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  • Cole Taylor Mortgage

  • Cole Taylor Mortgage| 1
  • 4.7
     (212 reviews)
    Responsiveness: 4.7
    Knowledgeable: 4.8
    Helpfulness: 4.7
    Follow Through: 4.7
  • Views: 53159
Mortgage Professional
VP Branch Manager
  • Contributions:1
  • Screen name:Cole Taylor Mortgage
  • Member since:05/16/2007
  • License #:
    • 493677 (NMLS)
    • Cole Taylor Mortgage
    • 12412 San Jose Blvd Suit 203
    • Jacksonville,FL 32223
  • (888) 789-6220
Ratings & Reviews
 - Highly likely to recommend
06/14/2013 - user33426388
Applied for a loan, but it didn't work out. McGilvara, Mercer Island, WA 98040
Worked with Mark to refinance but unfortunately reached a point where he felt under the circumstances his bank was not my best option. I appreciated his candor and willingness to forego my business to help me secure the best deal. I hated to start over with someone else but now that it is done, his advice was correct.MoreLess
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Response from Cole Taylor Mortgage

 

 - Highly likely to recommend
06/06/2013 - user1615176
Was pre-approved. Como, Falcon Heights, MN 55108
Mark was extremely helpful, patient, honest, and professional. We would not hesitate to use him again. He was attentive to our particular needs and always cordial. He is very experienced in this refinance process and it showed in our dealings with him.
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Response from Cole Taylor Mortgage on 06/17/2013
Thank you so much for submitting your survey. We, at Cole Taylor Mortgage, look forward to doing business with you again in the future. Again, if there is anything that you may have questions about, please do not hesitate to contact us.

 

 - Highly likely to recommend
05/09/2013 - user935237
Closed refinance loan.
Working with Mark Welnatz on a refinance was an excellent experience. Mark was incredibly responsive, knowledgeable, helpful, and patient. He even went above and beyond by helping me figure out fluctuations in interest rates and helping me try to get the lower rate possible. The quality of his work product and explanations was superb. I felt 100% confidence in him, which was top priority for me since I had never refinanced with a lender across the country. Mark's loan processor, Kristina Borge, was also a dream come true. She was super responsive, accurate, friendly, helpful, and I could always rely on her to answer my questions. The two of them make an amazing team, and I have already recommended highly them to friends and colleagues.MoreLess
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Response from Cole Taylor Mortgage on 06/17/2013
Thank you for taking the time to complete the survey. We are thrilled to hear that you are so happy with BOTH Mark & Kristina - we take great pride in our outstanding customer service. If there is ever any questions and/or anything you may need, please call us at 904-683-4700. Thank you again for your business!

 

About Cole Taylor Mortgage

Add personality to your profile! Tell the community about yourself, your home, and your profession.

As a proven professional, Greg Lavallee brings over 18 years of experience in sales and financial services to Cole Taylor Mortgage.  As a Mortgage Manager, Greg's primary goal is to listen to his individual client's needs and provide them with an unparalleled level of customer service.  He understands that his customers lead busy lives so he makes himself available to answer questions seven days a week, by email or by phone.  Greg never forgets that he is assisting customers with one of the largest investments of their lives and he is honored to consistently receive top customer service scores.

 

Here is what some of Greg's past customers have said about their mortgage experience:

 

"Greg was the first lender to call me when I was looking to refinance. He was very professional, easy to talk to and explained all my options. I felt really comfortable working with him. All other lenders who contacted me after the fact did not compare in service."

 

"Great experience overall. Greg was responsive, very helpful, and certainly provided myself with a very good rate. The entire process was great! Would recommend Greg to anyone considering a mortgage or re-financing."

 

"Greg Lavallee has impeccable customer service skills and makes himself available nights and weekends to make your experience exceed expectations."

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