I was initially skeptical because I never worked with an on-line mortgage broker. As a result, I had an endless supply of questions about the process and about the company. John was very informative and more importantly, extremely patient which helped ease my concerns. It also helped to know that Consumer Direct is a division of First Bank.
In the end, I got an extremely good rate and the process was seamless. All of the people I worked with were very helpful, but John in particular was excellent and was available at almost any time of day, either by phone or email.
I would definitely recommend Consumer Direct.