I was an out of state landlord of a rental house in Colorado Springs. I used Diana to sell my house after I was not successful in negotiating a sale to my tenants. Those tenants did ultimately purchase the house using Diana, and have apparently posted a negative review of her to the Zillow website. While I cannot speak to their direct interaction with her, I found Diana to be a very knowledgeable, helpful and responsive realtor, that I would use again. After she negotiated with the tenants and secured a very reasonable offer, she emailed me that notification. Within hours, Diana’s home/office burned down in the Black Forest fire of June 2013. I fully expected her to bow out of the escrow due to her loss, but she was quite resourceful and pursued all the details of the escrow until it closed. The sale had some title problems that made the escrow more difficult than any I've had before but she provide much needed support and expertise as the escrow was delayed while awaiting probate. I have bought and sold over 25 homes in 3 states and have experience with many different realtors and brokers. Diana falls into the top tier of agents I have worked with. Diana provided the market expertise I was seeking and was able to negotiate through a difficult situation. Her experience and understanding of the sales process allowed her to successfully bring the escrow to a close. I appreciated her responsiveness and found I was able to contact her easily and quickly although she was dealing with much larger issues with the loss of her home and business. As an investor, I was pleased with her knowledge and understanding of landlord/tenant issues and hope to use her again in future transactions.