She showed a great expertise in selling my property. She would provide the detail weekly report for what happen during that week and made you updated constantly and set up a stand and big sign outside the house to attract more prospective buyer. During that period, we have a tough tenant living in the house, preventing her from showing the house and playing the game. She handled this case delicately, smart enough to avoid the direct confrontation with the tenant, and even built the good relationship with the tenant by offering them the solutions. She had also done due diligence on the price to set for listing by comparing the similar house in that area earlier before selling the house and running the appraisal earlier to make sure you can get the best offer without rejection by the bank loan. She created a brochure for the seller to explain the details of the selling process and provided the 1031 information and made the transaction smoothly. She worked hard to look for the house for 1031 exchange by showing the house even in the late night and made offer fast by using the e-document signature. I think she has done an excellent job in this house transaction and above my expectation. I think she can handle the tough case and get you the best deal in the transaction and the best benefit you pay for. With the coming of year, 2014, I wish her the best in her new company and her career. I will use her as my agent again if I have more houses to sell or buy in the future and recommend to my friends as well.