Overall, we give Chuck Chrobak and his team at Home Street bank was a perfect 10 when it comes to customer service and guiding us through the whole home buying experience! From the start, Chuck was very personable and professional. We were not first time buyers, but still nervous due to past experience and Chuck was fantastic in communicating the process, he explained everything with patience and confidence. After going over our situation, he was able to formulate multiple plans for achieving our goal of home ownership and wanted us to have multi options so we felt comfortable with the transaction. During our purchase, Chuck and Krista Gustelius (mortgage loan assistant) were proactive when working with us and that made us feel valued. We appreciate how smooth and easy the home purchase went with no surprise. We loved how Chuck and his team consistently did temperature checks before and after closing to ask if we had questions in effort to make us feel confidant and comfortable. Chuck was so flexible in working with our crazy schedules. He offered to meet us in person at a place of our choice or have phone conversations late in the evening. Chuck and his team made this a very pleasant experience and they are the only place we will do business with for any future real estate needs. Once you work with best, there is no need to deal with the rest. My family and I are grateful and thankful.