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Justin Sheftell

Zillow All Star

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Lender

Director of Sales (13 years experience)

Specialties:
Refinancing,
HARP 2.0, Refi Plus, Open Access

Ratings & Reviews

We recently refinanced our primary residence and are completely satisfied with the service we received from Justin with Courtesy Mortgage. He was very knowledgeable, courteous, and very accessible. It didn't matter if I emailed, called or sent a text, Justin responded quickly. It was the weekend and I had a question, I sent Justin a text and a couple minutes later I got a response. He explained the entire refi process to me in plain English and gave me realistic timelines. I would recommend Justin and Courtesy mortagage to anyone looking to refinance their home.

  

06/29/2015 - user2389361
Closed refinance loan. Redlands, CA

We recently refinanced our primary residence and are completely satisfied with the service we received from Justin with Courtesy Mortgage. He was very knowledgeable, courteous, and very accessible. It didn't matter if I emailed, called or sent a text, Justin responded quickly. It was the weekend and I had a question, I sent Justin a text and a couple minutes later I got a response. He explained the entire refi process to me in plain English and gave me realistic timelines. I would recommend Justin and Courtesy mortagage to anyone looking to refinance their home.

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Response from Justin

 

  

06/23/2015 - ThomasFreeman2
Closed refinance loan. Santee, CA

We have refinanced our home a few times over the years and i have to say this was by far the easiest! Justin was great to work with! I asked questions and he would give detailed answers without a lot of bull. He explained the different options for what would fit our budget as well as some that would not just in case we wanted to change the budget for long term benefit. I feel like i didn't really have to do a thing to get this done and since they got paid that is exactly as it should be! Awesome to work with a true professional

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06/22/2015 - carlottalopez
Closed refinance loan. Temecula, CA

I recently refinanced my condo through Courtesy Mortgage and Justin. I told Justin exactly what happened through a previous refinance inquiry and what was going on with my condo and he was able to find the perfect loan for me and was so upfront, honest and extremely helpful. I never felt stupid after asking a question. He always had the answer for me and if he didn't he found it right away and never left me wondering what was going on. He was on top of everything. I gave his name and number to people I work with because I know they would appreciate him for all he would do for them. He is a thorough worker that is knowledgeable in his field and always followed up with me. I Highly recommend going to him for all mortgage and refinancing needs.

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06/15/2015 - ccomardo
Closed refinance loan. Eastlake Greens, Chula Vista, CA

Justin made refinancing my townhouse the easiest process for my husband and I. He was through with details and meeting exactly what I was looking for. Great contact and everything was no hassle. He worked around my hours and needs. I'm looking forward to working with him in the future when we decide to upgrade.

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06/11/2015 - ErrinVasquez
Closed refinance loan. Alhambra, CA

My wife and I had to refinance our home of 10 years as a balloon payment was on the horizon. I got Justin's phone number from a co-worker who recommended him very highly. We had first tried to refi through a credit union and it wasn't a good experience. I was very stressed and worried about the process but from the first phone call with Justin I felt at ease. Justin explained all of our options very clearly and put up with my questions when I didn't understand things. He replied to emails very quickly and kept me in the loop at every step of the way. I was dreading having to go through the refi process but I can honestly say that I look forward to the next one with Justin's help.

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05/19/2015 - EGCA101
Closed refinance loan. Elk Grove, CA

My wife and I were confused with a situation I had with a home and equitity loan and didn't know who to look to for help. I posted a question in the Zillow forum and Justin Sheftell immediately responded and offered to discuss our situation further. He explained in detail our options and made sure to explain it in a manner that I didn't need to run out and purchase "refi for dummies". We elected to proceed with a refi with Justin and he made it an enjoyable experience! He never pressured us or used any sales tactics to get us to make uninformed decisions. We had some delays on our behalf and he respected that again letting us take the time we needed. I would absolutley recommend that anyone looking for financing, contact Justin and see what he can do for you. It doesn't cost anything to ask questions. He helped us when we thought we had no options. Thanks Justin!!!

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04/07/2015 - pswain0
Closed refinance loan. Redwood City, CA

Justin was fantastic. I've always hated refinancing because there's so much paperwork involved and so many phone calls and so many hoops to jump through. Justin made it happen within a month. I would definitely use him again.

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03/22/2015 - susanlee260
Closed refinance loan. Westwood, Los Angeles, CA 90024

Justin was fantastic. I needed to refinance my house a year ago and he kept in touch with me until the interest rate was low enough for me to start my process. He was efficient and extremely knowledgeable. He kept me in the loop the whole time and I was able to refinance on time. I highly recommend Justin!!

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03/19/2015 - parul sheth
Closed refinance loan.

This review is long overdue. Justin Sheftell helped us with the HARP refi for our primary home in 2013. We had already worked with other banks and mortgage firms , only to be told after few months that it wouldn't work out. I was looking up reviews and came across glowing reviews for Justin Sheftell and decided to call him but I wasn't expecting it to go anywhere due to previous disappointing experiences with other lenders . Justin was very helpful and patient.He explained that he could connect us with lenders who has less stringent approval criteria. We were thrilled when Justin came through and he got our monthly payment down by $300. Our mortgage rate is now 3.75% for a 30 year fixed. I highly recommend Justin Sheftell .

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03/19/2015 - carrie abel
Closed refinance loan. North Clairemont, San Diego, CA

Justin was amazing, we had modified our loan with B of A in 2010 and due to some difficult times were unable to obtian any assistance with B of A or other lenders on refinancing our home loan after the modification. Justin listended to the situation and took the necessary steps to find us a lender that was willing to work with the situation. Justin was extremely responsive and thorough. I would highly recommend Justin to anyone regardless of their situation.

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