As first time home buyers we were very fortunate to have Mark as our agent. Mark had a friendly and up beat personality no matter what time of day or weekday it was! We went into the whole process not sure of anything but Mark explained everything in a way we understood and were confident about what we were doing. Every question we had from the pre-approval for the loan to showings to offers to closing was responded too within an hour or so just about every time. He worked with us writing the contract so we had no closing costs if the buyer accepted. He knew all the inspectors that came to our new home personally and we did not feel like we might not be getting everything we need. He has continued to make sure everything is going well since closing. We referred two of our friends to him and they have had nothing but great things to say as well!