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Justin Sheftell Reviews

Justin Sheftell
Director of Sales (12 years experience)

Specialties:

Refinancing, HARP 2.0, Refi Plus, Open Access

 
- Highly likely to recommend
07/17/2014 - CalVetVA
Closed refinance loan.
5 star reviews seem a dime a dozen here on Zillow so it can be tough to find a broker you truly trust. Let me first start by saying that I had a somewhat complex situation. Combine that with my lack of expertise in this area and I was extremely cautious. Oh yeah, and I have been told that I have high...perhaps even unrealistic expectations when it comes to customer service. Given all of that, I had preferred to work with someone local and someone referred by a friend. Justin was neither. But he did post an almost immediate response to my question here and more importantly, his response was clear, concise and accurate. We began an email exchange and I was impressed with how quickly he always got back to me. Then, I went through a few different periods of time where I was very busy at work and was unable to to focus on getting the re-fi done. During that time, Justin consistently reached out to me and kept me up to date with rates, etc but never in a way that was annoying. I expect the delays were frustrating to him, bet he never let that show in any of our email exchanges or conversations. His persistence led me to to choose him to work with. I have absolutely no regrets in doing so. He constantly amazed me with his responsiveness - particularly when it came to email. I am not sure when he slept since he replied to email at all hours of the day. He made the whole process much easier.

In short, he's trustworthy, honest, responsive and knowledgeable. I wish there was a way to give him more than 5 stars since he stands out amongst the other 5-star reviews.
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- Highly likely to recommend
06/20/2014 - zuser20140620180718330
Closed refinance loan. Chino Hills, CA
Justin was a pleasure to work with during our refinance. He made the entire experience hastle free even from 400 miles away by e-signing forms and sending a notary to our house. A great experience all around! Thanks Justin!
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- Highly likely to recommend
06/19/2014 - user4771344
Closed refinance loan. Murrieta, CA
I met Justin through an online survey. He worked with me from beginning to the end of my refinance. He was always available and quick to reply to all of my questions. An ultimate professional able to make the impossible work. He has my complete respect.
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- Highly likely to recommend
06/19/2014 - zuser20140619110718020
Closed refinance loan. Dublin, CA
I didn't think I would be able to get refinanced due to my credit score which got hit hard after my divorce. That, plus the fact I hate dealing with finances, they overwhelm me! I randomly came across an add for re-financing on line and decided to respond, within minutes my email and phone were blowing up with offers. After reading through a couple, Justin's e-mail was straight to the point, informational without being overwhelming so I made contact and began the process. In under three weeks, with little effort on my part, due to the consideration and efforts of Justin I got a HARP loan to refinance my town home. I am now saving over $700.00 month and looking back it truly was almost effortless. I can't thank Justin enough for his professionalism and responsiveness - I would never hesitate to refer him to anyone in need of financial guidance.
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- Highly likely to recommend
06/04/2014 - serenaeyes
Closed refinance loan. Folsom, CA
I met Justin through a fluke online refinance survey that I took. I normally don't respond to random surveys, but this appealed to me because I had been looking for a refinance option. As soon as I was done hitting "Send", my phone started ringing. I ignored the calls, but found an email from Justin when I got home. He was not pushy, just asked some basic questions, and we started working together from there. I was pleased with Justin's knowledge and experience with the HARP refinancing program, which I was qualified for based on my situation. I never thought I would apply under that program, but Justin found out that I could. He was prompt in responding to my questions, provided timely updates, and kept me in the loop throughout the process. He was always patient and understanding. In fact, my husband and I will be purchasing a new home and we are going to work with Justin to get pre-approved and we hope to close with him as well. He is a wonderful asset to Courtesy Mortgage. If you ever need a hard-working, dedicated individual for a refinance or new purchase, I suggest working with Justin Sheftell. His customer service is superior to all the others.
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- Highly likely to recommend
05/22/2014 - user1301904
Closed refinance loan. Riverside, CA
We had an excellent experience with Justin. I found him on Zillow and contacted him by phone, he was very professional and started working on our loan immediately. We had a very complicated loan, as we had filed bankruptcy 2 years prior, and we did not reaffirm during the bankruptcy process. Justin was able to work with us and find the perfect loan, no money out of pocket and very quick closing. We would highly recommend Justin if you are looking for a mortgage or to refinance.... He is excellent, not only is he professional, he is focused, has excellent communication skills, contacts you immediately and responds immediately. I can't say enough about how pleased we are with Justin. Kris and Casey
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- Highly likely to recommend
05/12/2014 - zuser20140512122142845
Closed refinance loan. Los Osos, CA
Justin was a pleasure to work with during my refinance. He made the entire experience hastle free even from 400 miles away by e-signing forms and sending a notary to my house. He worked quickly to lock in my rate and obtain what was needed to allow me to skip two morgage payments and he obtained a better rate than any lenders I inquired with locally. A great experience all around! Thanks Justin!
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- Highly likely to recommend
04/09/2014 - briewest
Closed refinance loan. Porter Ranch, Northridge, CA
It was a pleasure working with Justin on my house refinance. Very diligent and professional throughout the entire process. I knew I was in good hands and felt confident that Justin will see the project through with stellar performance. Thank you, Justin!
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- Highly likely to recommend
03/24/2014 - barrelracinbroke
Closed refinance loan.
Justin took care of our Harp Refinance quickly and easily. He knew the program very well and made us feel confident we were being taken care of. He was extremely responsive to our inquiries and things went smooth. We will highly recommend working with him.
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- Highly likely to recommend
02/26/2014 - bbegun
Closed refinance loan. Ventura, CA
I had filed a chapter 7 bankruptcy in 2009. Because of old rules, I had to wait 4 years before I could refinance to a much lower interest rate. Much to my shock, a broker told me that I had no credit score, even though I had made mortgage payments on time for the last 4 years. I had also paid off my car about 2 years ago. Eventually I figured out the Wells Fargo refused to supply credit info to any of the reporting agencies because I had not signed a reaffirmation agreement. This agreement is no required by law and gives the lender dangerous power under certain conditions. I went through 3 lenders who refused to do a HARP re-fi because of a lack of credit info. I then contacted Courtesy Mortgage and spoke to Justin Sheftell. They specialize in difficult mortgages. Justin is a real pro and knows what buttons to push and who to talk to to fix this. The good news is that I have just refinanced through another lender, and will be saving almost $400 a month. Courtesy only arranges loans in California. If you live in another state, call Justin anyway and he will be happy to recommend a broker he works with elsewhere. You won't need a lawyer, nor have to sign a reaffirmation anything.
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Professional Information
Address:
Courtesy Mortgage
2615 Camino Del Rio S
San Diego, CA  92108
Office:
(619) 756-7131Click to view
 
Mobile:
(619) 756-7131Click to view
 
Fax:
(619) 858-2367Click to view
 
Click to view
Websites:
Website
 
, Blog
 
,
 
, LinkedIn
 
Advice posts:
4881
Screen name:
Courtesy Mortgage
Member since:
05/08/2008
NMLS #:
  • 287667