I have been in real estate since the late 70's, buying and selling, brokering and trading mostly income producing properties. I have had single family homes, duplexes and triplexes and my wife and I have purchased, managed and maintained 20 unit and 26 unit apartment buildings over the last 17 years. In that time we have met and dealt with many real estate brokers both in the residential and commercial markets. Some have been good some have been bad.
We were looking to buy a SFR for investment purposes and our son and his wife suggested we meet and talk with Colleen. They swore by her from a resent transaction she managed for them and they were most impressed with the digging of details and the relentless efforts she gave to all aspects of their transaction.
Although we had a great broker when selling our 26 multifamily units we felt we really need a very sharp broker for the single family resident property. We listened to our kids and we met with Colleen. We told her what our goals and objectives were, with the home, we were seeking and the price range we could afford and the area we liked.
We were reasonably impressed with Colleen to begin with and as the days came and went our impression of Colleen grew in leaps and bounds. We were very pleased with the inventory of homes she scheduled us to visit. They met our criteria to different levels of excitement and we elected to pursue one in particular.
It was at that point in the process that our impressions of Colleen began to skyrocket. Because of the extremely tight lending market we felt there might be some trouble in obtaining a loan. Colleen after locating many, many lenders for us, to talk to, we managed to get preapproval for the needed loan amount for the particular property we wanted. Believe me this process was not easy, I'm retired and with only my social security income, but that coupled with my wife's home-based business income and a hard to find lender we were somehow able to get preapproved. And it was only because of Colleen's constant digging for lenders willing to work with us. Something my wife and I could not have done along.
After getting preapproved and having selected a property, Colleen stepped it up to the next level of service. It was unknown, to us, whether the property was connected to the city sewer system or if it had septic tank system, neighbors had suggested we check. The current seller did not know (seemed strange, but he was "flipping" the property and didn't seem to care). Colleen was off to the city planning department searching through the records and permits associated with the property and within days presented us with copies of the original permits showing location and type of septic system that was used and the date and year of construction, this information was almost priceless. It gave us cause to have the seller certify the septic system. Again this was something my wife and I would never have considered to do. I confessed to my wife I have never seen an agent go to these lengths of service.
During the offer-counter-offer process Colleen was a champion again. She managed to get the escrow closing time needed for us to perform, which was not easy to get the seller to accept. Plus she was able to negotiate an earnest money deposit of less than 10%, for which she said she would treat as if it was her money, (i.e. making sure everything was perfect for us and to our advantage before letting us agreeing to releasing the funds to the seller).
When it came time for the home inspection Colleen introduced us to a home inspector which she had worked with and who we interviewed and were pleased. His report was detailed, comprehensive, neatly presented and very timely.
It was at this point when once again Colleen "leaped-into-the-breach" and began to work her magic with asking for and getting allowances for the negative finding from the home inspection . Our original purchase price offer was $5,000 below the already reduced price of $9,000 and through Colleen's knowledge of negotiations she managed to get another $2,500 price reduction for the negative inspection allowances. At this point I told my wife I have NEVER seen an agent go to the lengths Colleen has gone in giving the best service I have ever received from a broker.
Sold a Single Family home in 2010 for approximately $100K in Victoria, Riverside, CA.
They are the best. I needed a short sale specialist and they were great. Informative, respectful, incredible customer service. They made an unpleasant situation painless. I would recommend them to everyone and I would use their services again in a heartbeat. I can't thank them enough!
Listed, but didn't sell my Single Family home in 2012 in Laguna Hills, CA.
We were looking for someone who had done short sales before and had a lot of knowledge about the process. Yes, Colleen definitely knows the process and was just the person we were looking for. We were anxious and uncertain about the process and what to expect. Colleen, being that she was very knowledgeable, was able to help us understand and definitely feel more comfortable with the process. We had a great experience. Colleen was very professional. She explained each step and was in constant contact with the bank. She always kept us apprised of what was happening, step by step. It was definitely better than what we expected. Having never dealt with anything like this before, she helped us understand and then never let time go by without keeping us aware. After dealing with bank personnel for months without any real help, Colleen was amazing. It had been 18 years since we really had any dealings with a realtor, and we were pleasantly surprised. We were kept in the loop. We never had to wonder what was happening. And Colleen became a friend, not just a realtor helping us with the process. Colleen really cared about what happened and wanted us to be able to get the most out of the bank & have the best options available. She worked tirelessly to help us. We knew she really cared. We would definitely recommend her 100%. Don't waste time calling around. Colleen will do everything possible to help you...painlessly.
