pushy. It was clear he wanted to close the deal. This was a BIG decision for us and A LOT of money. Instead of working with us and making us feel comfortable, he was more interested in appeasing the seller's agent and getting his commission. We were to spend in excess of $650K on a home and yet be expected to beg for it? That's how he made us feel. Writing letters and bending backwards is not our style. A Realtor should understand his client's needs and wishes...not the other way around. Needless to say, we didn't get the home because the bids were well in excess of what we were willing to pay. That's fine...it happens. It turns out that's not good enough for him and he dropped us. He claimed that "we weren't on the same page." We always thought that the Realtor should be on the same of the clients he is working with...NOT the other way around. When we started working with him, he claimed he'd stick it out with us as this is part of the process. Apparently he didn't hold up to his word. This behavior is extremely unprofessional. As you can see from his response....his tone revolves around himself..not his clients. We'd not have worked with him if it wasn't for his persistence in trying to gain business from us. To answer is "trust" issues: 1) I was totally honesty and upfront about my job situation and dislikes of particular areas. If he had issues with that he should have raised them at the time of deciding to work with us....not after wasting a month of our time. I could have lied about my job...I didn't. Instead I was honest with him. 2) I didn't go behind my previous Realtor's back because I told my prior Realtor that I had contacted two other agents to verify the SELLER's agent's story. My previous Realtor knew all the details of what I did. Nothing was kept from him. 3) When we are uncomfortable with a request from our Realtor do to something, we won't do it. If he had any real interest in working with us, he'd have accommodated our discomfort and worked around it. Instead, it was his way or the highway apparently. Now you have heard our side of the story.

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Response from Cheyenne Wilbur on 02/01/2011

The heart of my philosophy as a real estate agent is to maintain clients for life, and that goes beyond any single transaction. My goal is to get my buyers the home that they want, whether that takes a few weeks or a few years (I have had it take that long with some clients) and I strive to always exceed client expectations. As one of the top 10 agents for my company, I have shown that I do get results. However, if a client is not working as part of the team - not trusting my advice or is demonstrating actions to cause me to mistrust that person, then I will sometimes suggest we part ways. I always hope it is amicable, and they will find an agent that will be a better fit for them. Since I do pride myself in given exceptional customer service and give a great deal of time to helping clients find the right home it is important I am working with clients who trust me and value my experience. Unfortunately, this was not the case with this client . I unfortunately had to dismiss this client, and I am sorry he is upset about that. However I was no longer comfortable working with him after a few weeks because 1) he shared that while working with a another agent he went behind his back with two other agents to ask about a particular home (since trust is an important part of my relationship with my clients, this raised some red flags for me) and 2) when we wrote up an offer he followed none of my advice, which demonstrated he did not trust me or value my experience (again raising red flags for me). Needless to say, we did not get the house. When a client tells me they want a house and we are writing up an offer, then my goal is absolutely to close the deal for them - and I will share every bit of knowledge and experience I can with them to help get them that home. Sometimes you do have to be aggressive to get the home you want, and one of the benefits of working with an experienced Realtor is that they can guide you about all the details it may take to be the winning offer. It's not always just about price. My method in showing homes is to listen to my buyers' likes and dislikes so we can be as efficient as possible. I take copious notes when we go out and look at homes. Then based on that buyer criteria, I will review new listings and decide if it's worth looking at or not. I knew that the listings that were being mentioned by them were not something that they would like, based on knowledge of the home and knowledge of the neighborhood. Also, if it's a short sale, I will check out what kind of a short sale and then recommend whether to see or not. The worst kind is an exorbitant debt over the list price, two loans outstanding with two different banks, and a listing agent who has no experience with short sales. That's not something a buyer should get involved in. There are many real estate agents out there and I wish him all the best in finding a better fit with another agent.