Dena is very professional and highly responsive in communications. She is very detailed and helped us with information or concerns that were usually hidden behind the curtains. Her interactions are respectful and suggestions are honest. She never uses pressure tactics to sell every house you see with her (like majority of agents out there do). If she has an opinion on a house, one can be sure it is original and true. We almost bought another house, and Dena told us that we may not like that house and suggested couple other options. we finally bought another house and glad we did. You cannot go wrong with having Dena on your side for selling or buying.