I am an Investor from Victorville, CA. I have multiple properties and in the last several years, I was affected by the housing market downturn. Before I met Colleen, I dealt with different agents and different brokers, who really couldn't help me with the specific properties that I had. I met Colleen through a card in the mail. I gave her a call. She was very attentive to my needs. She's very caring and helpful. Two years later Colleen successfully short sell 3 of my properties. I'm burn free and a happy customer. If you need somebody who could get the job done, plz contact Colleen. She's good at this job. I rate this company 100% excellent. This company communicates very well, they really do their job. They answered all my questions firmly. I was treated very courteously and respectfully. They cared for me and my family. This company wanted to see us happy. They are honest and did what they said they'd do. They're not afraid to fold their sleeves up and get their hands dirty. They will successfully sell the house for you if you give them the opportunity.
Bought a Single Family home in 2009 for approximately $150K in Hemet, CA.
I rate this company as excellent, I really had a good experience with this company. Very honest, very upfront with what fees would be and they came as they said they would, no surprises. Excellent. In terms of communication, I was updated constantly. I never felt that I was left in the dark, I was always kept informed of what the situations were or where we're at with the process. I'm very very happy with the house, the price I paid and the loan is perfect and it works out great for me and my family. They answered my question respectfully. I will continue to recommend this company to everyone.
We are very happy and satisfied with good service they have rendered to us. We really appreciate Colleen for extending her arms. We had a week before foreclosure but Colleen arranged the short sale so quick and she did everything for us.
Colleen find ways throughout, keeping us in touched and informing us every step of the way. Calling us back and fort, sending us email and twitter. We were treated respectfully.
The company is reliable for all their promises met and true. There were a little few bumps where there is declined once or twice offers but Colleen put it back then the house was sold. We highly recommend this company for their great service.
Sold a Single Family home in 2011 for approximately $175K in Rialto, CA.
I found Colleen on internet through a website called FastCash4Homes.biz. My mother had passed away and this house in Rialto was entrusted to me. I could no longer afford the house as I was separated from my husband and he had stopped helping me with the payments. I had no idea how to sell the house because it was in a trust. Colleen explained the whole process to me and answered all my questions. She offered to help me get it sold quickly by offering to buy it as an investor for $100,000. I was looking for a quick sale and happily accepted that offer but when Colleen reviewed the paperwork, she realized that the house had equity and explained to me that a quick sale is not the best option for me. Colleen encouraged me not to accept her offer. She explained to me that the house has equity and I could make more money out of the sale if I let her list the house and sell it the regular way. This is what I did. The next day after I met Colleen, she had people coming in to see the house. There were about 6 showings and we found 2 very motivated buyers interested in the house. Following Colleen's advice got me over $60,000 extra, which she could have easily put in her own pocket by buying the house from me. Instead, she was very honest with me and walked away from her own profit and did what was best for me.
"I was very close to losing my home. Colleen contacted me and approved my home for a short sale. She was honest with me when the bank offered me a mod for my home and she did not stand in my way. I was really happy that she was so understanding. I felt that this company was very truthful and honest. I was very happy with the service. Everyone was very clear and the communication was excellent. I would recommend this company to anyone I know."
Sold a Single Family home in 2012 for approximately $325K in Ontario, CA.
Ms. Coleman has represented us in several transactions and I am always impressed with her quick responses, completness in her work and sharp negotiating on our behalf. She takes care of absolutly everything and our deals with her are the smoothest, most productive. She really is exemplary in her work ethic and impressive in her knowledge of the industry.